Front AI employee
A Superkind AI employee that checks conversations, prepares replies, finds contacts, and monitors inboxes in Front. Message it in Teams or Outlook, it works in Front and reports back with the result. Before it sends messages or takes other sensitive actions, it waits for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Front AI employee?
A Front AI employee is an AI that connects to your Front account and completes work in it. It summarises conversations, prepares replies, checks contacts, and monitors shared inboxes. Superkind builds this AI employee with your company knowledge, so its tone, responsibilities, and customer context fit your business.
Unlike workflow builders such as Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Front actions and chains them with your other systems. Before messages to customers, invitations, and other sensitive actions, it asks for your approval.
Front is a customer communication platform with shared inboxes, conversations, messages, comments, contacts, and analytics.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Front actions and chains them together.
Superkind works in Front
Checks conversations, creates drafts, and organises customer requests.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Front?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Create a meeting for the customer in this Front conversation and invite every contact mentioned.”
you, to @Superkind“Summarise the open conversations in the Support inbox and group them by topic and urgency.”
you, to @Superkind“Post a short message in the right Front channel when the new reply draft is ready for review.”
you, to @Superkind“Let me know here as soon as I am mentioned in a Front conversation, including the customer context.”
you, to @SuperkindHow does Superkind work with Front?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect Front securely to Superkind. Add Teams and the other systems your team uses every day. Superkind handles the connection and only works with the agreed permissions.
@Superkind please check the new billing conversation in Front, categorise it, and prepare a reply for the customer.
On it. I am checking the conversation in Front and preparing the right reply.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open conversations in Front or prepare a reply draft, for example. Plain English is enough, even when several systems are involved.
- Conversation 1842 checked
- Billing tag applied
- Reply draft created in Front
Front reply draftWaiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind checks Front, completes the work, and writes the result back in Teams. Customer replies and other sensitive changes wait for your approval. Every step is logged.
What can Superkind do in Front?
Ask in plain English from Teams or Outlook. Superkind picks the right Front actions, completes the work, and reports back. No workflows to build.
Search conversations
Finds Front conversations by inbox, status, tag, contact, or search term.
Get conversation status
Shows the status, recipient, inboxes, tags, and assignee of a conversation.
List assignments
Lists conversations assigned to a teammate or a shared inbox.
Summarise conversations
Summarises messages, comments, and the current customer context of a conversation.
Detect SLA risks
Detects open conversations with long wait times or approaching SLA deadlines.
Assign conversation
Assigns a Front conversation to a specific teammate or team.
Read message history
Reads incoming and outgoing messages in a Front conversation in chronological order.
List attachments
Shows the filenames, types, and sizes of attachments in a message.
Detect request intent
Classifies an incoming message by topic, urgency, and requested outcome.
Create reply draft
Creates a Front draft using customer context, company knowledge, and the right tone.
Send reply
Sends an approved message to the recipient through the selected Front channel.
Search contacts
Finds Front contacts by name, email address, phone number, or handle.
Get contact details
Shows the handles, description, group, and custom fields of a contact.
Check account link
Checks which customer account a Front contact belongs to.
Create contact
Creates a Front contact with handles, description, and custom fields.
Delete contact
Permanently removes a selected contact from Front.
List inboxes
Lists shared and personal Front inboxes with their channels.
Check channels
Shows the address, type, validity, and related inbox of a Front channel.
List tags
Lists available Front tags with owner, colour, and child tags.
Move conversation
Moves a conversation to another shared Front inbox.
List teammates
Shows active Front teammates, their roles, and accessible inboxes.
Analyse comments
Reads internal comments and detects mentions in a Front conversation.
Invite teammate
Invites a new person to join Front as a teammate.
Export analytics
Exports Front analytics for inboxes, channels, teams, or teammates.
Analyse response times
Compares first response and resolution times by inbox, channel, or teammate.
List events
Lists Front events such as assignments, status changes, and moves between inboxes.
Superkind uses Front together with your other systems
Ask for outcomes that span tools. The AI employee connects Front conversations with calendars, CRM data, and your team knowledge and delivers a finished result.
Superkind AI employees that work with Front
Every role brings its expertise and uses Front as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Front.
Yes. Superkind connects to Front through a managed connector. Once connected, your team can put the AI employee to work with conversations, messages, contacts, and inboxes from Microsoft Teams or Outlook. You need neither a workflow builder nor custom code. Access stays limited to the tasks and Front areas you define together.
An admin authorises access to your Front account and confirms the required permissions. Together, we then check which inboxes, channels, and actions the AI employee may use. Superkind configures the connector during onboarding. After that, you can describe tasks directly in Teams or Outlook without building webhooks or individual automations.
It can search and summarise Front conversations, analyse messages and comments, create reply drafts, check contacts, review inboxes and channels, and prepare response time analytics. Tasks spanning several systems are also possible, such as creating a meeting from a customer request. You define the exact actions and approvals during onboarding.
No. With Zapier or Make, you build triggers, steps, and field mappings yourself and maintain them when something changes. With the AI employee, you describe the desired outcome in plain English. Superkind picks the right Front actions, connects them with Teams, Outlook, or HubSpot when needed, and asks whenever context or approval is required.
Only with your approval. Superkind can read conversations, summarise them, and prepare a reply draft. Before a message is sent through a Front channel, a contact is deleted, a conversation is moved, or a teammate is invited, the AI employee waits for an explicit yes. Your team decides which Front actions are sensitive and who may approve them.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The connector receives only the minimum Front permissions required and can be limited to agreed tasks and areas. Your data is not used for training. Access and actions are logged so your team can always trace what the AI employee has done.
Front offers paid plans starting at about 25 US dollars per user per month, while broader plans reach the low hundreds per user each month. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.