Mojo Helpdesk AI employee
A Superkind AI employee that summarises tickets, drafts replies, assigns requests, and monitors urgent cases inside Mojo Helpdesk. Message it in Teams or Outlook, it does the work in Mojo Helpdesk and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Mojo Helpdesk AI employee?
A Mojo Helpdesk AI employee is an AI that connects to your account and completes work in it. It reads and creates tickets, summarises requests, drafts replies, and assigns cases to the right queue or person. Superkind builds this AI employee with your company knowledge, rules, and knowledge base.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Mojo Helpdesk actions, chains them with your other systems, and asks for your approval before sensitive changes.
Mojo Helpdesk is a platform for support tickets, queues, knowledge bases, SLAs, automation, and service team collaboration.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Mojo Helpdesk actions and chains them together.
Superkind works in Mojo Helpdesk
Reads tickets, drafts replies, and checks queues. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Mojo Helpdesk?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise every open high priority ticket in the IT Support queue for our morning meeting.”
you, to @Superkind“Draft a friendly reply for ticket 1842 from our knowledge base, but do not send it yet.”
you, to @Superkind“Assign every new password ticket today to the Workplace Support team and flag possible duplicates.”
you, to @Superkind“Let me know here as soon as an urgent ticket stays unassigned for more than one hour.”
you, to @SuperkindHow does Superkind work with Mojo Helpdesk?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect Mojo Helpdesk securely with an API key. Add Teams and the systems your service team already uses. Superkind handles the connection and checks the required permissions.
@Superkind summarise the urgent tickets in Mojo Helpdesk and draft a reply for ticket 1842.
On it. I am checking the urgent tickets and preparing the reply draft.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise tickets in Mojo Helpdesk or draft a reply. Plain English is enough.
- 7 urgent tickets found
- Reply draft saved in ticket
- IT Support queue remains assigned
Reply draft ticket #1842Waiting for your approvalSend reply to requester?3Superkind operates, you approve
Superkind completes the work in Mojo Helpdesk and reports what it found in Teams. Changes to tickets, replies, or access rights wait for your approval. Every step is logged.
What can Superkind do in Mojo Helpdesk?
Ask in plain English from Teams or Outlook. Superkind picks the right Mojo Helpdesk actions, completes the work, and reports back. No workflows to build.
List tickets
Lists tickets by status, priority, queue, user, or assignee.
Get ticket details
Reads a ticket title, description, status, priority, queue, tags, and custom fields.
Create ticket
Creates a ticket with title, description, ticket form, queue, and priority.
Update ticket
Changes the status, priority, queue, assignee, or custom fields of a ticket.
Export tickets
Starts an export of selected Mojo Helpdesk tickets for further analysis.
Read ticket events
Shows status changes, assignments, comments, and other events for a ticket.
Read ticket comments
Reads public replies and internal notes from a ticket conversation.
Add public reply
Adds a reply to a ticket with time spent and optional CC recipients.
Add internal note
Saves an agent-only note with context and time spent inside a ticket.
List attachments
Lists the filename, file type, size, and association of every ticket attachment.
Upload attachment
Uploads a file to a ticket, public reply, or internal note.
List ticket queues
Lists ticket queues with name, email alias, and associated ticket form.
List teams
Shows teams and their assigned agents in the Mojo Helpdesk account.
Assign ticket
Assigns a ticket to an agent or team in the appropriate queue.
Get priorities
Reads the available ticket priorities for accurate request classification.
Search users
Finds users and agents by name, email address, role, or group.
Get user profile
Reads contact details, role, teams, accessible queues, and activity status for a user.
List groups
Lists groups with contacts, support status, and saved support information.
Change group access
Changes the ticket access granted to a user for a group.
List ticket tasks
Lists every task on a ticket with title, notes, due date, and assignee.
Filter open tasks
Filters incomplete ticket tasks for further processing.
Check due tasks
Shows ticket tasks whose due date has arrived or passed.
Read task assignment
Identifies the assigned agent and due date of a ticket task.
List tags
Lists available ticket tags with their label and colour.
List ticket types
Shows ticket types configured in the account, such as incident or request.
List assets
Lists managed assets with asset type, user, location, and department.
List locations
Shows locations and their hierarchy for assigning assets.
Superkind AI employees that work with Mojo Helpdesk
Every role brings its expertise and uses Mojo Helpdesk as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Mojo Helpdesk.
Yes. Superkind connects Mojo Helpdesk through a managed connector. Once connected, your team can put the AI employee to work in Mojo Helpdesk from Microsoft Teams or Outlook. It only reads the agreed queues and takes the actions allowed by the permissions of its API key and agent role.
An authorised agent creates an API key in their Mojo Helpdesk profile. The key inherits the permissions and queue access of that agent. We store it securely, test the connection, and agree the allowed tasks with you. A read-only key can be used for reporting, while changes require a key with write access.
It can search and summarise tickets, prepare replies or internal notes, check priorities and queues, analyse ticket tasks, and look up users, groups, tags, and assets. With approval, it can create or change tickets, send replies, upload files, assign cases, and adjust group access. You define the exact tasks with us.
No. With Zapier or Make, you define triggers, steps, and branches and maintain them whenever something changes. With the AI employee, you describe the outcome in plain English. Superkind picks the right Mojo Helpdesk actions itself, combines Teams, Outlook, or HubSpot when needed, and asks when information or approval is missing.
Only with your approval. Superkind can read ticket conversations, summarise requests, and prepare reply drafts on its own. Actually sending a public reply, changing a status, priority, or assignment, and every change to access rights waits for a yes from a responsible person in Teams. Your team decides which Mojo Helpdesk actions are sensitive.
Superkind is hosted in the EU and we sign a GDPR data processing agreement. The AI employee uses minimal permissions and can be limited to selected Mojo Helpdesk queues. Your data is not used for training. Actions and approvals are logged so you can always trace who read or changed specific ticket data.
Mojo Helpdesk has publicly listed plans starting at about 14 US dollars per user each month, with higher tiers reaching about 34 US dollars. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup time and ongoing maintenance. Superkind is priced per use case, a fraction of a full-time hire.