MSG91 AI employee
A Superkind AI employee that connects to MSG91, summarises calls, checks missed calls, and updates contacts for you. Message it in Teams or Outlook, it does the work in MSG91 and reports back with the result. Sensitive actions such as callbacks or changes to contact data wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a MSG91 AI employee?
A MSG91 AI employee is an AI that connects to your MSG91 account and completes work in it. It retrieves Voice Logs and call recordings, summarises conversations, maintains Segmento contacts, and prepares callbacks. Superkind builds this AI employee with your company knowledge and delivers the finished result to wherever your team works.
Unlike workflow builders such as Zapier or Make, there is nothing to configure. No triggers, no zaps, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right MSG91 actions, chains them with your other systems, and asks for your approval before sensitive steps.
MSG91 is a customer communications platform with Voice, SMS, WhatsApp, email, campaigns, Segmento contacts, and the Hello contact centre.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right MSG91 actions and chains them together.
Superkind works in MSG91
Checks Voice Logs, reads recordings, maintains Segmento contacts. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in MSG91?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today’s MSG91 calls with customer concerns, decisions, and open next steps for me.”
you, to @Superkind“Create HubSpot callbacks for these three missed MSG91 calls and assign them to sales.”
you, to @Superkind“Update the HubSpot contact with the phone number and the outcome of the latest MSG91 conversation.”
you, to @Superkind“Let me know here as soon as an MSG91 call is missed, with contact, number, and responsible team.”
you, to @SuperkindHow does Superkind work with MSG91?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
MSG91 is connected securely to your account. Add Teams and the systems where contacts or tasks live. Superkind sets up the connections and gets to work.
@Superkind check the missed MSG91 calls from today, match the contacts with HubSpot, and prepare the necessary callbacks.
On it. I am checking the MSG91 Voice Logs, matching the contacts, and preparing the callbacks.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise MSG91 calls or create callbacks from missed calls. Superkind picks the required MSG91 actions.
- 3 missed calls checked
- 2 Segmento contacts found
- 1 callback awaits approval
Hello ticket createdWaiting for your approvalStart the callback now?3Superkind operates, you approve
Superkind checks MSG91, completes the work, and writes the result back in Teams. An outbound call or sensitive change waits for your approval. Every step is logged.
What can Superkind do in MSG91?
Ask in plain English from Teams or Outlook. Superkind picks the right MSG91 actions, completes the work, and reports back. No workflows to build.
Get Voice Logs
Retrieves MSG91 Voice Logs with number, direction, status, and timestamp.
Check call details
Reads duration, status, and involved numbers for an MSG91 call.
Get call recording
Opens the available recording for a completed MSG91 call.
Get Voice file
Retrieves a Voice file stored in MSG91 for further processing.
Start call
Starts an MSG91 click to call or two way call.
Run IVR flow
Runs an MSG91 IVR flow for a selected phone number.
Search contacts
Finds Segmento contacts by name, phone number, or stored fields.
Get phonebook fields
Reads the available MSG91 phonebook fields for accurate matching.
Create contact
Creates a Segmento contact with a phone number and agreed fields.
Update contact
Changes the phone number or fields of an existing Segmento contact.
Delete contact
Permanently removes a Segmento contact from MSG91.
Check campaigns
Lists MSG91 campaigns with channel, segment, and current status.
Launch campaign
Launches an MSG91 campaign for an approved segment.
Get campaign status
Reads delivery and status for an active MSG91 campaign.
Compare campaign results
Compares deliveries and responses across several MSG91 campaigns.
Get SMS Logs
Retrieves MSG91 SMS Logs with recipient, status, and timestamp.
Get WhatsApp Logs
Reads MSG91 WhatsApp Logs with template, recipient, and delivery status.
Get email logs
Retrieves MSG91 email logs with recipient, subject, and delivery status.
Send message
Sends an approved SMS, WhatsApp message, or email through MSG91.
Get Voice Analytics
Reads MSG91 Voice Analytics for volume, answers, and call status.
Get SMS Analytics
Reads MSG91 SMS Analytics for sends, deliveries, and errors.
Get WhatsApp Analytics
Reads MSG91 WhatsApp Analytics for sends and deliveries.
Get email analytics
Reads MSG91 email analytics for sends, deliveries, and responses.
Get OTP Logs
Retrieves MSG91 OTP Logs with channel, status, and timestamp.
Get Hello tickets
Lists MSG91 Hello tickets with inbox, contact, and status.
Get templates
Lists MSG91 templates for SMS, WhatsApp, email, or Voice.
Superkind uses MSG91 together with your other systems
Ask for outcomes that span tools. The AI employee pulls communication data from MSG91, matches it with contacts and tasks in your stack, and delivers one finished result.
Superkind AI employees that work with MSG91
Every role brings its expertise and uses MSG91 as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for MSG91.
Yes. Superkind connects the AI employee to your MSG91 account through a managed connector. Your team can then assign tasks from Microsoft Teams or Outlook. The AI employee reads Voice Logs, call recordings, and Segmento contacts, completes agreed actions, and reports back with the result. It receives only the permissions it genuinely needs.
An MSG91 admin provides the Authkey and confirms the required areas and permissions. Together, we define which numbers, channels, campaigns, and Segmento contacts the AI employee may use. Superkind configures the connector during onboarding and tests the agreed tasks with you. Your team can then simply write in Teams or Outlook.
It can retrieve Voice Logs and call recordings, summarise conversations, detect missed calls, and prepare callbacks. It can also maintain Segmento contacts, check campaigns, analyse message logs, and summarise MSG91 Analytics. The actions it actually takes depend on your use case and the permissions your team has approved.
No. With Zapier or Make, you build triggers, filters, and individual steps yourself and maintain them when something changes. With the AI employee, you describe the outcome you need in plain English. Superkind picks the right MSG91 actions, connects them with Teams, Outlook, or HubSpot when needed, and asks when information or approval is missing.
Only with your approval. Superkind can detect missed MSG91 calls, find the matching Segmento or HubSpot contact, and prepare a callback. Before the outbound call starts through MSG91, the AI employee waits for a responsible person to approve it in Teams. Your team defines which other MSG91 actions are sensitive and also require approval.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only the minimum MSG91 permissions required for the agreed use case. Your communications data is not used to train models. Access and completed actions are logged so your team can trace every step.
MSG91 Hello publicly lists its Basic plan at about 40 US dollars and its Premium plan at about 80 US dollars per month. Communication channels may also carry usage based charges. Zapier starts at about 20 euros per month and Make at about 10 euros, both plus setup time and maintenance. Superkind is priced per use case, a fraction of a full-time hire.