HelpSpace AI employee
A Superkind AI employee that summarises tickets, drafts replies, assigns requests, and identifies urgent cases in HelpSpace. Message it in Teams or Outlook, it works in HelpSpace and reports back with the result. Sensitive actions such as sending a reply wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a HelpSpace AI employee?
A HelpSpace AI employee is an AI that connects to your HelpSpace account and completes work there. It summarises tickets, reads messages, drafts replies, and checks open tasks. Superkind builds this AI employee with your company knowledge so it understands your support context and takes the right actions in HelpSpace.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right HelpSpace actions, chains them with your other systems, and asks for your approval before sensitive steps.
HelpSpace is a customer service platform with a unified ticket inbox, task boards, customers, organizations, docs, and help widgets.
You ask in Teams
Describe what you need for your support operation in plain English.
Superkind picks the actions
Selects the right HelpSpace actions and connects them with your context.
Superkind works in HelpSpace
Reads tickets, checks messages, and prepares replies with your real data.
Superkind reports back
Delivers the result to Teams or Outlook and requests approval when needed.
What can you ask Superkind to do in HelpSpace?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise every open HelpSpace ticket about the payment portal and identify the three most common problems.”
you, to @Superkind“Draft a friendly reply for ticket 1842 using our HelpSpace Docs and the previous messages.”
you, to @Superkind“Assign the new HelpSpace tickets about login problems to the technical team and show me your selection first.”
you, to @Superkind“Let me know here as soon as an urgent HelpSpace ticket waits over two hours without a reply.”
you, to @SuperkindHow does Superkind work with HelpSpace?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect HelpSpace securely to Superkind. We also add Teams and the systems your support operation already uses. Superkind receives only the permissions it needs. The connection is then ready to use.
@Superkind check the new HelpSpace tickets about the payment portal, draft a reply for the most urgent case, and assign it to the billing team.
On it. I am checking the HelpSpace tickets and preparing the reply and assignment.
2Tell Superkind what you need
Message Superkind in Teams like a colleague. Ask it to summarise open HelpSpace tickets, for example. Superkind understands the goal and uses your company context. You do not need to build rules or workflows.
- 12 HelpSpace tickets checked
- 3 urgent tickets identified
- Reply drafted for ticket #1842
Ticket #1842 replyWaiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind reads the necessary HelpSpace data and delivers the result in Teams. A reply or assignment appears as a proposal first. Sensitive changes run only after your approval. Every step is logged.
What can Superkind do in HelpSpace?
Ask in plain English from Teams or Outlook. Superkind picks the right HelpSpace actions, completes the work, and reports back. No workflows to build.
Search tickets
Finds HelpSpace tickets by subject, body, contact, assignee, organization, team, tag, status, or period.
Get ticket
Reads the subject, channel, contact, status, assignee, team, tags, and custom fields of a HelpSpace ticket.
Summarise tickets
Summarises selected HelpSpace tickets by request, status, urgency, and next step.
Assign ticket
Assigns a HelpSpace ticket to an assignee or team.
Change ticket status
Sets a HelpSpace ticket status to open, escalated, waiting, closed, or spam.
Delete ticket
Permanently deletes a selected HelpSpace ticket.
List messages
Lists every message in a HelpSpace ticket in chronological order.
Get message
Reads the body, sender, recipients, and attachments of an individual HelpSpace message.
Draft reply
Drafts a reply from the ticket history, HelpSpace Docs, and your company knowledge.
Send reply
Sends an approved message to the recipients of the HelpSpace ticket.
Search tasks
Finds HelpSpace tasks by assignee, task board, customer, ticket, tag, status, or due date.
List overdue tasks
Lists overdue HelpSpace tasks with priority, assignee, task board, and due date.
Create task
Creates a HelpSpace task with description, priority, assignee, status, task board, and due date.
Summarise task progress
Summarises open and completed HelpSpace tasks by task board, status, and owner.
Get customer
Reads the contacts, organizations, tags, and custom fields of a HelpSpace customer.
Search organizations
Finds HelpSpace organizations by name, domain, tag, locale, or custom field.
Create organization
Creates a HelpSpace organization with name, domain, note, timezone, locale, and tags.
Check contact history
Connects a HelpSpace contact with its organization and previous tickets.
Search Docs articles
Finds HelpSpace Docs articles by site, category, or modification date.
Read Docs article
Reads the title, content, category, site, language, and URL of a HelpSpace Docs article.
List Docs sites
Lists HelpSpace Docs sites with languages, categories, and available articles.
Compare Docs categories
Compares categories across HelpSpace Docs sites and identifies gaps in the structure.
List teams
Lists HelpSpace teams with their members and IDs.
List agents
Lists HelpSpace agents with name, email address, and agent ID.
Check channels
Shows HelpSpace channels with their names, addresses, and types.
Check webhook events
Checks HelpSpace webhook events such as created or assigned tickets for a standing instruction.
Superkind uses HelpSpace together with your other systems
Ask for results that involve several tools. Superkind connects HelpSpace tickets with customer context, messages, and knowledge from your stack and delivers a finished result.
Superkind AI employees that work with HelpSpace
Every role brings its expertise and uses HelpSpace as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for HelpSpace.
Yes. Superkind connects HelpSpace through a managed connector. Your team can then ask the AI employee from Teams or Outlook to work with tickets, messages, tasks, customers, organizations, and docs. Access stays limited to the agreed tasks and data. You do not need your own workflow builder or any additional code.
An administrator provides an API token in HelpSpace and confirms the required permissions. We set up the managed connector with you and test it using real, clearly defined tasks. Your team can then reach the AI employee in Teams or Outlook. Sensitive actions include an approval step from the start.
It can search and summarise HelpSpace tickets, read messages, draft replies, check open tasks, match customers with organizations, and find relevant Docs articles. It connects this information with your company knowledge and other systems. Assignments, status changes, sent replies, and other write actions run only within the agreed rules.
No. With Zapier or Make, you define triggers, filters, and individual steps yourself and maintain them later. With Superkind, you describe the result you need in plain English. The AI employee picks the right HelpSpace actions, connects them with Teams, Outlook, or HubSpot when needed, and asks questions when details are missing.
Only with your approval. Superkind can prepare a reply, propose an assignment, or mark a ticket for deletion. The sensitive action runs only after a responsible person confirms it in Teams. Your team decides which HelpSpace actions require approval. This keeps control over customer communication and support data with you.
Superkind is hosted in the EU, and we sign a GDPR data processing agreement. The connector receives only the minimum HelpSpace permissions it needs. Your data is not used to train models. Every completed action and approval is logged so you can trace who requested each step and what result came back.
HelpSpace has publicly listed plans starting at about 12 euros per user each month, with larger packages priced higher. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, at a fraction of a full time role.