Re:amaze AI employee
A Superkind AI employee that summarises tickets, drafts replies, assigns conversations, and checks contact data in Re:amaze. Message it in Teams or Outlook, it does the work in Re:amaze and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Re:amaze AI employee?
A Re:amaze AI employee connects to your Re:amaze account and completes work in it. It summarises conversations, drafts messages, assigns tickets, and maintains contacts. Superkind builds it with your company knowledge, service rules, and response standards.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Re:amaze actions, chains them with your other systems, and asks for your approval before sensitive changes.
Re:amaze is a customer service platform for shared inboxes, live chat, social channels, contacts, conversations, and knowledge base articles.
You ask in Teams
Describe what you need for a ticket in plain English.
Superkind picks the actions
Selects the right Re:amaze actions and chains them together.
Superkind works in Re:amaze
Reads conversations, drafts messages, and prepares assignments.
Superkind reports back
Delivers the summary or draft to Teams or Outlook.
What can you ask Superkind to do in Re:amaze?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today’s open Re:amaze tickets for me and group them by topic and urgency.”
you, to @Superkind“Draft a friendly reply to the Re:amaze ticket about the delayed delivery using our returns policy.”
you, to @Superkind“Assign the Re:amaze ticket about the account lockout to IT support and add the existing customer context.”
you, to @Superkind“Let me know here as soon as an urgent Re:amaze ticket waits over two hours without a reply.”
you, to @SuperkindHow does Superkind work with Re:amaze?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect Re:amaze securely through the API and grant only the required permissions. Teams becomes the place for your requests and approvals. Superkind tests the connection and is ready to start today.
@Superkind summarise the urgent Re:amaze tickets, draft a reply for #1842, and assign it to Anna.
On it. I am checking the urgent conversations and preparing the reply and assignment.
2Tell Superkind what you need
Message Superkind in Teams like a colleague. Ask for a summary of open Re:amaze conversations or a reply draft. Plain English is enough because Superkind knows your rules and customer context.
- 4 urgent conversations found
- Reply for #1842 drafted
- Assignment to Anna prepared
Draft for #1842Waiting for your approvalAssign ticket to Anna?3Superkind operates, you approve
Superkind reads the Re:amaze conversation, completes the task, and reports the result in Teams. A sent message, new assignment, or other sensitive change waits for your approval. Every step is logged.
What can Superkind do in Re:amaze?
Ask in plain English from Teams or Outlook. Superkind picks the right Re:amaze actions, runs the work, and reports back. No workflows to build.
Search conversations
Finds Re:amaze conversations by text, tags, status, channel, date range, or assignee.
Get conversation
Retrieves one conversation with subject, status, author, assignee, tags, and latest customer message.
Summarise tickets
Summarises the history and open points of selected Re:amaze conversations.
Create conversation
Creates a new conversation in a selected channel with subject, message, contact, and tags.
Update conversation
Changes the status, assignee, tags, or channel of an existing Re:amaze conversation.
List messages
Lists messages by conversation, channel, sender, origin, tag, or date range.
Get message
Reads the body, sender, recipients, and attachments of a Re:amaze message.
Draft reply
Creates a suitable reply draft from the conversation, company knowledge, and response templates.
Send reply
Publishes an approved message as a reply in the relevant Re:amaze conversation.
Add internal note
Adds an internal note visible only to staff in a Re:amaze conversation.
Search contacts
Finds Re:amaze contacts by name, email address, mobile number, or data field.
Get contact
Retrieves profile data, identities, and notes for one Re:amaze contact.
List identities
Shows a contact’s email addresses, phone numbers, and other identities.
Compare contact
Compares a Re:amaze contact with data from HubSpot or Outlook without saving changes.
Update contact
Creates or changes contact data and identities in the Re:amaze account.
List articles
Lists Re:amaze articles from the public or internal knowledge base.
Get article
Reads the title, body, status, and other fields of a Re:amaze article.
Find knowledge gaps
Compares frequent conversation topics with existing articles and identifies missing content.
Publish article
Creates or updates a Re:amaze article with a title, body, and defined visibility.
Analyse volume
Retrieves conversation volume for a period and selected Re:amaze channels.
Analyse response times
Shows Re:amaze response time by period and channel.
Analyse staff performance
Retrieves staff report data for selected Re:amaze team members and periods.
Analyse tags
Shows conversation volume by Re:amaze tags for the selected period.
Compare channels
Compares the volume and activity of Re:amaze channels during a period.
List channels
Lists the names, slugs, and types of all Re:amaze channels for a brand.
Get satisfaction ratings
Retrieves customer satisfaction ratings with score, comment, and associated conversation.
Check status incidents
Lists Re:amaze status page incidents and their affected systems.
Superkind AI employees that work with Re:amaze
Every role brings its expertise and uses Re:amaze as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Re:amaze.
Yes. Superkind connects Re:amaze through its official API as a managed integration. Your team can then put the AI employee to work in Re:amaze from Microsoft Teams or Outlook. It reads conversations, messages, contacts, and articles and only uses the functions you approve for the agreed service process.
A Re:amaze admin generates a personal API token in the developer settings. We connect it securely to the relevant brand and review the required permissions together. You then test typical tasks directly in Teams. Superkind sets up the connection with you during onboarding, so you do not need to build webhooks or custom integration logic.
It can search and summarise conversations, draft replies, prepare messages and internal notes, check contacts, analyse articles, and compile reports on volume or response times. After approval, it can also assign conversations, send replies, or update contact data. You decide with Superkind which Re:amaze actions are available in daily work.
No. With Zapier or Make, you define triggers, filters, and individual steps and keep them updated. With the AI employee, you simply describe the desired outcome in Teams or Outlook. Superkind picks the right Re:amaze actions, connects other systems when needed, and asks when information is missing or a decision is required.
Only with your approval. Superkind can read conversations, summarise them, and prepare reply drafts. Before a message reaches a customer, an assignee changes, or a contact is overwritten, the specific action appears in Teams for review. Only an authorised team member can approve it. Your team decides which other Re:amaze actions are sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only the minimum required Re:amaze permissions. Your conversations, messages, and contacts are not used to train models. Access and actions are logged so your team can always trace what was read, prepared, or changed after approval.
Re:amaze Basic starts at about 29 US dollars per user per month, Pro at about 49, and Plus at about 69. The Starter plan costs about 59 US dollars per month. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.