tawk.to AI employee
A Superkind AI employee summarises chats and tickets in tawk.to, drafts replies, and assigns requests to the right team. Message it in Teams or Outlook, it works in tawk.to and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a tawk.to AI employee?
A tawk.to AI employee connects to your tawk.to account and completes tasks there. It summarises chats and tickets, prepares replies, checks contacts, and routes requests to the right team. Superkind builds it with your company knowledge and delivers finished results wherever your team works.
Unlike Zapier or Make, there is nothing to configure. No triggers, no workflows, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right tawk.to actions, chains them with your other systems, and asks for your approval before sensitive actions run.
tawk.to brings together live chat, ticketing, contacts, teamwork, and a knowledge base for digital customer service.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right tawk.to actions and chains them together.
Superkind works in tawk.to
Reads chats, checks tickets, and prepares replies. With your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in tawk.to?
Messages you would actually send. Copy one, add your specifics, and Superkind takes it from there.
“Summarise today's open tawk.to tickets by topic, priority, and responsible team.”
you, to @Superkind“Draft a friendly reply to the tawk.to ticket about delayed delivery and follow our returns policy.”
you, to @Superkind“Assign the tawk.to ticket about the failed login to technical support and set its priority to high.”
you, to @Superkind“Let me know here as soon as an urgent tawk.to ticket arrives, with subject, contact, and responsible department.”
you, to @SuperkindHow does Superkind work with tawk.to?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Connect tawk.to and the systems your team already uses. That includes Teams, Outlook, and other company systems. Superkind only receives the permissions it needs. The connection is then ready to use.
@Superkind summarise today's urgent tawk.to tickets and draft a reply for the login problem.
I am checking the urgent tickets in tawk.to and preparing the reply.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open tawk.to tickets or prepare a reply, for example. Superkind understands plain English. No fixed workflows are required.
- 7 urgent tickets checked
- 3 login problems grouped
- Reply for ticket 184 prepared
Reply for ticket 184Waiting for your approvalSend reply to contact?3Superkind operates, you approve
Superkind checks the data in tawk.to, completes the work, and reports back in Teams. Replies to contacts, status changes, and access changes wait for your approval. Every step is logged.
What can Superkind do in tawk.to?
Ask in plain English from Teams or Outlook. Superkind picks the right tawk.to actions, completes the work, and reports back. No workflows to build.
List properties
Lists the tawk.to properties in an account with their name and property ID.
Get property details
Shows the name, status, and settings of a tawk.to property.
Check widget status
Checks whether a property chat widget is online, away, or offline.
Summarise reports
Summarises chat volume, response times, and satisfaction scores for a property.
List chats
Lists chats for a tawk.to property by date range, status, or department.
Get chat transcript
Reads the messages, notes, and timestamps from a tawk.to chat.
Summarise chats
Summarises the request, conversation, and outcome of selected tawk.to chats.
Analyse chat tags
Groups tawk.to chats by tag and highlights common requests.
Search tickets
Finds tawk.to tickets by subject, status, priority, tag, or assignee.
Get ticket details
Shows the subject, messages, attachments, priority, and status of a ticket.
Summarise tickets
Summarises open tawk.to tickets by topic, urgency, and responsibility.
Draft reply
Creates a reply draft from the ticket history, knowledge articles, and your guidelines.
Assign ticket
Assigns a tawk.to ticket to an agent or department.
Send reply
Sends an approved reply to the contact on a tawk.to ticket.
Close ticket
Changes a resolved tawk.to ticket to closed status.
Search contacts
Finds tawk.to contacts by name, email address, or tag.
Get contact profile
Shows contact details, tags, notes, and recent conversations for a contact.
Summarise contact history
Summarises chats, tickets, and recurring requests for a tawk.to contact.
Delete contact
Removes a contact profile and its associated personal data from tawk.to.
Search articles
Finds tawk.to knowledge base articles by search term, category, or language.
Get article
Reads the title, content, status, and language of a knowledge article.
List categories
Lists the categories and assigned articles in a tawk.to knowledge base.
Publish article
Publishes an approved article in the tawk.to knowledge base.
List agents
Lists agents for a tawk.to property with their role and availability.
Invite agent
Invites a person to a tawk.to property as an agent.
List departments
Lists departments and their assigned agents in tawk.to.
Delete webhook
Removes a webhook from a tawk.to property.
Superkind AI employees that work with tawk.to
Every role brings its expertise and uses tawk.to as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for tawk.to.
Yes. Superkind connects your tawk.to account through a managed connector. Your team can then put the AI employee to work in tawk.to from Microsoft Teams or Outlook. It reads chats and tickets, prepares results, and only uses the permissions required for the tasks you agreed with us.
An admin authorises the connector for the selected tawk.to property and confirms the required permissions. We set up the connection together with you and test the agreed tasks using real examples. tawk.to is then available to the AI employee in Teams or Outlook, without your team having to maintain its own interfaces.
The AI employee can evaluate properties, chats, tickets, contacts, and knowledge articles. It summarises requests, drafts suitable replies, recognises urgent cases, and routes tickets to agents or departments. We define the exact actions it takes together with you. The list above shows typical tasks for customer service and internal support.
No. With Zapier or Make, you build triggers and individual steps and adapt them when something changes. With the AI employee, you describe the outcome you want in plain English. Superkind picks the right tawk.to actions itself, connects them to other systems when needed, and asks questions when information or approval is missing.
Only with your approval. Superkind can read chats, summarise tickets, and prepare replies without changing the contact. Before a message is sent, a ticket is closed, a contact is deleted, or an agent is invited, the action waits for a responsible person to approve it in Teams. Your team decides which steps count as sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The connector receives only the minimum permissions required for selected tawk.to properties. Your chats, tickets, and contacts are not used for training. Every completed action is logged so you can trace changes and approvals at any time.
tawk.to offers its basic product for free. Paid add-ons start at roughly 30 euros per month, while larger AI Assist plans sit in the low hundreds of euros per month. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.