Nicereply AI employee
A Superkind AI employee that analyses responses, prepares surveys, identifies issues, and structures results for your CRM inside Nicereply. Message it in Teams or Outlook, it does the work in Nicereply and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Nicereply AI employee?
A Nicereply AI employee is an AI that connects to your Nicereply account and completes work in it. It analyses CSAT, NPS, and CES responses, checks issues, prepares surveys, and passes results to your CRM. Superkind builds this AI employee with your company knowledge and delivers the finished result to wherever your team works.
Unlike workflow builders such as Zapier or Make, there is nothing to configure. No trigger chains, no zaps, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right Nicereply actions, chains them with your other systems, and asks for your approval before sensitive steps.
Nicereply is a customer feedback platform with CSAT, NPS, and CES surveys, a Response Feed, issues, and team analytics.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Nicereply actions and chains them together.
Superkind works in Nicereply
Analyses responses, checks issues, and prepares surveys. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Nicereply?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Analyse this week’s new CSAT responses and summarise the most common points of criticism by topic.”
you, to @Superkind“Create an NPS survey for existing customers with two extra questions and prepare it for distribution.”
you, to @Superkind“Transfer the latest Nicereply results to HubSpot with score, comment, and issue status.”
you, to @Superkind“Let me know here as soon as a new response scores below three, with customer and comment.”
you, to @SuperkindHow does Superkind work with Nicereply?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect Nicereply securely to Superkind. Add Teams and the systems your team already uses, such as Outlook, Zendesk, or HubSpot. Superkind handles the connection and sets the required permissions.
@Superkind create an NPS survey for existing customers, add two questions, and prepare distribution after resolved Zendesk tickets.
On it. I am preparing the NPS survey in Nicereply and the matching trigger.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to analyse Nicereply responses or prepare a survey. Plain English is enough, Superkind picks the right actions.
- NPS survey draft created
- 10 point scale selected
- 2 extra questions added
NPS survey createdWaiting for your approvalActivate the NPS trigger now?3Superkind operates, you approve
Superkind opens Nicereply, completes the work, and writes back in Teams with what it found. Changes to surveys, triggers, or access wait for your approval. Every step is logged.
What can Superkind do in Nicereply?
Ask in plain English from Teams or Outlook. Superkind picks the right Nicereply actions, completes the work, and reports back. No workflows to build.
List surveys
Lists Nicereply surveys with metric, status, and distribution channel.
Get survey
Reads the questions, rating scale, language, and design of a Nicereply survey.
Compare surveys
Compares CSAT, NPS, or CES surveys by structure and use.
Create survey
Creates a Nicereply survey with metric, questions, scale, and language.
Duplicate survey
Duplicates an existing Nicereply survey as a new editable version.
Get responses
Gets responses from the Response Feed with score, comment, customer, and agent.
Filter responses
Filters responses by date range, metric, score, team, agent, or tag.
Export responses
Prepares filtered responses with Response Feed fields as a CSV export.
Summarise responses
Summarises comments and extra questions from selected Nicereply responses by topic.
Analyse tags
Groups responses by their Response Feed tags and compares their scores.
List issues
Lists Nicereply issues with customer, score, and Unresolved, Resolved, or Ignored status.
Check issue history
Shows the response, comment, customer, and previous status of a Nicereply issue.
Change issue status
Sets a Nicereply issue to Unresolved, Resolved, or Ignored.
Identify critical issues
Finds new issues with low scores or recurring complaint reasons.
Get customer overview
Shows customers with their response count, issues, and average scores.
Combine customer feedback
Combines all Nicereply responses and issues for a selected customer.
Compare customer trends
Compares score trends for selected customers across several periods.
Prepare CRM data
Structures customer, score, comment, and issue status for HubSpot fields.
Analyse CSAT
Calculates CSAT results by team, agent, date range, or selected survey.
Analyse NPS
Classifies NPS responses as Promoters, Passives, and Detractors and summarises their reasons.
Analyse CES
Compares Customer Effort Scores by contact reason, team, or date range.
Compare agents
Compares Nicereply scores, response counts, and issues for agents or teams.
Check trigger
Reads the metric, segment, sampling, and status of a Nicereply trigger.
Activate trigger
Activates a prepared Nicereply trigger for the defined distribution.
List team members
Lists Nicereply users and agents with team, role, and access status.
Invite team member
Invites a new user or agent with the selected Nicereply role.
Delete response
Permanently deletes a selected response from the Nicereply Response Feed.
Superkind AI employees that work with Nicereply
Every role brings its expertise and uses Nicereply as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Nicereply.
Yes. Superkind connects your Nicereply account through a managed connector. Your AI employee can then read responses, surveys, issues, customers, and analytics and complete agreed tasks. Your team simply messages it in Microsoft Teams or Outlook. Access remains limited to the functions and data the specific use case actually requires.
An admin provides Nicereply API access and confirms the required permissions. We connect the account with you, test access to surveys, the Response Feed, and analytics, and run a real task from Teams. The connection is then available to the AI employee for the agreed processes. You do not need to build your own webhooks or scripts.
It can retrieve, filter, and summarise CSAT, NPS, and CES responses, prepare surveys, identify issues, and compare customer trends. It also structures Nicereply results for HubSpot or other connected systems. During onboarding, we define which actions run independently and which require approval based on your processes and roles.
No. With Zapier or Make, you build triggers, steps, and field mappings yourself and maintain them when something changes. With the AI employee, you describe the desired outcome in plain English. Superkind picks the right Nicereply actions, combines them with Zendesk or HubSpot when needed, and asks whenever context is missing or a decision is required.
Only with your approval. Superkind can read, filter, and summarise independently. Activating a Nicereply trigger, changing an issue status, inviting team members, or deleting a response waits for an explicit yes from a responsible person in Teams. Your team decides which actions count as sensitive.
Superkind is hosted in the EU and we sign a GDPR data processing agreement. The AI employee receives only the minimum Nicereply permissions it needs. Model requests are not used for training. Access and actions are logged so you can trace which responses, surveys, or issues were processed and who approved a sensitive change.
Nicereply offers paid plans in the low hundreds of euros per month, depending on the plan, users, and response volume. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.