Superkind for IT admin

In IT admin the same things come in every day: sorting tickets, setting up accounts, checking updates, reporting outages. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your systems, and no change goes live before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the IT Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Access Manager knows the request from the ticket

A new employee, from ticket to first login

How the onboarding of a new technician at Schneider GmbH runs through the four Superkinds

YouMicrosoft Teams

@Superkind A new technician starts next week. Set up everything.

  1. Ticket Sorter

    creates the onboarding ticket and sorts the requirements

    Ticket IT-304
  2. Access Manager

    sets up access for email, VPN and the specialist software

    Access ready With your approval
  3. Update Checker

    checks that all systems are up to date and the laptop is ready

    Checklist
  4. Outage Reporter

    tells the team everything is ready and sends the new colleague the credentials

    Welcome email With your approval
Result

The new technician has everything they need on day one.

JiraOutlookSlack

Ticket Sorter: brings order to the inbox

Reads new tickets in Jira and emails in the inbox, sorts them by urgency and assigns them to the right team member

it-support
You8:30

@Superkind Sort the new tickets from this morning.

Ticket SorterSuperkind8:31

Six new tickets sorted. Two are urgent, four can wait.

  • VPN down (Meier) urgent, assigned to you Done
  • New monitor (Koch) normal, to storage Done
  • Printer floor 2 normal, to technician Done

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Ticket Sorter. Sort every new ticket by urgency and assign it."

  2. Connect Jira and the inbox. Superkind reads the tickets and emails.

  3. Say how it sorts: "Urgent means someone cannot work. Everything else is normal."

JiraOutlookExcel

Access Manager: opens the right doors

Reads the onboarding ticket, sets up email, VPN and the specialist software and logs everything in the access list

IT
You10:00

@Superkind Set up access for the new technician. Name: Lukas Weber.

Access ManagerSuperkind10:03

Email, VPN and specialist software are set up. The access list is updated.

  • Email l.weber@schneider.de Done
  • VPN certificate created Done
  • Software license assigned Waiting for you

Set up in three steps

  1. Write in Teams: "@Superkind, I need an Access Manager. Set up accounts when a new colleague starts."

  2. Connect the systems: Superkind asks for the email system, VPN and license management, and you click Connect for each.

  3. Confirm the rule: license assignments over €50 need your approval.

JiraSharePointOutlook

Update Checker: keeps your systems up to date

Checks the update status of all systems every Monday, flags missing patches and creates the update list in SharePoint

it-support
You9:00

@Superkind What is the update status this week?

Update CheckerSuperkind9:02

Three systems need updates. Two are non-critical, one security patch should go out today.

  • Server 1 security patch Waiting for you
  • Workstations Office update Done
  • Printer firmware optional

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Update Checker. Check every Monday which systems need updates."

  2. Connect the systems: Superkind reads the update status and saves the list in SharePoint.

  3. Say when it runs: "Every Monday at 9 in #it-support. Security patches you report immediately."

JiraSlackOutlook

Outage Reporter: tells you before you notice

Monitors the alerts, detects outages and informs the team and the affected departments in Slack and by email

IT
You11:15

@Superkind The mail server is not responding. Inform the departments.

Outage ReporterSuperkind11:16

The outage notification is going to all departments now. Ticket IT-311 is created.

  • Outage notice to all departments Done
  • Ticket IT-311 created in Jira Done
  • Status update in 30 minutes Waiting for you

Set up in three steps

  1. Write in Teams: "@Superkind, I need an Outage Reporter. When a system goes down, inform the affected departments immediately."

  2. Connect Jira and Slack. Superkind creates the ticket and posts in the channels.

  3. Set who gets notified: "Email outage goes to all departments, printer issues only to the affected floor."

Frequently asked questions

Can Superkind actually set up accounts?

Superkind works in the systems you connect. It creates email accounts, assigns licenses and generates VPN certificates. Anything it may not do alone, it puts up for your approval.

Is it secure?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data. You decide which systems Superkind can access.

Does it work with our ticket system?

Superkind has 1,700+ integrations, including Jira, Freshdesk, Zendesk and ServiceNow. It works in the system your team already uses.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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