Gorgias AI employee
A Superkind AI employee that summarises tickets, drafts replies, checks tags, and assigns requests to the right team inside Gorgias. Message it in Teams or Outlook, it works in Gorgias and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Gorgias AI employee?
A Gorgias AI employee connects to your Gorgias account and completes specific tasks there. It reads tickets, summarises messages, prepares replies, and assigns requests to the right team. Superkind builds it with your company knowledge, service guidelines, and customer data so its results fit your support operation.
Unlike Zapier or Make, there is nothing to configure. No triggers, no zaps, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right Gorgias actions, chains them with your other systems, and asks for your approval before sensitive steps.
Gorgias is a customer service platform for tickets, messages, customers, teams, tags, and support across multiple channels.
You ask in Teams
Describe what you need in customer service using plain English.
Superkind picks the actions
Selects and connects the right Gorgias actions.
Superkind works in Gorgias
Reads tickets, creates drafts, and assigns requests.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Gorgias?
Simply write what needs doing in customer service, and Superkind takes it from there.
“Summarise all open Gorgias tickets from today by topic, urgency, and assigned team.”
you, to @Superkind“Draft a reply for ticket 1842 using our returns policy and save it for review.”
you, to @Superkind“Assign the new shipping tickets in Gorgias to the logistics team and list any exceptions.”
you, to @Superkind“Let me know here as soon as an urgent ticket arrives, with customer, subject, and assigned team.”
you, to @SuperkindHow does Superkind work with Gorgias?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect Gorgias through a managed connector. Add Teams and your other systems. Superkind uses only the permissions it needs. Your team can then get started directly in Teams.
@Superkind summarise the new Gorgias tickets, create a ticket for the urgent payment case, and draft a reply.
On it. I am checking the Gorgias tickets, creating the urgent case, and preparing the reply.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise new Gorgias tickets or prepare a reply. Plain English is enough. Superkind picks the right actions itself.
- 8 Gorgias tickets summarised
- 3 urgent tickets identified
- Ticket #1842 created
Gorgias ticket #1842Waiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind completes the task in Gorgias and reports back in Teams. Public replies and other sensitive changes wait for your approval. Every step is logged.
What can Superkind do in Gorgias?
Ask in plain English from Teams or Outlook. Superkind picks the right Gorgias actions, completes the work, and reports back. No workflows to build.
List new tickets
Lists new Gorgias tickets with status, channel, customer, tags, and assigned team.
Get ticket
Gets the subject, status, customer, assignment, and custom fields of a Gorgias ticket.
Search tickets
Finds Gorgias tickets by status, channel, customer, team, tags, or date range.
Summarise ticket
Summarises messages, internal notes, and the current state of a Gorgias ticket.
Create ticket
Creates a Gorgias ticket with customer, channel, subject, message, and status.
Assign ticket
Assigns a Gorgias ticket to the responsible user or the right team.
Add ticket tags
Adds existing tags to a Gorgias ticket for topic, product, or escalation.
List messages
Lists the messages on a Gorgias ticket with channel, sender, and timestamp.
Summarise customer request
Summarises the customer request and previous replies from a Gorgias ticket.
Draft reply
Creates a reply draft from the ticket thread, customer data, and your service guidelines.
Send reply
Sends an approved public message through the channel of the Gorgias ticket.
Detect language
Detects the language used in a Gorgias ticket for the right handling.
List customers
Lists Gorgias customers with name, email address, phone number, and custom fields.
Search customers
Finds a Gorgias customer by name, email address, phone number, or external ID.
Summarise customer profile
Summarises contact details, custom fields, and previous Gorgias tickets for a customer.
Create customer
Creates a Gorgias customer with name, email address, phone number, and note.
Delete customer
Deletes a selected customer profile from Gorgias after a confirmed review.
List teams
Lists Gorgias teams with names, members, and current assignment status.
Get team
Gets the details and members of a specific Gorgias team.
List ticket tags
Lists available Gorgias tags with names and usage data.
Create queue report
Summarises open Gorgias tickets by status, channel, team, tag, and age.
Analyse ticket volume
Compares Gorgias ticket volume by day, week, channel, and team.
Summarise response times
Summarises first response times from Gorgias by channel, team, and period.
Analyse ticket topics
Groups Gorgias tickets by recurring request, product, and tag.
Monitor urgent tickets
Checks new Gorgias tickets continuously and reports urgent cases directly in Teams.
Find duplicate customers
Finds possible duplicate Gorgias customers by email address and phone number.
Superkind AI employees that work with Gorgias
Every role brings its expertise and uses Gorgias as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Gorgias.
Yes. Superkind connects Gorgias through a managed connector. Once connected, your team can put the AI employee to work in Gorgias from Microsoft Teams or Outlook. It reads tickets, creates drafts, checks customer data, and returns results. It only receives the permissions required for your agreed tasks.
An admin establishes the connection with the credentials and permissions for the agreed Gorgias account. Superkind sets up the connector with you and checks access to tickets, messages, customers, teams, and tags. Your team can then use the AI employee directly in Teams without maintaining its own API calls or webhooks.
It can search and summarise Gorgias tickets, draft replies, assign requests to teams, and add tags. It can also check customer profiles, create queue reports, and flag urgent tickets in Teams. The list above shows typical actions. During onboarding, you decide which tasks run independently and which require approval.
No. With Zapier or Make, you build triggers, conditions, and individual steps, then maintain them whenever something changes. With the AI employee, you describe the desired result in plain English. Superkind picks the right Gorgias actions, connects them with Outlook, Teams, or HubSpot when needed, and asks when information or approval is missing.
Only with your approval. Superkind can independently prepare summaries, searches, and reply drafts. Before the AI employee sends a public message, assigns a ticket, changes tags, or deletes a customer profile, it waits for a responsible person to approve the action in Teams. Your team decides which Gorgias actions count as sensitive during setup.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The connector receives only the minimum Gorgias permissions required. Your ticket content and customer data are not used to train models. Access, completed actions, and approvals are logged so your team can trace what was read or changed in Gorgias.
Gorgias prices its paid plans by ticket volume. Entry plans start at a few dozen euros, while larger plans sit in the low hundreds of euros per month. Zapier starts at about 20 euros and Make at about 10 euros monthly, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.