Delighted AI employee
A Superkind AI employee that prepares surveys, analyses responses, summarises NPS and CSAT, and transfers feedback to your CRM inside Delighted. Message it in Teams or Outlook, it does the work in Delighted and reports back with the result. Anything sensitive waits for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Delighted AI employee?
A Delighted AI employee is an AI that connects to your Delighted account and completes work in it. It reads survey responses, analyses NPS or CSAT, prepares surveys, and transfers results into your CRM. Superkind builds this AI employee with your company knowledge, customer segments, and rules for handling feedback.
Unlike workflow tools such as Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Delighted actions, chains them with HubSpot or Salesforce, and asks for your approval before sensitive changes.
Delighted is a customer feedback platform for NPS, CSAT, CES, PMF, and eNPS across email, web, link, kiosk, and SMS.
You ask in Teams
Describe the customer feedback you need in plain English.
Superkind picks the actions
Selects the right Delighted actions and connects them with your CRM.
Superkind works in Delighted
Reads survey responses, calculates metrics, and prepares surveys.
Superkind reports back
Delivers the analysis and next steps in Teams or Outlook.
What can you ask Superkind to do in Delighted?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Analyse this month’s Delighted responses and group the most common reasons given by detractors and promoters.”
you, to @Superkind“Create a CSAT survey in Delighted for completed support cases and show me the draft before sending.”
you, to @Superkind“Transfer new Delighted responses with their score and comment to the matching contacts in HubSpot.”
you, to @Superkind“Let me know here as soon as a new Delighted response scores below seven, with its comment and customer segment.”
you, to @SuperkindHow does Superkind work with Delighted?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect Delighted securely with its API key. Add Teams and the systems that contain your customer knowledge, such as HubSpot or Salesforce. Superkind handles the connection and checks access.
@Superkind analyse this month’s Delighted responses and transfer the critical comments into HubSpot.
On it. I am checking the Delighted survey responses and preparing the CRM update.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask for an analysis of Delighted survey responses or a draft of a new CSAT survey. Superkind understands the goal and picks the right actions.
- 42 survey responses analysed
- 7 detractors with comments
- HubSpot import prepared
Feedback importWaiting for your approvalTransfer feedback into HubSpot?3Superkind operates, you approve
Superkind works in Delighted and reports the result in Teams. Read-only analysis runs independently. Surveys, deletions, and changes to personal data wait for your approval.
What can Superkind do in Delighted?
Ask in plain English from Teams or Outlook. Superkind picks the right Delighted actions, completes the work, and reports back. No workflows to build.
List responses
Lists survey responses with score, comment, survey type, and timestamp.
Filter responses
Filters survey responses by date range, trend, person, or update time.
Analyse comments
Groups comments from survey responses by theme, sentiment, and customer segment.
Import response
Creates a survey response for a person with a score and comment.
Export responses
Prepares survey responses with properties, notes, and tags for other systems.
Get NPS
Retrieves Net Promoter Score and the breakdown of promoters, passives, and detractors.
Summarise CSAT
Summarises CSAT scores and response counts for a selected period.
Compare trends
Compares Delighted metrics by period, trend, or person properties.
Get email metrics
Shows sent, opened, and bounced email surveys from Delighted.
Find people
Finds people in Delighted by email address or phone number.
List people
Lists people with their latest response, latest survey, and next scheduled send.
Check unsubscribes
Shows people who unsubscribed from Delighted surveys.
Check bounces
Lists unreachable recipients and the time of each bounce.
Create unsubscribe
Unsubscribes a person from future Delighted surveys.
Delete person
Deletes a person with their surveys, responses, properties, and Autopilot membership.
Create survey project
Creates a Delighted project for NPS, CSAT, CES, PMF, or eNPS.
Send survey
Creates or updates a person and schedules a Delighted survey by email.
Check requests
Checks scheduled and pending survey requests for a person.
Delete request
Deletes a pending survey request before Delighted sends it.
Check properties
Reads customer segment, location, and other properties from a survey request.
Get configuration
Shows Delighted Autopilot status and frequency for email or SMS.
List members
Lists Autopilot members with their next scheduled survey and properties.
Add member
Adds a person with their properties to Delighted Autopilot.
Check webhook events
Checks events for new or updated survey responses and unsubscribes.
Prepare CRM match
Matches Delighted scores and comments with the right contacts in HubSpot or Salesforce.
Create feedback report
Creates a report from NPS, CSAT, and comments for Teams or Outlook.
Superkind uses Delighted together with your other systems
Ask for outcomes that span several tools. The AI employee connects Delighted feedback with your CRM, spreadsheets, and team channels and delivers a finished result.
Superkind AI employees that work with Delighted
Every role brings its expertise and uses Delighted as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Delighted.
Yes. Superkind connects Delighted through a managed connector. Your AI employee can then read survey responses, people, metrics, and Autopilot data and run the agreed actions. Your team directs it from Teams or Outlook in plain language. It only receives access to the selected Delighted project and the permissions required for the use case.
An admin provides the API key for the chosen Delighted project and confirms the intended access. We connect Delighted with you and test the agreed actions. Your team can then message the AI employee in Teams or Outlook. Other systems such as HubSpot, Salesforce, or Google Sheets can be added to the same use case.
It can analyse survey responses and comments, summarise NPS or CSAT, check people and Autopilot members, prepare surveys, and format feedback for HubSpot or Salesforce. Through the Delighted API it can also retrieve metrics, check pending survey requests, and process webhook events. You define the specific tasks it handles during onboarding.
No. With Zapier or Make, you define triggers, filters, and individual steps and maintain them when things change. With your AI employee, you describe the desired outcome in plain English. Superkind picks the right Delighted actions, connects them to your CRM when needed, and asks when information is missing or approval is required.
Only with your approval. Superkind can prepare the survey, audience, and properties or identify the affected person clearly. Before Delighted sends a survey request, records an unsubscribe, or deletes personal data, the AI employee waits for confirmation from a responsible person. Your team defines which other Delighted actions are treated as sensitive.
Superkind is hosted in the EU and we sign a GDPR data processing agreement. The AI employee receives only the minimum permissions needed for the selected Delighted project. Model requests are not used for training. Access and actions are logged so your team can trace which survey responses, people, or metrics were processed and which changes were approved.
Paid Delighted plans typically sit in the low hundreds of euros per month, depending on scope. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire, and connects work in Delighted directly with your other systems.