Refiner AI employee
A Superkind AI employee that creates surveys, analyses responses, produces NPS reports, and prepares results for your CRM inside Refiner. Message it in Teams or Outlook, it works in Refiner and reports back with the result. Sensitive actions such as publishing a survey or changing contact data wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Refiner AI employee?
A Refiner AI employee connects to your Refiner account and completes concrete tasks there. It creates surveys, analyses responses, checks NPS and CSAT, and prepares data for HubSpot or Salesforce. Superkind builds it with your company knowledge, audiences, and rules.
Unlike Zapier or Make, there is nothing to configure. You describe the desired outcome in plain English, the AI employee picks the right Refiner actions, chains them with your other systems, and asks for your approval before sensitive changes.
Refiner is a platform for in-app surveys, NPS, CSAT, user segments, and customer feedback analysis.
You ask in Teams
Describe the survey or analysis you need in plain English.
Superkind picks the actions
Selects the right Refiner actions and connects them with your CRM.
Superkind works in Refiner
Checks responses, reports, contacts, and segments using your real data.
Superkind reports back
Delivers the finished analysis to Teams or Outlook.
What can you ask Superkind to do in Refiner?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Analyse the responses to our latest NPS survey and summarise the most common reasons by customer segment.”
you, to @Superkind“Create a CSAT form in Refiner for users after their first support case and prepare it for publishing.”
you, to @Superkind“Transfer new detractors from the product survey to HubSpot with their score, comment, and response date.”
you, to @Superkind“Let me know here as soon as a new response with an NPS below seven arrives in Refiner.”
you, to @SuperkindHow does Superkind work with Refiner?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect Refiner securely to Superkind. Then we add Teams and the systems that hold your customer knowledge, such as HubSpot or Salesforce. Superkind checks the permissions and gets to work.
@Superkind analyse the new responses to our NPS survey in Refiner and prepare the detractors for HubSpot.
On it. I am checking the Refiner responses and preparing the detractors for HubSpot.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to prepare a Refiner survey or analyse responses by segment, for example. Plain English is enough.
- 12 new responses analysed
- 3 detractors in segment
- HubSpot import prepared
NPS response listWaiting for your approvalUpdate detractors in HubSpot?3Superkind operates, you approve
Superkind works in Refiner and reports the result back in Teams. Reading and analysis run independently. Publishing and changes to contact data wait for your approval.
What can Superkind do in Refiner?
Ask in plain English from Teams or Outlook. Superkind picks the right Refiner actions, runs the work, and reports back. No workflows to build.
List surveys
Lists Refiner surveys by state, name, or folder.
Get survey configuration
Reads questions, answer options, logic jumps, and the audience of a Refiner survey.
Create form
Creates a Refiner form with the agreed questions and answer types.
Duplicate survey
Duplicates an existing Refiner survey as the basis for a new campaign.
Publish survey
Publishes a prepared Refiner survey for the defined target audience.
Get responses
Gets complete or partial Refiner responses with their survey and contact.
Filter responses
Filters Refiner responses by survey, segment, date range, or state.
Check partial responses
Shows partially completed and dismissed survey views alongside complete responses.
Store response
Stores historical survey data as a response for a Refiner contact.
Tag response
Adds selected tags to a Refiner response for analysis and routing.
Analyse NPS
Calculates NPS and response distribution for surveys, segments, or date ranges.
Analyse CSAT
Calculates the CSAT score and its distribution from matching Refiner questions.
Compare ratings
Compares average ratings between segments, surveys, or date ranges.
Create response distribution
Creates the distribution of selected response values for a Refiner question.
Count response rate
Counts survey views and responses for the selected date range.
List contacts
Lists Refiner contacts by survey, segment, name, or email address.
Get contact profile
Reads the traits, survey activity, and responses of a Refiner contact.
Check contact traits
Checks traits such as plan, language, or signup date for a Refiner contact.
Update contact
Updates selected traits of a Refiner contact for segmentation and personalisation.
List segments
Lists manual and data-driven Refiner segments with their names and identifiers.
Find segment members
Finds Refiner contacts that currently belong to a selected segment.
Compare segment responses
Compares NPS, CSAT, or ratings across selected Refiner segments.
Check target audience
Checks which Refiner contacts meet the conditions of a survey audience.
Analyse tracked events
Analyses captured user events for survey triggers and segments.
Check integrations
Checks which Refiner integrations are active for CRM, notifications, and data exports.
Check webhook delivery
Checks the delivery of new Refiner responses to connected systems.
Superkind uses Refiner together with your other systems
Ask for outcomes that span tools. The AI employee analyses Refiner responses, matches contacts with your CRM, and delivers a finished result.
Superkind AI employees that work with Refiner
Every role brings its expertise and uses Refiner as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Refiner.
Yes. Superkind connects to your Refiner account through a managed connector. Your team can then put the AI employee to work in Refiner from Teams or Outlook. It reads surveys, responses, contacts, segments, and reports with the agreed permissions. You need neither custom code nor an additional workflow builder for these tasks.
An admin provides a Refiner API key and grants access only to the required areas. We check the connection with you and test it on a selected survey. Refiner is then available to the AI employee in Teams and Outlook. Setup also covers rules for audiences, data fields, logging, and required approvals.
It can read Refiner surveys and their configuration, filter responses by date range or segment, analyse NPS and CSAT, check contacts, and prepare results for HubSpot, Salesforce, or Google Sheets. It can also create forms, tag responses, and summarise reports. You define which actions it runs independently during onboarding.
No. With Zapier or Make, you build triggers, filters, and individual steps and maintain them when something changes. With Superkind, you describe the desired outcome in plain English. The AI employee selects the right Refiner actions itself, combines them with your CRM when needed, and asks if information or rules are missing.
Only with your approval. Reading, filtering, and summarising Refiner responses can run independently. Before Superkind publishes a survey, imports response data, sets tags, or changes contact traits, the AI employee waits for a yes from a responsible person in Teams. Your team decides which Refiner actions are sensitive and who may approve them.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only the minimum Refiner permissions it needs. Your surveys, responses, and contact data are not used to train models. Access and completed actions are logged so your team can trace every step and adjust permissions precisely.
Refiner offers paid plans whose price increases with features and monthly active users. They typically sit in the low hundreds of euros per month. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.