Sinch AI employee
A Superkind AI employee that summarises calls, prepares callbacks, checks messages, and keeps contacts current inside Sinch. Message it in Teams or Outlook, it works in Sinch and reports back with the result. Sensitive actions such as outbound calls or number changes wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Sinch AI employee?
A Sinch AI employee is an AI that connects to your Sinch account and completes work in it. It summarises calls, identifies missed conversations, prepares callbacks, and reconciles contacts. Superkind builds this AI employee with your company knowledge, responsibilities, and rules.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome, the AI employee picks the right Sinch actions, chains them with HubSpot, Teams, or Outlook, and asks for your approval before sensitive steps.
Sinch is a cloud platform for business voice, SMS, messaging, verification, and phone number management.
You ask in Teams
Describe what you need about calls or callbacks in plain English.
Superkind picks the actions
Selects the right Sinch actions and chains them with your systems.
Superkind works in Sinch
Checks calls, delivery reports, numbers, and contacts in your real data.
Superkind reports back
Delivers summaries and prepared callbacks in Teams or Outlook.
What can you ask Superkind to do in Sinch?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise all missed Sinch calls from today and rank the most important callback first.”
you, to @Superkind“Create callbacks for these three missed Sinch calls and send me the appointments in Teams.”
you, to @Superkind“Update the contact from the latest Sinch call in HubSpot with their number, reason, and callback request.”
you, to @Superkind“Let me know here as soon as a Sinch call is missed, including the contact, time, and responsible team.”
you, to @SuperkindHow does Superkind work with Sinch?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect Sinch with the required permissions. Then we add Teams, Outlook, and your CRM. Superkind only uses the agreed areas. Your team keeps working in Teams.
@Superkind please check missed Sinch calls since 8 AM and prepare the most urgent callback.
On it. I am checking the missed Sinch calls and preparing the most urgent callback.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise Sinch calls or prepare callbacks. Superkind understands plain English. It resolves missing details directly in Teams.
- 3 Sinch calls missed
- Callback for Weber prepared
- Sinch contact reconciled
Weber callbackWaiting for your approvalStart callback now?3Superkind operates, you approve
Superkind checks Sinch and reports the result in Teams. Outbound calls, messages, and number changes wait for your approval. Every Sinch step is logged.
What can Superkind do in Sinch?
Ask in plain English from Teams or Outlook. Superkind picks the right Sinch actions, runs the work, and reports back. No workflows to build.
List calls
Lists Sinch Calls by time range, direction, result, and phone number.
Get call details
Gets the Call ID, endpoints, duration, result, and reason for a Sinch Call.
Get call recording
Retrieves the available Recording file for a Sinch Call for analysis.
Find missed calls
Finds Sinch Calls that did not connect and identifies time, number, and reason.
Start callback
Starts a Sinch Callout to the approved number with the specified Caller ID.
List conference participants
Shows the Call IDs of all participants in a Sinch Conference Room.
Get conference status
Checks a Sinch Conference Room and the state of its connected Calls.
Check participant status
Determines whether a Sinch Conference participant is active, on hold, or muted.
Remove conference participant
Removes a selected Call from a Sinch Conference Room by its Call ID.
Search available numbers
Searches Sinch Available Numbers by region, type, capabilities, and digit pattern.
List active numbers
Lists Sinch Active Numbers with region, type, and enabled capabilities.
Configure phone number
Updates the SMS or Voice configuration of an active Sinch phone number.
Release phone number
Releases an active Sinch phone number from the project.
List inbound SMS
Lists Sinch Inbounds with sender, recipient, content, and received time.
Get SMS batch
Gets a Sinch SMS Batch with recipients, message body, and sending status.
Get delivery report
Retrieves the Delivery Report for a Sinch SMS Batch or individual recipient.
Send SMS message
Sends an approved message through a Sinch SMS Batch to selected recipients.
Schedule SMS batch
Schedules a Sinch SMS Batch for an approved time and specified Group.
Get contact
Gets a Sinch Conversation Contact with Channel Identities and metadata.
List contacts
Lists the Sinch Conversation Contacts in a project with their Channel Identities.
Reconcile contacts
Compares Sinch Conversation Contacts with HubSpot using numbers and Channel Identities.
Update contact
Updates metadata and Channel Identities on a Sinch Conversation Contact.
Get verification result
Gets the status, method, and result of a Sinch Verification by its ID.
Check webhook events
Checks Sinch Webhook Events for inbound messages, delivery updates, and contact changes.
List Conversation apps
Lists Sinch Conversation Apps with connected Channels and Webhooks.
Analyse usage data
Summarises Sinch Call duration, SMS volume, and delivery status for a time range.
Superkind uses Sinch together with your other systems
Ask for outcomes across tools. The AI employee reconciles Sinch calls and contacts with your CRM, calendar, and knowledge base, then delivers one finished result.
Superkind AI employees that work with Sinch
Every role brings its expertise and uses Sinch as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Sinch.
Yes. Superkind connects Sinch through the required API credentials. Your AI employee can then read calls, messages, numbers, delivery reports, and contacts and run agreed actions. You direct it from Microsoft Teams or Outlook. It only receives access to the Sinch projects and functions required for your use case.
An admin provides the project ID and suitable Sinch credentials, then confirms the required permissions. We configure the managed connector with you, test the connection, and limit access to agreed areas. Sinch is then available to the AI employee. Your team keeps working in Teams or Outlook and does not need to maintain its own workflow.
It can analyse Sinch Calls and missed calls, prepare callbacks, check Conference participants, read numbers and delivery reports, monitor SMS Batches, and reconcile Conversation Contacts with HubSpot. The list above shows typical actions across Voice, Numbers, SMS, and Conversation. During onboarding, you decide with us which actions can run independently.
No. With Zapier or Make, you build triggers, conditions, and individual steps, then maintain them when something changes. With the AI employee, you simply describe the desired result in Teams or Outlook. Superkind picks the right Sinch actions, chains them with HubSpot or Google Calendar when needed, and asks when details or approval are missing.
Only with your approval. Superkind can detect missed Sinch Calls, identify the responsible contact, and fully prepare a callback or SMS. It only sends or starts it after a responsible person approves in Teams. The same applies to changes to active numbers and removing Conference participants. Your rules define which Sinch actions are sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives minimal permissions for the agreed Sinch projects and functions. Your data is not used for training. Access and actions are logged, so you can trace which Call data, messages, numbers, or contacts were read or changed.
Depending on the plan, Sinch Engage sits in the low three digit euro range per month, with product usage charges for numbers, minutes, or messages. Zapier starts at around 20 euros per month and Make at around 10 euros, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.