SupportBee AI employee
A Superkind AI employee that summarises tickets, drafts replies, adds labels, and assigns requests to the right agent or team in SupportBee. Message it in Teams or Outlook, it works in SupportBee and reports back with the result. Before it sends replies or changes tickets, it waits for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a SupportBee AI employee?
A SupportBee AI employee connects to your SupportBee account and completes concrete work there. It reads and creates tickets, drafts replies, adds comments and labels, and assigns requests to the right agents or teams. Superkind builds it with your company knowledge, so its replies fit your products, policies, and customers.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right SupportBee actions, chains them with your other systems, and asks for your approval before sensitive changes.
SupportBee is a shared inbox helpdesk for tickets, team assignments, internal comments, labels, snippets, and customer communication.
You ask in Teams
Describe what you need in SupportBee in plain English.
Superkind picks the actions
Selects the right SupportBee actions and chains them together.
Superkind works in SupportBee
Reads tickets, drafts replies, and routes requests. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in SupportBee?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise every open ticket labelled urgent and list the customer, waiting time, and responsible team.”
you, to @Superkind“Draft a friendly reply for ticket 1842 using our refund policy from SharePoint, but do not send it yet.”
you, to @Superkind“Assign every unanswered payment question from today’s inbox to the Billing Team in SupportBee.”
you, to @Superkind“Let me know here as soon as an urgent ticket remains unanswered for two hours, with its link and assigned agent.”
you, to @SuperkindHow does Superkind work with SupportBee?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect SupportBee securely with an API token. Add Teams and the systems where your knowledge lives, such as Outlook or SharePoint. Superkind configures access with the necessary permissions. The AI employee is then available in Teams.
@Superkind summarise the urgent SupportBee tickets and draft a reply for ticket 1842 using our refund policy.
On it. I am checking the urgent SupportBee tickets and preparing the reply draft.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open SupportBee tickets or draft a reply based on your policies. Superkind understands plain English and uses your company knowledge. If anything is unclear, it asks directly in Teams.
- 3 urgent tickets summarised
- Ticket #1842: payment error found
- SupportBee reply draft created
Ticket #1842 reply draftWaiting for your approvalSend reply to customer?3Superkind operates, you approve
Superkind opens SupportBee, takes the required actions, and reports the result in Teams. It completes read only tasks independently. Replies, assignments, and other sensitive changes wait for your approval. Every step is logged.
What can Superkind do in SupportBee?
Ask in plain English from Teams or Outlook. Superkind picks the right SupportBee actions, completes the work, and reports back. No workflows to build.
List tickets
Lists SupportBee tickets by status, label, agent, team, or time range.
Get ticket
Reads the subject, sender, content, status, and latest activity of a SupportBee ticket.
Create ticket
Creates a ticket with subject, requester, content, and attachments.
Search tickets
Finds tickets by text, requester email, label, assignment, or reply status.
Archive ticket
Moves an answered ticket from the active shared inbox into the archive.
Trash ticket
Moves a SupportBee ticket and its conversation history into the trash.
Mark ticket answered
Marks a ticket as answered in SupportBee and updates its status.
Get replies
Reads every reply on a ticket with replier, content, CC, BCC, and attachments.
Draft reply
Creates a suitable reply draft from the ticket history, snippets, and company knowledge.
Send reply
Sends a reply to the requester and includes CC, BCC, and attachments.
Get reply details
Reads a single reply using its ticket ID and reply ID.
Get comments
Reads internal ticket comments for context from the support team.
Add comment
Adds an internal comment with text and attachments to the ticket.
Add label
Adds an existing SupportBee label to a ticket for classification.
Remove label
Removes an existing label from a SupportBee ticket.
Get labels
Lists the custom labels in the SupportBee account with their colours.
Assign agent
Assigns a ticket to a SupportBee agent within the responsible team.
Assign team
Assigns a ticket to a SupportBee team and removes the agent assignment when required.
Remove agent assignment
Removes the assigned agent from a ticket while keeping its team assignment.
Remove team assignment
Removes the assigned team from a SupportBee ticket.
List users
Lists admins, agents, collaborators, and invited users in the SupportBee account.
Get customers
Reads customer details and the related ticket history from SupportBee.
List customer groups
Lists customer groups and their members for customer portal access.
Get audit trail
Shows the chronological action history of a ticket with actor and time.
Upload attachments
Uploads files for new tickets, replies, or internal comments in SupportBee.
Review spam tickets
Lists SupportBee tickets marked as spam for manual review.
Superkind AI employees that work with SupportBee
Every role brings its expertise and uses SupportBee as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for SupportBee.
Yes. Superkind connects SupportBee through its official API. Your team can then put the AI employee to work on tickets from Microsoft Teams or Outlook. It reads conversations, creates summaries, and uses approved actions. It only receives the SupportBee permissions that are genuinely required for the agreed use case.
An admin creates an API token in SupportBee and provides it through the secure connection. Together, we check which mailboxes, teams, and actions the AI employee needs. We then test reading, assigning, and replying with clearly limited access. Your team uses Superkind directly in Teams or Outlook afterwards, without maintaining custom connectors.
It can search and summarise tickets, read replies and internal comments, create reply drafts, add labels, and assign tickets to agents or teams. Attachments, requesters, audit trails, and reply status can also be included. You define which SupportBee actions run independently and which ones require approval based on your process.
No. You do not need to build triggers, zaps, or fixed chains of steps. You tell Superkind the outcome you need in plain English. The AI employee picks the right SupportBee actions and connects them with Teams, Outlook, or SharePoint when needed. If information is missing or a sensitive change is pending, it asks in the conversation.
Only with your approval. Superkind can prepare replies, summarise ticket histories, and suggest the right next steps. Before a reply is sent to a requester, a ticket is trashed, or a critical assignment is changed, the AI employee waits for an explicit yes in Teams. Your team decides which SupportBee actions count as sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only the minimum SupportBee permissions for its use case. Your tickets and customer data are not used for training. Access and completed actions are logged, so you can always trace what was read or changed.
SupportBee has publicly listed paid plans starting at roughly 20 euros per user each month, depending on billing and exchange rates. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup time and ongoing maintenance. Superkind is priced per use case, a fraction of a full time role.