Crisp AI employee
A Superkind AI employee that summarises conversations, drafts replies, assigns tickets, and checks customer profiles inside Crisp. Message it in Teams or Outlook, it does the work in Crisp and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Crisp AI employee?
A Crisp AI employee connects to your Crisp workspace and completes work inside it. It summarises conversations, reads messages, checks people profiles, and prepares replies. Superkind builds it with your company knowledge and delivers the finished result wherever your team works.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Crisp actions, chains them with your other systems, and asks for your approval before sensitive steps.
Crisp is a customer service platform for conversations, shared inboxes, ticketing, customer profiles, and multiple communication channels.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Crisp actions and chains them together.
Superkind works in Crisp
Reads conversations, drafts replies, and checks people profiles.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Crisp?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today's open Crisp tickets and include the topic, priority, and assigned operator.”
you, to @Superkind“Draft a reply to this Crisp conversation using our returns policy from SharePoint.”
you, to @Superkind“Assign this Crisp ticket to the support team and add the relevant customer profile segments.”
you, to @Superkind“Let me know here as soon as an urgent Crisp ticket arrives, with customer, topic, and inbox.”
you, to @SuperkindHow does Superkind work with Crisp?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Crisp connects securely to Superkind. Teams is where your team gives it tasks. Permissions are limited to your agreed use case.
@Superkind summarise the three urgent Crisp conversations and draft a reply for the complaint.
On it. I am checking the Crisp conversations and preparing the reply.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open conversations or prepare a reply in Crisp. Plain English is enough.
- 3 open conversations summarised
- Reply drafted in Support Inbox
- Routing to Support prepared
Conversation reply draftWaiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind reads the conversation in Crisp and completes the task. The result comes straight back to Teams. Messages, assignments, and other sensitive changes wait for your approval.
What can Superkind do in Crisp?
Ask in plain English from Teams or Outlook. Superkind picks the right Crisp actions, completes the work, and reports back. No workflows to build.
List conversations
Lists Crisp conversations by state, inbox, and time range.
Get conversation
Gets a Crisp conversation with its state, metadata, and participants.
Summarise conversations
Summarises the content and open questions in selected Crisp conversations.
Check conversation state
Shows whether a Crisp conversation is open, pending, or resolved.
Check conversation relations
Reads the relations linked to a Crisp conversation.
Read conversation events
Lists events inside a Crisp conversation in chronological order.
List messages
Lists all messages in a Crisp conversation in chronological order.
Get message
Gets one Crisp message with its content, sender, and timestamp.
List files
Shows the files and attachments in a Crisp conversation.
Send reply
Sends an approved message in a Crisp conversation.
Request transcript
Sends a Crisp conversation transcript to the stored email address.
Get routing
Shows the current assignment of a Crisp conversation.
List inboxes
Lists available Crisp inboxes with their name and identifier.
Assign conversation
Assigns a Crisp conversation to an operator or team.
Change inbox
Moves a Crisp conversation to another inbox.
List people profiles
Lists Crisp people profiles with segments and activity data.
Get people profile
Gets a Crisp people profile with contact details, segments, and notes.
List person conversations
Lists all Crisp conversations linked to a people profile.
Read people data
Reads the stored people data of a Crisp people profile.
Create people profile
Creates a Crisp people profile with an email address and name.
Update people profile
Changes contact details, segments, or notes on a Crisp people profile.
Get people statistics
Shows the number of people profiles stored in the Crisp CRM.
Analyse conversation times
Calculates response and handling times from Crisp conversations.
Group conversation topics
Groups Crisp conversations by recurring request and segment.
List operators
Lists Crisp operators with their role and availability.
Invite operator
Invites a person to the Crisp workspace as an operator.
Check block status
Checks whether incoming messages are blocked for a Crisp conversation.
Superkind AI employees that work with Crisp
Every role brings its expertise and uses Crisp as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Crisp.
Yes. Superkind connects your Crisp workspace through a managed connector. Your team can then ask the AI employee from Teams or Outlook to work with conversations, messages, inboxes, and people profiles. There is no separate workflow builder to maintain. Access stays limited to the agreed tasks and permissions.
An admin authorises access to the selected Crisp workspace and confirms the required permissions. We then test one real conversation together and check the response in Teams. Superkind configures the connector with you during onboarding. You do not need to write API calls or configure triggers.
It can read conversations and messages, summarise open tickets, draft replies, check routing and inboxes, and review people profiles with their history. After approval, it can also send messages, assign conversations, or update profiles. The Crisp actions available day to day depend on your permissions and agreed use case.
No. With Zapier or Make, you build triggers, conditions, and individual steps yourself. With the AI employee, you simply describe the outcome in Teams or Outlook. Superkind picks the right Crisp actions, combines other systems when needed, and reports back with the result. If information is missing, Superkind asks.
Only with your approval. Reading and summarising Crisp conversations can run independently. Before Superkind sends a message to a customer, assigns a ticket, changes the inbox, or edits a people profile, the AI employee waits for a responsible person to approve it. Your team decides which Crisp actions are sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The connector receives only the minimum Crisp permissions required. Your conversations, messages, and people profiles are not used for training. Every completed action is logged, so your team can trace what was requested, approved, and executed.
Crisp offers paid workspace plans starting at about 45 US dollars per month, while larger plans are in the low hundreds. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.