ServiceNow AI employee
A Superkind AI employee that summarises tickets, drafts replies, assigns incidents, and maintains records inside ServiceNow. You message it in Teams or Outlook, it works in ServiceNow and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a ServiceNow AI employee?
A ServiceNow AI employee connects to your ServiceNow account and completes the agreed tasks there. It summarises incidents, drafts replies, checks requests, and updates records. Superkind builds it with your company knowledge, ownership rules, and service processes so that its results fit your organisation.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right ServiceNow actions, chains them with your other systems, and asks for your approval before sensitive steps.
ServiceNow is a cloud platform for digital workflows across IT service management, customer service, human resources, and enterprise operations.
You ask in Teams
Describe the result you need in plain English.
Superkind picks the actions
Selects the right ServiceNow actions and connects them with your systems.
Superkind works in ServiceNow
Reads incidents, creates drafts, and updates approved records.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in ServiceNow?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise the open ServiceNow tickets from the weekend by cause, priority, and assigned team.”
you, to @Superkind“Draft a reply for incident INC0042719 using the latest work notes and our matching knowledge article.”
you, to @Superkind“Assign this ServiceNow ticket to the network team and add the customer message as a work note.”
you, to @Superkind“Let me know here as soon as an urgent ServiceNow incident arrives without an assignment group.”
you, to @SuperkindHow does Superkind work with ServiceNow?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect ServiceNow with the minimum permissions required. We also connect Teams and the systems your team already uses. Superkind checks the connection and can then access approved ServiceNow tables from Teams.
@Superkind summarise today’s urgent ServiceNow incidents and prepare assignments to the right groups.
On it. I am checking the urgent incidents and preparing the assignments.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise ServiceNow incidents or prepare a response. Superkind understands the outcome and picks the required actions in ServiceNow.
- 3 incidents open today
- INC0042719 affects payment portal
- Network group selected
Incident assignments preparedWaiting for your approvalReassign incidents now?3Superkind operates, you approve
Superkind reads the required ServiceNow records and reports the result in Teams. Changes to incidents, requests, or users wait for your approval. Superkind then completes the step in ServiceNow and logs it.
What can Superkind do in ServiceNow?
Ask in plain English from Teams or Outlook. Superkind picks the right ServiceNow actions, runs the work, and reports back. No workflows to build.
Search incidents
Finds incidents by number, state, priority, category, or assignment group.
Summarise incident
Summarises the description, comments, work notes, and resolution history of an incident.
Create incident
Creates an incident with caller, short description, priority, and assignment group.
Assign incident
Changes the assigned to and assignment group fields of an existing incident.
Draft reply
Drafts a caller response from the incident, work notes, and relevant knowledge articles.
List requests
Lists requested items with requester, stage, due date, and approval status.
Review request
Checks the requested items, catalog tasks, and open approvals of a request.
Summarise catalog task
Summarises the description, assignment group, and work notes of a catalog task.
Update request
Updates the stage, assignment group, or work notes of a requested item.
Search changes
Finds change requests by state, risk, assignment group, or planned window.
Review change
Checks the risk, impact, implementation plan, backout plan, and test plan of a change request.
Read change calendar
Lists planned change requests for a window with conflicts and blackout schedules.
Update change
Changes the state, planned start date, or assignment group of a change request.
Search knowledge
Finds published knowledge articles by query, knowledge base, and category.
Summarise article
Summarises the content, validity, and audience of a knowledge article in plain language.
Create article draft
Prepares a draft from resolved incidents with a short description and article body.
Publish article
Publishes an approved knowledge article to its intended knowledge base.
Search users
Finds users by name, email, department, or active status in sys_user.
List groups
Lists user groups with their manager, members, and assigned roles.
Check group membership
Checks a user’s sys_user_grmember records for a specific user group.
Deactivate user
Sets the active status of a ServiceNow user to false.
Get records
Reads records from an approved ServiceNow table with a filter and field selection.
List attachments
Lists the sys_attachment records belonging to an incident, request, or other record.
Download attachment
Downloads the content of a selected sys_attachment record for further processing.
Check SLA status
Checks the task SLA, stage, business elapsed time, and breach time of a task.
Read audit history
Reads logged field changes for a record from the ServiceNow audit history.
Superkind AI employees that work with ServiceNow
Every role brings its expertise and uses ServiceNow as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for ServiceNow.
Yes. Superkind connects the AI employee to your ServiceNow instance through a managed connector. It can then read approved tables and perform agreed actions. Your team assigns work from Teams or Outlook. Access remains limited to the tasks and records that you define together with us.
A ServiceNow admin creates an integration account with the minimum required roles and connects it to Superkind during onboarding. Together, we check the instance, tables, and permitted actions. Your team then tests typical tasks in Teams. Credentials are handled securely, and you can change or revoke permissions in ServiceNow at any time.
It can read incidents, requests, change requests, knowledge articles, users, and other approved records. It summarises cases, drafts replies, checks SLAs, and prepares updates. With approval, it can create or assign incidents, update requests, and publish articles. You decide which ServiceNow tables are available.
No. You describe the result you need in Teams or Outlook. Superkind picks the right ServiceNow actions itself and connects them with other systems when needed. There are no triggers or flow diagrams for your team to maintain. You can also express standing instructions in plain English.
Only with your approval. The AI employee can read, search, summarise, and prepare drafts autonomously. Changes to production ServiceNow data, such as closing incidents, changing assignments, or deactivating users, wait for a yes from a responsible person in Teams. Your team decides which additional actions are sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The integration account receives only the minimum ServiceNow permissions required. Your data is not used for training. Access and completed actions are logged so that changes remain traceable and permissions can be reviewed precisely.
ServiceNow usually sells its paid tiers through individual quotes. Depending on the product and scope, common market prices sit in the low hundreds of euros per user each month. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.