Blog
Insights on custom AI agents and enterprise automation.
Voice AI Agents on the Phone: How Mittelstand Service Hotlines Deploy AI Calling Without Customers Hanging Up
Why voice agents finally work in 2026 - sub-800ms latency, EU AI Act Article 50 disclosure, DSGVO biometric data rules, six failure modes that drive callers off the line, five proven use cases, and a 90-day path from call audit to live calls.
Henri Jung · 38 min read 
Agent-Native Documentation: Why Mittelstand Wikis, ERPs, and SOPs Need to Be Written for AI Agents
How German SMEs convert HTML wikis, SharePoint, SAP help, and DATEV manuals into agent-native markdown plus llms.txt and MCP servers. Three surfaces, the 80 percent token rule, 7 pitfalls, 90-day roadmap.
Henri Jung · 32 min read 
Agent Identity: How Mittelstand IT Teams Govern Authentication and Access for AI Agents
Why every AI agent needs its own identity. The SPIFFE plus OAuth 2.1 plus MCP stack, three authentication flows, the 17 vs 76 percent least-privilege rule, the kill switch, 7 pitfalls, and a 90-day Mittelstand roadmap.
Henri Jung · 34 min read 
Persistent Context for AI Agents: What Mittelstand IT Teams Need to Know About Memory Design in 2026
How memory architecture decides whether AI agents reach production. The three-tier model (core, recall, archival), Mem0 vs Letta, vector vs graph, GDPR right to erasure, 6 Mittelstand use cases, and a 90-day roadmap.
Henri Jung · 34 min read 
Software 3.0 in the Mittelstand: Why Programming Is Now Prompting - and What That Means for Your IT Strategy
Karpathy's Software 3.0 thesis applied to the German Mittelstand. The context window as new source code, jagged intelligence, the 7 IT-strategy decisions that change, the operating model, and a 12-month roadmap.
Henri Jung · 36 min read 
Vibe Coding for the Mittelstand: When Your Finance Team Suddenly Ships Software
How German SMEs govern the vibe coding wave. The three-lane model (sandbox / production / critical), 5 use cases, 5 failure modes, 90-day playbook, tool landscape (Cursor, Lovable, Power Apps, Claude Code), and EU AI Act + GDPR + Betriebsrat alignment.
Henri Jung · 34 min read 
E-Rechnung 2025 with AI: How the German Mittelstand Meets the Mandate and Makes More of It
Practical guide for German B2B SMEs on the E-Rechnung mandate. Timeline through 2027, XRechnung vs ZUGFeRD, GoBD archival rules under the July 2025 BMF letter, AI invoice processing, DATEV/SAP/Lexware integration, 6 high-ROI use cases, and a 90-day pilot.
Henri Jung · 34 min read 
AI for Field Service: How Mittelstand Maschinenbau Schedules Technicians and Closes Tickets Faster
Practical guide for German machinery manufacturers. Why after-sales is the margin engine, what an AI dispatcher does, 6 high-ROI use cases (dispatch optimisation, predictive call-out, remote diagnosis, parts pre-staging, report drafting, spare-parts quote), build vs buy across SAP/Salesforce/ServiceMax/IFS, and a 90-day pilot.
Henri Jung · 36 min read 
AI Customer Service Beyond Chatbots: Resolution-First Agents for the B2B Mittelstand
Practical guide for German B2B SMEs. Why deflection failed, what resolution-first agents do, 6 high-ROI use cases, channel strategy (email, chat, WhatsApp, voice), Zendesk vs Intercom Fin vs Agentforce vs custom, and a 90-day pilot.
Henri Jung · 36 min read