Blog
Insights on custom AI agents and enterprise automation.
AI for Field Service: How Mittelstand Maschinenbau Schedules Technicians and Closes Tickets Faster
Practical guide for German machinery manufacturers. Why after-sales is the margin engine, what an AI dispatcher does, 6 high-ROI use cases (dispatch optimisation, predictive call-out, remote diagnosis, parts pre-staging, report drafting, spare-parts quote), build vs buy across SAP/Salesforce/ServiceMax/IFS, and a 90-day pilot.
Henri Jung · 36 min read 
AI Customer Service Beyond Chatbots: Resolution-First Agents for the B2B Mittelstand
Practical guide for German B2B SMEs. Why deflection failed, what resolution-first agents do, 6 high-ROI use cases, channel strategy (email, chat, WhatsApp, voice), Zendesk vs Intercom Fin vs Agentforce vs custom, and a 90-day pilot.
Henri Jung · 36 min read 
AI for Knowledge Transfer: Capturing What Retiring Boomers Know Before They Leave
Practical guide for the German Mittelstand. The retirement wave hitting 2026-2030, what AI can and cannot capture, 5 ROI use cases, a 90-day playbook, Betriebsrat and GDPR alignment, and the tools landscape (Glean, Sana, Notion AI, custom).
Henri Jung · 34 min read 
Intelligent Document Processing: How the Mittelstand Replaces OCR With AI Agents
Practical migration guide for German SMEs. Why legacy OCR hits the exception wall, the LLM-based IDP architecture, 5 high-ROI document types, a 90-day playbook, and E-Rechnung, GoBD, and EU AI Act compliance.
Henri Jung · 34 min read 
AI in Marketing: Content, SEO, and Ad Ops for the B2B Mittelstand
Practical AI marketing guide for German SMEs. Why AI Overviews killed organic CTR, how Generative Engine Optimization (GEO) works for ChatGPT, Perplexity, and Google AI Overviews, the realistic AI marketing stack, LinkedIn Predictive Audiences, DSGVO and EU AI Act compliance, and a 90-day rollout playbook.
Henri Jung · 36 min read 
AI Agent Security: Prompt Injection, Data Leakage, and the OWASP LLM Top 10 for the Mittelstand
Practical AI agent security guide for German SMEs. The OWASP LLM Top 10, the lethal trifecta, real 2025 incidents (EchoLeak, Cursor, GitHub Copilot), 7-layer defense in depth, EU AI Act and BSI compliance, and a 90-day hardening playbook.
Henri Jung · 38 min read 
SAP and AI Agents: The Pragmatic Path Through S/4HANA, ECC, and Business One for the Mittelstand
Practical guide for German SMEs running SAP. 7 use cases, the BAPI / OData / RFC / IDoc / CPI integration layers, Joule vs custom, the 90-day pilot, and migration-friendly architecture for ECC, S/4HANA and Business One.
Henri Jung · 34 min read 
AI in Bookkeeping: How the Mittelstand Automates Receipts, DATEV Booking, and the End of Buchhaltungs-Mondays
Practical guide for German SMEs on deploying an AI bookkeeping agent. 6 use cases (AP, expenses, bank, dunning, e-invoice, close), DATEV-first architecture, GoBD compliance, the Steuerberater conversation, and a 60-day pilot.
Henri Jung · 36 min read 
AI for Supplier Contracts: How Mittelstand Procurement Teams Automate Framework Agreements, NDAs, and DPAs
Practical guide for German SMEs on deploying AI contract agents. Covers 5 contract types (NDAs, MSAs, DPAs, SLAs, call-offs), a 90-day rollout, LkSG and GDPR compliance, and works council alignment.
Henri Jung · 34 min read