LiveAgent AI employee
A Superkind AI employee that summarises tickets, drafts replies, assigns requests, and checks deadlines in LiveAgent. Message it in Teams or Outlook, it works in LiveAgent and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a LiveAgent AI employee?
A LiveAgent AI employee connects to your LiveAgent account and completes concrete tasks there. It summarises tickets, drafts replies, assigns requests, and checks open deadlines. Superkind builds it with your company knowledge, service guidelines, and escalation rules.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right LiveAgent actions, chains them with other systems, and asks for your approval before sensitive steps.
LiveAgent is a customer service platform for tickets, email, live chat, calls, contacts, knowledge bases, and multiple support channels.
You ask in Teams
Describe what you need for customer service in plain English.
Superkind picks the actions
Selects the right LiveAgent actions and combines them with your company knowledge.
Superkind works in LiveAgent
Reads tickets, drafts replies, and assigns requests to the right agents.
Superkind reports back
Delivers the result in Teams or Outlook and waits for your approval on sensitive steps.
What can you ask Superkind to do in LiveAgent?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise the open high priority LiveAgent tickets and group them by department for me.”
you, to @Superkind“Draft a friendly reply for ticket ABC-104 based on our returns policy, but do not send it yet.”
you, to @Superkind“Assign every new billing question in LiveAgent to the Accounting department and give me the ticket numbers.”
you, to @Superkind“Let me know here as soon as an urgent LiveAgent ticket has waited two hours without a reply.”
you, to @SuperkindHow does Superkind work with LiveAgent?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
An admin securely connects LiveAgent to Superkind. Teams, Outlook, and the systems containing your customer knowledge join it. Required access is limited to specific tasks. Your team can then reach LiveAgent from Teams.
@Superkind please check the urgent LiveAgent tickets without a reply, assign them correctly, and draft a response for the oldest one.
On it. I am checking the urgent tickets, ownership, and your service guidelines.
2Tell Superkind what you need
Message it in Teams like a colleague and describe the outcome you need. Superkind understands the context and picks the right LiveAgent actions. If details are missing, it asks directly in Teams.
- 7 urgent tickets checked
- Ticket ABC-104 assigned to Support
- Reply draft with question created
Reply draft ticket ABC-104Waiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind reads and updates the right LiveAgent records and reports back in Teams. Sensitive changes wait for your approval before they run. Every step remains logged and traceable.
What can Superkind do in LiveAgent?
Ask in plain English from Teams or Outlook. Superkind picks the right LiveAgent actions, completes the work, and reports back. No workflows to build.
Search tickets
Finds LiveAgent tickets by status, department, agent, tag, or time range.
Summarise ticket
Summarises the messages, notes, attachments, and previous history of a ticket.
Create ticket
Creates a LiveAgent ticket with subject, message, contact, and department.
Send reply
Sends an approved reply to the contact in the existing ticket.
Assign ticket
Assigns a ticket to an agent or department in LiveAgent.
Change ticket status
Sets a ticket to open, answered, postponed, or resolved.
Merge tickets
Merges related LiveAgent tickets and their message histories into one ticket.
Delete ticket
Permanently deletes a LiveAgent ticket with its messages, notes, and attachments.
Search contact
Finds a contact by name, email address, phone number, or contact ID.
Create contact
Creates a contact with the available details and custom fields.
Update contact
Adds or corrects the details and custom fields of a contact.
Delete contact
Removes a contact from LiveAgent after the required approval.
Get companies
Shows companies with their associated contacts, email addresses, and notes.
List agents
Lists LiveAgent agents with role, status, and assigned departments.
Invite agent
Creates a new LiveAgent agent with a role and department access.
Get departments
Shows departments, agents, service hours, and metrics from LiveAgent.
Transfer ticket
Transfers a ticket to the right agent and preserves its previous history.
Get canned messages
Finds stored canned messages for a topic or department.
Create canned message
Stores a new canned message for recurring customer questions in LiveAgent.
Search knowledge base
Searches LiveAgent knowledge base articles for a reliable answer.
List chats
Lists chats with contact, agent, department, status, and timestamp.
List calls
Shows LiveAgent calls with contact, agent, duration, and outcome.
Get call details
Reads the history, notes, and available recording of a call.
List tags
Lists available LiveAgent tags with their names and identifiers.
Assign tag
Adds an existing LiveAgent tag to a ticket for further handling.
Check SLA
Checks ticket deadlines and service levels against the configured SLA rules.
Superkind AI employees that work with LiveAgent
Every role brings its expertise and uses LiveAgent as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for LiveAgent.
Yes. Superkind connects LiveAgent through a managed connector. Your team can then give the AI employee tasks from Teams or Outlook. It reads tickets, contacts, and departments and runs the agreed LiveAgent actions. It only receives the permissions it genuinely needs for your defined use case.
An admin provides suitable API access in LiveAgent and confirms the required permissions. Superkind sets up the connector with you and tests it against selected test tickets. The connection is then available to the AI employee in Teams and Outlook. Credentials are stored securely and can be renewed or revoked at any time.
The AI employee can find and summarise tickets, prepare reply drafts, assign tickets, maintain statuses and tags, and retrieve contacts, companies, agents, and departments. It can also use canned messages and the knowledge base, check SLA deadlines, and analyse chats or calls. The actions it takes depend on your specific customer service process.
No. You do not build trigger chains or maintain individual zaps. You tell Superkind the outcome you need in plain English. The AI employee picks the right LiveAgent actions itself, connects them with Teams, Outlook, or HubSpot when needed, and asks when important information is missing or a decision requires your input.
Only with your approval. Superkind can independently read information, summarise tickets, and prepare reply drafts. Before a message is sent to a contact, a ticket is permanently deleted, or an agent is invited, the AI employee waits for a responsible person to approve it in Teams. Your team decides which other LiveAgent actions count as sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only the minimum required LiveAgent permissions. Model requests are not used for training. Access can be renewed or revoked, and every completed action is logged. This keeps changes to tickets, contacts, and permissions traceable for your team.
LiveAgent offers paid plans starting at around 15 US dollars per user per month with annual billing. Zapier starts at around 20 euros per month and Make at around 10 euros per month, both plus setup time and ongoing maintenance. Superkind is priced per use case, a fraction of a full-time hire, and handles the complete workflow across systems.