Chatwoot AI employee
A Superkind AI employee that summarises conversations, drafts replies, checks contacts, and assigns tickets to the right teams in Chatwoot. Message it in Teams or Outlook, it works in Chatwoot and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Chatwoot AI employee?
A Chatwoot AI employee is an AI that connects to your Chatwoot account and completes work in it. It summarises conversations, drafts replies, checks contacts, and assigns tickets. Superkind builds this AI employee with your company knowledge and delivers the finished result to wherever your team works.
Unlike workflow builders such as Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Chatwoot actions, chains them with your other systems, and asks for your approval before sensitive actions run.
Chatwoot is a customer service platform with shared inboxes, conversations, contacts, teams, and multiple messaging channels.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Chatwoot actions and chains them together.
Superkind works in Chatwoot
Reads conversations, drafts replies, and assigns tickets. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Chatwoot?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise every open Chatwoot ticket from today and group them by topic and urgency.”
you, to @Superkind“Draft a friendly reply to this Chatwoot conversation and apply our rules for refunds.”
you, to @Superkind“Assign this Chatwoot ticket to the customer service team and set its priority to urgent.”
you, to @Superkind“Let me know here as soon as an urgent Chatwoot ticket waits over 30 minutes for a reply.”
you, to @SuperkindHow does Superkind work with Chatwoot?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect Chatwoot securely to Superkind. Then we add Teams, Outlook, and the other systems your customer service team uses. Superkind receives only the required permissions. Your AI employee can then access your conversations.
@Superkind summarise today’s urgent Chatwoot conversations and draft a reply for the oldest ticket.
On it. I am checking the urgent Chatwoot conversations and drafting a reply for the oldest ticket.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open Chatwoot conversations or draft a reply. It understands plain English and your company context. The result comes straight back to Teams.
- 4 urgent conversations open
- Ticket #318 waiting 47 minutes
- Refund reply draft created
Reply draft #318Waiting for your approvalSend reply to contact?3Superkind operates, you approve
Superkind reads the Chatwoot conversation, checks the contact, and prepares the next step. Replies or changes to Chatwoot data wait for your approval. You confirm directly in Teams. Every step is logged.
What can Superkind do in Chatwoot?
Ask in plain English from Teams or Outlook. Superkind picks the right Chatwoot actions, runs the work, and reports back. No workflows to build.
List conversations
Lists open, pending, resolved, or snoozed conversations in an inbox.
Filter conversations
Filters conversations by status, priority, team, assignee, or custom attributes.
Get conversation details
Reads a conversation with messages, contact, inbox, labels, and current status.
Summarise ticket volume
Summarises open, unassigned, and total conversation counts by inbox.
Check response times
Checks events such as first response time and resolution time for a conversation.
Assign conversation
Assigns a conversation to a Chatwoot agent or team.
Get messages
Reads every incoming, outgoing, and private message in a conversation.
Summarise message history
Summarises messages, attachments, and open customer questions in a Chatwoot conversation.
Draft reply
Drafts a suitable customer reply from the conversation history and your company knowledge.
Send message
Sends an outgoing message or private note in a Chatwoot conversation.
Delete message
Permanently deletes a message and its attachments from the conversation.
List contacts
Lists resolved contacts with name, email address, phone number, and identifier.
Search contacts
Searches Chatwoot contacts by their email address.
Get contact details
Reads a contact profile, labels, additional details, and custom attributes.
Filter contacts
Filters contacts by standard fields and custom attributes.
Merge contacts
Merges a duplicate contact into the selected primary contact.
List inboxes
Lists every Chatwoot inbox with its channel and configuration in the account.
Get inbox details
Reads the channel, greeting, availability, and other settings of an inbox.
List WhatsApp templates
Lists available WhatsApp message templates for a supported inbox.
Create inbox
Creates a new website inbox in the Chatwoot account.
List teams
Lists every Chatwoot team in the account with its description and assignment settings.
Get team details
Reads the name, description, and automatic assignment setting of a Chatwoot team.
List team agents
Shows every agent assigned to a Chatwoot team.
Add agent
Adds an agent to a Chatwoot team.
Summarise reports
Summarises conversation counts, resolution times, and first response times for a period.
Check audit logs
Checks recorded account actions with user, action, and timestamp.
Superkind AI employees that work with Chatwoot
Every role brings its expertise and uses Chatwoot as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Chatwoot.
Yes. Superkind connects your Chatwoot account through a managed connector. Your AI employee can then read conversations, messages, contacts, inboxes, and teams and complete agreed tasks. You direct it from Microsoft Teams or Outlook. It only receives the Chatwoot permissions that are genuinely required for your defined processes.
A Chatwoot admin provides secure API access for the selected account and confirms the required permissions. We configure the connector with you, test it using selected inboxes, and limit access to the agreed tasks. Your team can then message the AI employee directly from Teams or Outlook.
It can search, filter, and summarise Chatwoot conversations, draft replies, read messages, check contacts, analyse ticket volume, and assign conversations to an agent or team. It can also review reports and audit logs. During onboarding, you decide which actions run independently and which ones require approval.
No. You do not need to build triggers, steps, or branches in Zapier or Make. Tell Superkind in plain English what result you need. The AI employee picks the right Chatwoot actions itself, connects them with Teams, Outlook, HubSpot, or Notion when needed, and asks when information is missing.
Only with your approval. Superkind can draft a customer reply, identify a duplicate contact, or prepare an assignment. Before it sends a message, merges a contact, or makes another sensitive change in Chatwoot, the AI employee waits for an explicit yes from a responsible person in Teams.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives minimal permissions for the agreed Chatwoot tasks. Your content is not used for training. Access and actions are logged so your team can always trace which conversation or contact was processed.
Chatwoot’s public paid plans start at about 19 US dollars per user per month, with more comprehensive plans costing considerably more. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.