Superchat AI employee
A Superkind AI employee that summarises calls in Superchat, detects missed calls, prepares callbacks, and maintains contacts. Message it in Teams or Outlook, it works in Superchat and reports back with the result. Sensitive actions such as outgoing messages or callbacks wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Superchat AI employee?
A Superchat AI employee connects to your Superchat account and completes work there. It reads conversations, summarises calls, detects missed calls, and prepares callbacks. Superkind builds it with your company knowledge, service rules, and responsibilities so that every result fits your business.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Superchat actions and chains them with your other systems. Before sensitive actions such as sending a message, changing a contact, or starting a callback, it asks for your approval.
Superchat brings customer communication, conversations, contacts, messages, and telephony together in one shared inbox.
You ask in Teams
Describe which calls or conversations you want handled in plain English.
Superkind picks the actions
Selects the right Superchat actions and connects them with your CRM.
Superkind works in Superchat
Checks calls, reads conversations, and prepares callbacks using your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Superchat?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today’s Superchat calls and list each request, sentiment, and agreed next steps.”
you, to @Superkind“Create callbacks for every missed Superchat call today with the responsible person and time.”
you, to @Superkind“Update the HubSpot contact from this Superchat conversation with their phone number, request, and preferred callback time.”
you, to @Superkind“Let me know here as soon as a Superchat call is missed and prepare a callback immediately.”
you, to @SuperkindHow does Superkind work with Superchat?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
An admin connects Superchat with the required permissions. Teams is connected as the work channel too. Superkind checks the Superchat connection and provides results in Teams.
@Superkind please check today’s missed Superchat calls and create a callback for Anna Schneider.
On it. I’ll check the missed Superchat calls and prepare the callback.
2Tell Superkind what you need
Message Superkind in Teams like a colleague. Name the Superchat call, conversation, or contact and the result you need. Superkind understands the context from Superchat and asks for missing details in Teams.
- 4 missed Superchat calls checked
- Callback created for 10:30 AM
- Contact Anna Schneider found
Callback createdWaiting for your approvalStart callback now?3Superkind operates, you approve
Superkind reads the data in Superchat and completes the agreed work. The result appears in Teams with the specific Superchat records. Messages, contact changes, and callbacks wait there for your approval.
What can Superkind do in Superchat?
Ask in plain English from Teams or Outlook. Superkind picks the right Superchat actions, completes the work, and reports back. No workflows to build.
List contacts
Lists Superchat contacts with names, phone numbers, email addresses, and latest activity.
Search contact
Finds a Superchat contact by name, phone number, or email address.
Create contact
Creates a new Superchat contact with the approved contact details.
Update contact
Changes the phone number, email address, or other fields of a Superchat contact.
List conversations
Lists Superchat conversations by inbox, status, channel, or time range.
Get conversation
Reads the messages, contact, owner, and status of a Superchat conversation.
Summarise conversation
Summarises the request, history, and unresolved points of a Superchat conversation.
Assign conversation
Assigns a Superchat conversation to a person or team.
Close conversation
Closes a completed Superchat conversation with the appropriate status.
List messages
Lists incoming and outgoing Superchat messages with channel and delivery status.
Get message
Reads the content, sender, attachments, and time of a Superchat message.
Draft reply
Drafts a reply using the Superchat conversation and your company knowledge.
Send message
Sends an approved message to the contact in the Superchat conversation.
List calls
Lists Superchat calls by time range, direction, status, or responsible person.
Get call
Reads the participants, time, duration, and status of a Superchat call.
Summarise call
Summarises the content, request, and next steps of a Superchat call.
Check missed calls
Finds missed Superchat calls with contact, time, and responsible person.
Create callback
Creates an approved callback for the Superchat contact with time and owner.
List team members
Lists Superchat team members with their role and available responsibility.
List teams
Lists Superchat teams and their assigned inboxes.
List inboxes
Lists Superchat inboxes with channels, teams, and current status.
Find responsible owner
Finds the right person for a request from the Superchat team and inbox.
List channels
Lists the communication channels connected to Superchat and their status.
Analyse labels
Groups Superchat conversations by existing labels and time range.
Analyse response times
Calculates response times from Superchat conversations by team, channel, or period.
Create call report
Creates a report from Superchat calls with volume, duration, and missed calls.
Superkind uses Superchat together with your other systems
Ask for outcomes across several tools. The AI employee connects Superchat conversations and calls with contacts, appointments, and knowledge from your stack.
Superkind AI employees that work with Superchat
Every role brings its expertise and uses Superchat as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Superchat.
Yes. Superkind connects your Superchat account through a managed connector. Your AI employee can then read conversations, contacts, messages, and calls and complete the agreed tasks. Your team directs it from Teams or Outlook. It receives only the Superchat permissions that are genuinely required for your defined use case.
An admin connects your Superchat account with the minimum permissions required. Together, we select which inboxes, contacts, conversations, and calls the AI employee may use. Superkind tests the connection with you and sets up the agreed tasks. Your team then works as usual from Teams or Outlook.
It can summarise Superchat conversations and calls, detect missed calls, prepare callbacks, and match contacts with HubSpot. It can also draft messages, check inboxes, find responsible owners, and analyse response times. You decide which actions run independently and which ones require approval based on your process.
No. With Zapier or Make, you build triggers, steps, and fixed branches and maintain them whenever something changes. With the AI employee, you describe the outcome in plain English. Superkind picks the right actions itself, connects Superchat with HubSpot or Outlook when needed, and asks if details are missing.
Only with your approval. Superkind can read conversations, summarise calls, and prepare replies or callbacks without contacting anyone. Before a Superchat message is sent, a contact is changed, or a callback is started, the AI employee waits for confirmation from a responsible person in Teams. Your team decides which other actions are sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only minimal permissions for the selected Superchat data. Your content is not used for training. Access and completed actions are logged so that work on contacts, conversations, messages, and calls remains traceable for your team.
For comparison, paid Superchat plans are generally in the low three digit euro range per month, depending on features. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup and maintenance time. Superkind is priced per use case, a fraction of a full-time hire.