LiveChat AI employee
A Superkind AI employee that summarises tickets, drafts replies, checks customer context, and routes requests to the right team inside LiveChat. Message it in Teams or Outlook, it works in LiveChat and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a LiveChat AI employee?
A LiveChat AI employee is an AI that connects to your LiveChat account and completes work in it. It summarises tickets, drafts replies, checks chat histories, and routes requests to the right team. Superkind builds this AI employee with your company knowledge, policies, and service processes.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right LiveChat actions, chains them with your other systems, and asks for your approval before sensitive steps.
LiveChat is a customer communication platform for chats, tickets, customer profiles, teams, and service reporting.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right LiveChat actions and chains them together.
Superkind works in LiveChat
Reads chats, summarises tickets, and drafts replies using your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in LiveChat?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today’s open LiveChat tickets and group them by topic and urgency.”
you, to @Superkind“Draft a friendly reply for ticket LC-184 using our returns policy and the previous chat history.”
you, to @Superkind“Assign urgent ticket LC-184 to the customer service team and add the reason as an internal note.”
you, to @Superkind“Let me know here as soon as an urgent LiveChat ticket waits longer than ten minutes for a reply.”
you, to @SuperkindHow does Superkind work with LiveChat?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect LiveChat and Teams through managed connectors. LiveChat provides chats, tickets, and customer context. Teams is where requests and results arrive. Superkind handles sign-in and gets to work.
@Superkind summarise the open LiveChat tickets, draft a reply for LC-184, and assign it to customer service.
On it. I am checking the open tickets, drafting the reply, and preparing the assignment.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open LiveChat tickets or draft a reply. Superkind picks the right actions in LiveChat and connects other systems when needed.
- 12 tickets grouped by topic
- Reply drafted for ticket LC-184
- Ticket LC-184 prepared for support
Ticket LC-184Waiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind opens LiveChat, completes the work, and reports the result in Teams. A reply or change in LiveChat waits for your approval. Every step is logged and remains traceable in Teams.
What can Superkind do in LiveChat?
Ask in plain English from Teams or Outlook. Superkind picks the right LiveChat actions, completes the work, and reports back. No workflows to build.
List chats
Lists active and archived chats with status, group, agent, and latest message.
Get chat
Retrieves a LiveChat chat with threads, events, customer profile, and assigned agents.
Summarise chats
Summarises messages, attachments, and internal notes from selected chats.
Search chat history
Searches LiveChat threads for terms, requests, products, or recurring questions.
Analyse chat tags
Groups chats by tags and shows frequencies for a selected period.
List tickets
Lists LiveChat tickets by status, priority, team, or assigned agent.
Get ticket
Retrieves a ticket with subject, history, customer profile, priority, and ownership.
Draft reply
Creates a reply draft from the ticket history, customer context, and your service policies.
Assign ticket
Assigns a LiveChat ticket to an agent or group.
Change ticket status
Changes the status of a LiveChat ticket and records the reason.
Close ticket
Closes a resolved ticket with a short internal note.
Search customers
Finds LiveChat customers by name, email address, or customer ID.
Get customer profile
Shows contact details, sessions, chat history, and stored customer properties.
Update customer details
Updates the name, email address, or properties in a LiveChat customer profile.
Block customer
Blocks a customer from starting new chats and records the reason.
List agents
Lists LiveChat agents with role, groups, and current routing status.
Check availability
Checks which LiveChat agents or groups can currently accept new chats.
List groups
Shows LiveChat groups with their agents and routing settings.
Invite agent
Invites a person as a LiveChat agent with a defined role and groups.
Transfer chat
Transfers an active chat to another agent or group.
Analyse chat volume
Compares the number of active and archived chats by period and group.
Analyse response times
Calculates first response times from LiveChat threads and maps outliers to groups.
Analyse customer satisfaction
Summarises chat ratings and shows recurring reasons for low scores.
List canned responses
Lists canned responses with text, tags, and associated LiveChat group.
Check webhooks
Shows configured LiveChat webhooks with event, target, and active status.
Search archives
Searches archived LiveChat chats by customer, agent, group, or period.
Superkind AI employees that work with LiveChat
Every role brings its expertise and uses LiveChat as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for LiveChat.
Yes. Superkind connects LiveChat through a managed connector. Your team can then give the AI employee LiveChat tasks from Teams or Outlook. It reads chats and tickets, creates summaries, and prepares replies. It only receives the permissions needed for the tasks agreed with your team.
An admin connects your LiveChat account and confirms the required permissions. We then review the groups, roles, and tasks the AI employee should handle. Teams or Outlook is connected as the working channel. Superkind supports the setup, tests common cases with you, and makes the connection available to the responsible team.
It can search chats and tickets, summarise histories, retrieve customer context, draft replies, route requests, and create service reports. LiveChat groups, agents, tags, and archives can also be included. Which actions run independently and which require approval depends on your processes and the permissions you grant.
No. You simply describe the desired result in Teams or Outlook. Superkind picks the right LiveChat actions and connects them with HubSpot, Zendesk, Slack, or Notion when needed. You do not need to build triggers, paths, or zaps. If details are missing, the AI employee asks before continuing the task.
Only with your approval. Superkind can prepare replies, suggest an assignment, or prepare a LiveChat ticket for closure. Nothing is sent, transferred, or closed until a responsible person approves it in Teams. Your team defines which LiveChat actions are sensitive and who is allowed to approve them.
Superkind is hosted in the EU, and we sign a GDPR data processing agreement. The AI employee receives only the minimum LiveChat permissions it needs. Your data is not used to train models. Access and actions are logged so you can trace which request read or changed which data.
Publicly known paid LiveChat plans start at around 20 euros per user per month and extend into the low hundreds per month depending on features. Zapier starts at around 20 euros and Make at around 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.