Infobip AI employee
A Superkind AI employee that summarises calls in Infobip, prepares callbacks, and updates contacts with new outcomes. Message it in Teams or Outlook, it works in Infobip and reports back with the result. Sensitive actions such as outbound calls or contact changes wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Infobip AI employee?
An Infobip AI employee is an AI that connects to your Infobip account and completes work in it. It summarises calls and recordings, creates callbacks, checks delivery reports, and updates contacts in People. Superkind builds this AI employee with your company knowledge and delivers the finished result to wherever your team works.
Unlike workflow builders such as Zapier or Make, there is nothing to configure. No triggers, no zaps, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right Infobip actions, chains them with your other systems, and asks for your approval before sensitive actions run.
Infobip is a communications platform for messages, calls, customer data, and cross-channel customer engagement.
You ask in Teams
Describe what you need from Infobip in plain English.
Superkind picks the actions
Selects the right Infobip actions and chains them together.
Superkind works in Infobip
Checks calls, reads recordings, and prepares callbacks. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Infobip?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise this morning’s Infobip calls and list the request, outcome, and any open callbacks.”
you, to @Superkind“Create an Infobip callback tomorrow morning for every customer whose request is still open.”
you, to @Superkind“Update this CRM contact with the outcome of the latest Infobip call and their preferred callback time.”
you, to @Superkind“Let me know here as soon as an Infobip call is missed, with the contact, time, and callback reason.”
you, to @SuperkindHow does Superkind work with Infobip?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Infobip and Teams connect through managed connectors. Add the systems your team already uses, such as Outlook and HubSpot. Superkind handles sign-in and configures only the required Infobip permissions.
@Superkind summarise today’s missed Infobip calls and prepare the open callbacks.
On it. I am checking the Infobip call logs and preparing the open callbacks.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise missed Infobip calls or collect contacts for a callback. Superkind understands plain English and connects Infobip with your other systems.
- 12 Infobip calls reviewed
- 3 callbacks still open
- People contacts fully matched
Callback tasks createdWaiting for your approvalStart three callbacks now?3Superkind operates, you approve
Superkind reads the call data in Infobip, completes the work, and reports the result in Teams. Outbound calls and contact changes wait for your approval. Every Infobip step is logged.
What can Superkind do in Infobip?
Ask in plain English from Teams or Outlook. Superkind picks the right Infobip actions, completes the work, and reports back. No workflows to build.
Send message
Sends a message to a recipient through an approved Infobip channel.
Get message status
Retrieves the current status of a message using its Message ID.
Search communication logs
Finds messages in communication logs by recipient, channel, status, or date range.
Get delivery reports
Reads delivery reports with status, error group, and timestamp for sent messages.
Cancel scheduled message
Cancels a scheduled message that has not been sent using its Message ID.
List call logs
Lists Infobip calls with participants, direction, duration, and outcome.
Get call details
Retrieves the status, endpoint, start time, and duration of a Calls API call.
Get call recording
Downloads an available Infobip call recording for review.
Summarise calls
Summarises the transcript, request, outcome, and next steps from Infobip calls.
Create callback
Creates an outbound callback in Infobip for a contact, time, and number.
Connect call
Connects an active Calls API call to an approved endpoint.
Search contact
Finds a person profile in People by phone number, email address, or External ID.
Get contact profile
Reads attributes, contact details, tags, and channel destinations from a People profile.
Check segment membership
Checks which existing segments People profiles belong to based on their attributes.
Update contact
Updates attributes and contact details on an existing People profile.
List numbers
Lists rented Infobip numbers with country, type, and supported channels.
Get number details
Reads the status, capabilities, and configuration of an Infobip number.
Assign number
Assigns an available Infobip number to an existing application or configuration.
Create call report
Creates a report from Calls API data covering volume, duration, and outcomes.
Analyse delivery rate
Calculates delivery rates from Infobip delivery reports by channel and date range.
Analyse error groups
Groups failed messages by Infobip error group, channel, and recipient country.
Summarise usage
Summarises messages, calls, and consumed units for a selected period.
List templates
Lists available message templates with channel, language, and approval status.
Check channel status
Checks the operating status of connected Infobip communication channels.
Get senders
Lists registered senders with channel, country, and current status.
Check webhooks
Reads configured webhook destinations for delivery reports and inbound events.
Superkind uses Infobip together with your other systems
Ask for outcomes that span tools. The AI employee pulls communication data from Infobip, checks it against your CRM and work channels, and delivers one finished result.
Superkind AI employees that work with Infobip
Every role brings its expertise and uses Infobip as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Infobip.
Yes. Superkind connects Infobip through a managed connector. Once connected, your team can have the AI employee work with call logs, message statuses, delivery reports, and People profiles from Teams or Outlook. There is no workflow builder and no custom code. Access stays limited to the agreed tasks and data.
An admin adds the Infobip API credentials and selects the permitted endpoints, channels, and accounts. Superkind then checks the connection and configures the required actions. We guide you through this step during onboarding. Your team can then keep working in Teams or Outlook without having to operate the Infobip API itself.
It can review call logs and recordings, summarise missed calls, prepare callbacks, check message statuses and delivery reports, and match People profiles with CRM data. It can also create reports on volume, duration, and error groups. During onboarding, you decide which Infobip actions run independently and which require approval.
No. With Zapier or Make, you build triggers, filters, and individual steps and maintain them over time. With the AI employee, you simply describe the desired outcome in Teams or Outlook. Superkind picks the right Infobip actions, connects them with HubSpot or Google Calendar when needed, and asks when information is missing.
Only with your approval. Superkind can read call logs, summarise recordings, and prepare callbacks. Before an outbound Infobip call starts or an existing People profile changes, the AI employee waits for approval from a responsible person in Teams. Together, you decide which other Infobip actions count as sensitive.
Superkind is hosted in the EU, and we sign a GDPR data processing agreement. The AI employee receives only the minimum Infobip permissions it needs. Model requests are not used for training. Every access and completed action is logged so your team can trace which call data, communication logs, or People profiles were processed.
Infobip prices communication channels mainly by usage, destination, and product. Advanced platform packages are offered monthly or by quote, so there is no reliable general per-user price. Zapier starts at about 20 euros per month and Make at about 10 euros, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.