Superkind for technical distribution

In technical distribution the work is in the detail: customers ask about specifications, quotes need calculating, lead times need checking and orders need processing cleanly. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the technical distribution Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Estimator knows the Inquiry Handler’s request

One inquiry, from intake to delivery

How a technical inquiry from Weber AG runs through the four Superkinds at Schneider GmbH

YouSlack

@Superkind Weber AG needs 50 high-pressure valves DN50 PN40 by end of the month. Prepare a quote.

  1. Inquiry Handler

    checks the specification and finds the matching product in the catalog

    Product suggestion
  2. Estimator

    calculates the price and creates the quote

    Quote AN-312 With your approval
  3. Order Processor

    checks lead time with the manufacturer and confirms the date

    Order confirmation With your approval
  4. Delivery Tracker

    tracks the delivery and notifies the customer

    Shipping status
Result

The quote is out, the delivery is on its way. The customer knows.

OutlookSAP Business OneSharePoint

Inquiry Handler: knows the catalog by heart

Reads the inquiry from the inbox, searches for the matching product in SAP and in company knowledge and suggests it to you

sales
You8:30

@Superkind What exactly did Weber AG request?

Inquiry HandlerSuperkind8:31

High-pressure valves DN50 PN40, stainless steel. I found two matching items:

  • V-5040-SS DN50 PN40 stainless Matches
  • V-5040-CS DN50 PN40 carbon steel Alternative material
  • Lead time 3 weeks from order

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Inquiry Handler. Read technical inquiries and find the matching product."

  2. Connect the inbox, SAP and SharePoint. Superkind accesses the product catalog and technical data sheets.

  3. Say when it runs: "Check every new inquiry immediately and post in #sales." Superkind saves it as a routine.

SAP Business OneExcelWord

Estimator: runs the numbers, builds the quote

Takes the product data from SAP, calculates the price with the customer’s terms and creates the quote in Word

Sales
You10:00

@Superkind Quote for 50 V-5040-SS to Weber AG, framework agreement price.

EstimatorSuperkind10:03

Quote is ready. Framework agreement price applied, lead time 3 weeks.

Quote AN-312Weber AG · 50 × V-5040-SS · Framework agreement

Set up in three steps

  1. Write in Teams: "@Superkind, I need an Estimator. Calculate prices and create quotes."

  2. Connect SAP and Excel. Superkind accesses price lists and customer terms.

  3. Set the rule: "No quote goes out without my approval."

SAP Business OneOutlookExcel

Order Processor: keeps the supply chain together

Places the order with the manufacturer, checks the order confirmation and sends the customer the confirmed delivery date

purchasing
You11:30

@Superkind Order the 50 valves for AU-312 from the manufacturer.

Order ProcessorSuperkind11:32

Order is out. Manufacturer confirms March 28. Shall I confirm to Weber AG?

  • Order sent to manufacturer Done
  • Delivery date March 28
  • Customer confirmation Waiting for you Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Order Processor. Order from the manufacturer and confirm the date to the customer."

  2. Connect SAP and the inbox. Superkind reads manufacturer data and sends confirmations.

  3. Confirm the rule: every order confirmation to the customer waits for your approval.

SAP Business OneOutlookGoogle Calendar

Delivery Tracker: knows where every shipment stands

Checks open deliveries in SAP every day, flags delays and automatically notifies the customer about shipment

Sales
You15:00

@Superkind How is the Weber AG delivery looking?

Delivery TrackerSuperkind15:01

The 50 valves shipped from the manufacturer today. Arrival at customer: Friday.

  • Weber AG 50 valves shipped Done
  • Kraus KG delivery delayed, new date April 2 Waiting for you
  • Möller GmbH on schedule Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Delivery Tracker. Check open deliveries every day and flag delays."

  2. Connect SAP and the inbox. Superkind reads shipping data and sends the customer a status update.

  3. Say when the overview comes: "Every day at 3 pm in #sales." From then on it comes daily.

Frequently asked questions

Can Superkind understand technical specifications?

Superkind accesses your company knowledge, including product catalogs, data sheets and price lists. It finds the matching product and suggests it. For unclear inquiries it asks you.

Which ERP systems are supported?

Superkind has 1,700+ integrations, including SAP Business One, Microsoft Dynamics and many more. Nobody has to learn a new tool.

Does Superkind send quotes without me?

Only if you want it to. You decide what a Superkind may do on its own and what needs your approval. It shows you quotes and order confirmations first.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

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