PagerDuty AI employee
A Superkind AI employee that checks incidents and alerts, explains causes, finds on calls, and prepares status updates inside PagerDuty. Message it in Teams or Outlook, it works in PagerDuty and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a PagerDuty AI employee?
A PagerDuty AI employee connects to your PagerDuty account and completes work in it. It checks incidents and alerts, retrieves on calls, sends responder requests, and creates status page posts. Superkind builds it with your company knowledge, services, and escalation rules, then delivers the finished result wherever your team works.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, Superkind picks the right PagerDuty actions, chains them with Teams, Jira, or GitHub, and asks for your approval before sensitive steps.
PagerDuty is a platform for incident management, on call operations, escalations, status pages, and operational response.
You ask in Teams
Describe the incident or alert you want checked in plain English.
Superkind picks the actions
Selects the right PagerDuty actions and connects them with your systems.
Superkind works in PagerDuty
Checks incidents, finds on calls, and prepares status updates using your real data.
Superkind reports back
Delivers the result in Teams or Outlook and waits for approval on sensitive steps.
What can you ask Superkind to do in PagerDuty?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Check the latest deployment in PagerDuty and every alert triggered afterward for the checkout service.”
you, to @Superkind“Explain the likely cause of this error using the incident, its alerts, and the existing notes.”
you, to @Superkind“Create a Jira ticket for this PagerDuty incident with its summary, priority, and affected service link.”
you, to @Superkind“Let me know here as soon as a new P1 incident appears, with service, on call, and initial cause.”
you, to @SuperkindHow does Superkind work with PagerDuty?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect PagerDuty to Superkind and add Teams plus your other systems. Superkind receives only the PagerDuty permissions needed for the agreed use case. Your team can then start tasks directly in Teams.
@Superkind please check the checkout incident in PagerDuty, explain the cause, and create a follow up incident for the API team.
On it. I am checking the PagerDuty incident and preparing the follow up incident for the API team.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Name the PagerDuty incident, service, or time range it should check. Superkind understands the goal and picks the right actions. Follow up questions arrive directly in Teams.
- Incident P123 checked
- 3 alerts show timeouts
- On call: API team
Incident P124 createdWaiting for your approvalSend responder request now?3Superkind operates, you approve
Superkind reads the data in PagerDuty and completes the agreed work. The result returns to Teams with specific incidents, alerts, and on calls. Sensitive PagerDuty actions wait there for your approval. Every step is logged.
What can Superkind do in PagerDuty?
Ask in plain English from Teams or Outlook. Superkind picks the right PagerDuty actions, completes the work, and reports back. No workflows to build.
List incidents
Lists PagerDuty incidents by status, service, team, urgency, or time range.
Get incident
Retrieves an incident with alerts, notes, assignments, and escalation status.
Create incident
Creates a PagerDuty incident for a service with title, urgency, and description.
Acknowledge incident
Acknowledges a triggered incident on behalf of the responsible responder.
Resolve incident
Marks an acknowledged PagerDuty incident as resolved after successful remediation.
Inspect alerts
Compares an incident's alerts by severity, source, time, and event details.
List services
Shows technical and business services with status, team, and escalation policy.
Check service status
Retrieves the current status of a business service and its impact.
Get service details
Reads a service's integrations, support hours, escalation policy, and incident urgency.
Check escalation policy
Shows levels, targets, and escalation timeouts for a PagerDuty escalation policy.
Get on calls
Finds current on calls by team, schedule, escalation policy, and time range.
View schedule
Shows shifts, layers, and overrides for an on call schedule in the selected period.
Create override
Creates an override in a PagerDuty schedule for a defined period.
Find responder
Identifies the responsible responders from the service, team, and escalation policy.
Get status posts
Lists posts from a PagerDuty status page with status, time, and affected services.
Publish status post
Publishes a new post or update on a PagerDuty status page.
Get postmortem
Retrieves the postmortem for a status page post with causes and actions.
List templates
Lists status update templates with name, type, and last modification time.
Render template
Renders a status update template with data from a PagerDuty incident.
Send responder request
Sends a responder request for a PagerDuty incident to users or teams.
Check incident log
Reads the incident log with triggers, acknowledgements, assignments, and escalations.
Check priority
Reads an incident priority and compares it with severity and business impact.
Find similar incidents
Finds earlier incidents for the same service with similar alerts and failure patterns.
List teams
Lists PagerDuty teams with their users, services, and escalation policies.
Get user
Retrieves a PagerDuty user with role, contact methods, and notification rules.
Check audit records
Searches audit records by object, user, action, and time range.
Superkind AI employees that work with PagerDuty
Every role brings its expertise and uses PagerDuty as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for PagerDuty.
Yes. Superkind connects PagerDuty through a managed connector. Your team can then ask the AI employee from Teams or Outlook to check incidents, find on calls, and prepare status updates. You do not need a workflow builder or custom code. Access stays limited to the agreed PagerDuty tasks and permissions.
A PagerDuty admin authorises the managed connector and confirms the permissions needed for incidents, services, schedules, or status pages. Superkind sets up the connection with you and tests it against one clearly defined use case. Your team can then send tasks from Teams or Outlook without webhooks or custom API scripts.
The AI employee can retrieve incidents and alerts, check service status and escalation policies, find on calls and schedules, render status update templates, and read postmortems. With approval, it can also create or resolve incidents, send responder requests, and publish status page posts. You define the exact tasks during onboarding.
No. With Zapier or Make, you define triggers, conditions, and individual steps, then maintain that logic. With the AI employee, you describe the desired outcome in plain English. Superkind picks the right PagerDuty actions, connects them to Jira, GitHub, or Linear when needed, and asks follow up questions when details are missing.
Only with your approval. Reading and summarising incidents, alerts, services, and on calls can run autonomously. If Superkind should resolve an incident, create a schedule override, send a responder request, or publish a status page post, the action waits for a responsible person to approve it directly in Teams.
Superkind is hosted in the EU and we sign a GDPR data processing agreement. The AI employee receives only the minimum PagerDuty permissions needed for the agreed use case. Your data is not used for training. Access and actions are logged so your team can trace which incident, service, or schedule was read or changed.
PagerDuty offers a free tier. Paid incident management plans start at about 20 euros per user per month, while Business starts at about 40 euros per user per month. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.