Superkind for complaints management
Recording complaints, assigning causes, initiating measures and informing customers.
In shift planning every week is the same drill: asking who is available, assigning shifts, handling swap requests, watching overtime. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and no schedule goes out before you approve it.
Superkind Team
Every example is set at Schneider GmbH, a made-up company
Four Superkinds, each with one clear job. They all share the same company knowledge, so the Swap Manager knows the schedule the Shift Assigner built
How the weekly roster for production at Schneider GmbH is built by the four Superkinds
@Superkind Plan next week. Collect availability and build the roster.
asks all employees for their availability
Availability listassigns shifts by qualification and preference
Roster With your approvalhandles swap requests and updates the roster
Updated roster With your approvalreports the overtime for the week
Overtime reportThe roster is set, everyone knows their shifts and overtime is documented.
Sends every employee the availability form by email, collects the replies and enters them in Excel
@Superkind Collect availability for next week.
Form sent to 24 employees. 18 replied, 6 still open.
Write in Slack: "@Superkind, I need an Availability Collector. Ask every Wednesday for next week’s availability."
Connect Outlook, Excel and Personio. Superkind knows the employee list and leave days.
Say when the deadline is: "Thursday at noon. Then remind." Superkind saves it as a routine.
Takes the availability, the qualifications from Personio and the preferences and creates the roster in Excel
@Superkind Build the roster for next week.
Roster ready. All shifts covered, two preferences honored. Waiting for your approval.
Write in Teams: "@Superkind, I need a Shift Assigner. Build the weekly roster from the availability."
Connect Excel and Personio. Superkind knows the qualifications and honors preferences.
Confirm the rule: no roster is published without your approval.
Takes swap requests by email or Slack, checks if the swap works and updates the roster
@Superkind Müller and Schmidt want to swap on Tuesday.
Checked: both qualified for each other’s shift. Roster updated. Waiting for your approval.
Write in Slack: "@Superkind, I need a Swap Manager. Check every swap request and update the roster."
Connect Outlook and Excel. Superkind takes requests by email and Slack.
Confirm the rule: no swap is entered without your approval.
Compares planned hours in Excel with actuals in Personio and flags anyone over the threshold
@Superkind How does overtime look this week?
Three employees over the limit. Müller +4 h, Weber +3 h, Koch +2 h.
Write in Teams: "@Superkind, send me the overtime report every Friday."
Connect Personio and Excel. Superkind compares planned and actual hours automatically.
Say the threshold: "From 2 hours overtime per employee." The report comes every Friday from then on.
Yes, by email or Slack. Superkind takes the request, checks qualifications and shows you the swap for approval.
Yes. Superkind has 1,700+ integrations, including Personio. It reads leave days, qualifications and working hours.
Superkind knows the availability and suggests a replacement. You decide who steps in.
You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.
Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.
The other departments and their Superkinds
Recording complaints, assigning causes, initiating measures and informing customers.
Reconciling accounts, requesting missing receipts, calculating provisions and assembling the close.
Answering data requests, checking deletion deadlines, updating processing records and documenting incidents.