Blog
Insights on custom AI agents and enterprise automation.
AI Employees in Customer Success: Turning Renewals and Expansion Into a Managed Motion
A practical guide for CS and revenue leaders on deploying an AI employee that owns the routine customer success work end to end - account health scoring, renewal prep, churn-risk signals, adoption monitoring, QBR drafting, expansion spotting, onboarding follow-through, and CS-ops reporting - all connected to your CRM, email, Teams, product data, and ticketing. Covers the retention economics, the Company Brain that survives CSM turnover, DSGVO and the EU AI Act, a 90-day playbook, and how it differs from a CS dashboard and a support bot.
Henri Jung · 34 min read 
Agent Washing: How to Tell a Real AI Employee From a Rebranded Chatbot Before You Buy
A buyer's guide to agent washing in 2026: five concrete tests, a demo script, and twelve vendor questions to tell a real AI employee - persistent Company Brain memory, write access to your real systems, learning from feedback, end-to-end ownership - from a rebranded chatbot before you sign.
Henri Jung · 33 min read 
The Feedback Loop: How Your AI Employees Get Better at Your Company Every Week
How an AI feedback loop turns daily corrections, examples, and preferences into a Company Brain that makes your AI employees better every week - and why a static chatbot never improves. Covers the mechanics of the loop, why it compounds into a moat competitors cannot copy, how to operationalise it in a mid-sized company, and how to measure it.
Henri Jung · 34 min read 
NIS2 Meets AI Agents: Securing Agent Deployments Under Germany's Now-Binding Cybersecurity Law
AI agents are a new attack surface and a newly BSI-regulated asset at once. How the Mittelstand deploys agents under Germany's binding NIS2 law: ISMS scope, Section 30 risk management, the 24/72/30 incident clock, supply chain security, and personal management liability - with a 90-day NIS2-ready playbook.
Henri Jung · 34 min read 
Small Language Models on EU Soil: The On-Prem Agentic Architecture the Mittelstand Has Been Waiting For
How the SLM-router pattern lets small models on EU soil handle 80-90% of agent steps, escalating only the hard cases to a frontier model. Covers the 10-30x cost saving, the CLOUD Act and DSGVO sovereignty dividend, model choices (Qwen3, Phi-4, Llama 3.2, Nemotron Nano 2), three deployment topologies, and a 90-day playbook.
Henri Jung · 32 min read 
AI Agents for the Digital Product Passport: How Manufacturers Compile ESPR Data Without a New Department
How manufacturers use a custom AI agent to aggregate DPP data - material composition, substances of concern, durability, end-of-life - across ERP, PLM and supplier systems into a compliant EU ESPR passport, instead of standing up a new compliance department.
Henri Jung · 33 min read 
AI for the Handwerk: How SHK, Elektro and Bau Trades Win Back the Office Day
How SHK, Elektro and Bau Betriebe use a custom AI agent for Angebote, E-Rechnungen and Kundenkommunikation - so they stop turning away work for lack of office time.
Henri Jung · 30 min read 
Multi-Agent Orchestration for the Mittelstand: When One Agent Is Not Enough
When a single AI agent stops being enough, how the Mittelstand composes orchestrator and specialist agents: handoffs, shared memory, guardrails, cost, and a 90-day path.
Henri Jung · 33 min read 
AI for Fördermittel: How the Mittelstand Wins Grant and Funding Applications With Custom AI Agents
A practical guide to deploying an AI agent that finds, drafts, and manages German and EU funding applications end-to-end - eligibility matching, Antrag drafting, deadline and evidence tracking, and Verwendungsnachweis - with build-vs-buy maths, Subventionsrecht and DSGVO notes, and a 90-day pilot.
Henri Jung · 34 min read