Dialpad AI employee
A Superkind AI employee that summarises calls, prepares callbacks, maintains contacts, and retrieves reports in Dialpad. Message it in Teams or Outlook, it works in Dialpad and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Dialpad AI employee?
A Dialpad AI employee connects to your Dialpad account and completes work in it. It summarises calls and transcripts, maintains contacts, checks missed calls, and prepares callbacks. Superkind builds it with your company knowledge, so it understands your processes, customers, and responsibilities.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Dialpad actions, chains them with your other systems, and asks for your approval before sensitive steps.
Dialpad is a cloud platform for business calls, meetings, messaging, contact centres, and AI powered conversation intelligence.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Dialpad actions and chains them with your systems.
Superkind works in Dialpad
Reads calls, checks transcripts, and maintains contacts. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Dialpad?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today’s Dialpad calls and tell me the most common customer questions.”
you, to @Superkind“Create callbacks for tomorrow morning from these three missed Dialpad calls.”
you, to @Superkind“Update the contact from this Dialpad call with their phone number and company in HubSpot.”
you, to @Superkind“Let me know here as soon as a key customer misses a Dialpad call, then prepare a callback.”
you, to @SuperkindHow does Superkind work with Dialpad?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Dialpad connects securely to Superkind. Teams and the systems your team already uses connect alongside it. We define the required permissions together. Superkind can then work with calls, contacts, and reports in Dialpad.
@Superkind please check today’s three missed Dialpad calls, create the Anna Weber contact, and prepare a callback.
On it. I am checking the Dialpad calls, creating the contact, and preparing the callback.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise Dialpad calls or check missed calls. Superkind understands the outcome you want. You do not need to specify individual actions.
- 3 missed calls checked
- Contact Anna Weber created
- Callback prepared for 2:30 PM
Contact Anna WeberWaiting for your approvalCall Anna Weber back?3Superkind operates, you approve
Superkind opens Dialpad, completes the work, and reports the result in Teams. Read only tasks run independently. An outbound call or a change to Dialpad data waits for your approval. Every step is logged.
What can Superkind do in Dialpad?
Ask in plain English from Teams or Outlook. Superkind picks the right Dialpad actions, completes the work, and reports back. No workflows to build.
List calls
Lists completed Dialpad calls by date range, direction, and target.
Get call details
Reads direction, duration, status, routing, CSAT, and voicemail metadata for a Dialpad call.
Get transcript
Retrieves the Dialpad AI transcript and moments for a completed call.
Get recording
Returns the available recording URL for a completed Dialpad call.
Find missed calls
Filters Dialpad call logs for missed inbound calls and their assigned targets.
Start callback
Starts an outbound call from Dialpad to the selected phone number.
List contacts
Lists local and shared Dialpad contacts with phone numbers and email addresses.
Get contact
Reads a Dialpad contact with company, job title, phone numbers, and owner.
Create contact
Creates a local or shared Dialpad contact with a name and contact details.
Update contact details
Changes phone numbers, email addresses, company, or job title for a Dialpad contact.
List departments
Lists Dialpad departments with names, phone numbers, and associated offices.
Get operators
Shows the operators in a Dialpad department with their identifiers.
List rooms
Lists Dialpad Rooms with location, phone number, and current settings.
List users
Lists Dialpad users with office, role, status, and phone numbers.
List offices
Lists Dialpad offices with time zone, main number, and departments.
Add operator
Adds a Dialpad user to a department as an operator.
Remove operator
Removes an operator from a Dialpad department.
List report schedules
Lists daily, weekly, and monthly Dialpad report schedules.
Get report schedule
Reads the frequency, report type, target, time zone, and endpoint of a Dialpad report schedule.
Create report schedule
Creates a Dialpad report schedule for call logs, statistics, recordings, or voicemails.
Analyse call statistics
Analyses Dialpad call logs by duration, direction, status, and target.
Analyse user statistics
Summarises Dialpad user statistics for a selected time range and target.
List webhooks
Lists configured Dialpad webhooks with endpoint, status, and certificate verification.
Check call events
Checks Dialpad call events by state, target, and time.
Get agent status
Reads the current Dialpad agent status and its description.
Look up numbers
Finds reserved Dialpad phone numbers and their assigned targets.
Superkind uses Dialpad together with your other systems
Ask for outcomes that span tools. The AI employee connects calls and contacts from Dialpad with your stack and delivers one finished result.
Superkind AI employees that work with Dialpad
Every role brings its expertise and uses Dialpad as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Dialpad.
Yes. Superkind connects Dialpad through a managed connector. Once connected, your team can put the AI employee to work in Dialpad from Teams or Outlook. It can read calls and transcripts, maintain contacts, and retrieve reports. The AI employee only receives the permissions it needs for the agreed tasks.
An admin authorises access to Dialpad and confirms the required permissions. The connection is then available to your AI employee. We configure the connector with you, define the allowed tasks, and test them with real examples. Your team then works as usual from Teams or Outlook.
It can retrieve completed calls and transcripts, identify missed calls, read and update contacts, check departments and operators, and manage scheduled reports. The list above shows typical Dialpad actions. During onboarding, we agree which actions your AI employee may run independently and which ones require approval.
No. With Zapier or Make, you build triggers and individual steps and maintain them when something changes. With the AI employee, you describe the outcome in plain English. Superkind picks the right Dialpad actions, connects them with HubSpot or Outlook when needed, and asks when information is missing.
Only with your approval. Superkind can identify missed Dialpad calls, summarise transcripts, and prepare a callback independently. Before Dialpad starts the outbound call, the AI employee waits for a responsible person to approve it in Teams. Your team decides which other actions are sensitive and must always be confirmed.
Superkind is hosted in the EU, and we sign a GDPR data processing agreement. The AI employee receives only the minimum Dialpad permissions it needs. Model requests are not used for training. Access and completed actions are logged, so your team can always trace which call data, transcripts, or contacts were processed.
Paid Dialpad plans start at about 15 euros per user per month, depending on billing. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup time and ongoing maintenance. Superkind is priced per use case, a fraction of a full-time hire.