Trustpilot AI employee
A Superkind AI employee that checks reviews, drafts replies, prepares invitations, and analyses review data inside Trustpilot. Message it in Teams or Outlook, it works in Trustpilot and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a Trustpilot AI employee?
A Trustpilot AI employee is an AI that connects to your Trustpilot account and completes work in it. It checks service reviews, prepares replies, manages review invitations, and analyses product reviews. Superkind builds this AI employee with your company knowledge, so replies fit your policies, products, and customers.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right Trustpilot actions, chains them with your other systems, and asks for your approval before anything sensitive runs.
Trustpilot is a platform for collecting, managing, and displaying service reviews and product reviews.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right Trustpilot actions and chains them together.
Superkind works in Trustpilot
Checks reviews, creates reply drafts, and prepares invitations.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in Trustpilot?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Create HubSpot contacts from these new Trustpilot reviews and add their rating, language, and order reference.”
you, to @Superkind“Check our Trustpilot follow-up pipeline and show every one star review unanswered since Monday.”
you, to @Superkind“Prepare personal follow-ups for these three critical Trustpilot reviews using the relevant customer context.”
you, to @Superkind“Let me know here as soon as a new Trustpilot review arrives, then create the contact as a HubSpot lead.”
you, to @SuperkindHow does Superkind work with Trustpilot?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
Trustpilot connects securely to your account. Teams and the systems containing customer data connect alongside it. Together, you define which Business Units and permissions Superkind may use. The connection is then ready.
@Superkind please check every new one star review in Trustpilot and prepare suitable replies using the customer context.
On it. I am checking the new Trustpilot reviews and preparing suitable replies.
2Tell Superkind what you need
Message Superkind in Teams like a colleague. Ask for unanswered Trustpilot reviews, reply drafts, or a list of pending invitations. Superkind understands the outcome and picks the required actions. You do not need to build a workflow.
- 3 Trustpilot reviews unanswered
- Review replies ready
- Consumer follow-ups in HubSpot
Review #8472 replyWaiting for your approvalPublish three Trustpilot replies?3Superkind operates, you approve
Superkind completes the work in Trustpilot and reports the result in Teams. It can read and summarise reviews and invitation status independently. Replies, invitations, and deletions wait for your approval. Every step is logged.
What can Superkind do in Trustpilot?
Ask in plain English from Teams or Outlook. Superkind picks the right Trustpilot actions, runs the work, and reports back. No workflows to build.
Get reviews
Reads service reviews for a Business Unit with stars, text, language, and creation date.
Filter reviews
Filters service reviews by stars, language, date, location, tag, or reply status.
Open review
Gets one service review with consumer, order reference, and company reply.
Check consumer history
Shows a consumer's published reviews to provide the relevant customer context.
Report review
Reports a service review to Trustpilot with the selected reporting reason.
Draft reply
Creates a service review reply draft using tone, customer data, and company knowledge.
Publish reply
Publishes the approved company reply under the service review.
Update reply
Changes an existing company reply on the related service review.
Delete reply
Removes an existing company reply from the service review.
Find unanswered reviews
Finds service reviews without a company reply and prioritises them by stars and age.
List invitations
Lists review invitations with recipient, reference number, template, delivery time, and status.
Get templates
Shows available Trustpilot invitation templates with language and template ID.
Send service invitation
Sends a service review invitation to a consumer with reference number and selected template.
Send product invitation
Sends a product review invitation with consumer, reference number, and related products.
Create invitation link
Creates a unique link for a service review or product review.
Delete invitation data
Deletes stored invitation data for selected consumer email addresses.
Get product reviews
Reads product reviews by SKU, product URL, language, or publication state.
Open product review
Gets the content, stars, consumer, and company comment for a product review.
Get product summary
Shows review count, star distribution, and average for one or more SKUs.
Find product issues
Groups recurring criticism from product reviews by SKU and topic.
Check TrustScore
Gets the TrustScore, review count, and stars for a Business Unit.
Analyse star distribution
Compares the distribution from one to five stars across selected periods.
Calculate reply rate
Calculates the share of answered service reviews by date, location, or tag.
Compare locations
Compares TrustScore, review volume, and reply status across Trustpilot locations.
Find Business Units
Finds Business Units by domain and returns the required Business Unit ID.
Get profile details
Reads the name, domain, TrustScore, categories, and profile information for a Business Unit.
Superkind uses Trustpilot together with your other systems
Ask for outcomes that span tools. The AI employee connects Trustpilot reviews with customer context and delivers one finished result.
Superkind AI employees that work with Trustpilot
Every role brings its expertise and uses Trustpilot as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for Trustpilot.
Yes. Superkind connects to your Trustpilot for Business account through a managed connector. The AI employee can then process reviews, replies, invitations, Business Units, and product reviews. Your team assigns work directly from Teams or Outlook. It receives only the Trustpilot permissions required for your agreed tasks.
An admin authorises access to the Trustpilot for Business account and selects the required Business Units and permissions. We configure the connection with you and test it with a first task. Your team can then message Superkind in Teams without maintaining API keys, triggers, or custom automations.
It can retrieve service reviews and product reviews, filter by stars or reply status, create reply drafts, prepare invitations, and analyse review data. It also connects Trustpilot with HubSpot, Salesforce, or Google Sheets. Available actions depend on your Trustpilot plan, API access, and the permissions for the connected Business Unit.
No. With Zapier or Make, you define triggers, fields, and individual steps, then maintain them as things change. With the AI employee, you simply describe the desired outcome in Teams or Outlook. Superkind picks the right Trustpilot actions, connects other systems when needed, and asks when information or approval is required.
Only with your approval. Superkind can read and prioritise reviews and prepare reply drafts independently. Before a company reply is published, updated, or deleted, or a review invitation is sent to a consumer, the AI employee waits for a responsible person to approve it in Teams. Your team decides which Trustpilot actions are sensitive.
Superkind is hosted in the EU, and we sign a GDPR data processing agreement. The AI employee receives minimal permissions, ideally limited to the required Business Units and actions. Your Trustpilot data is not used for training. Access and completed actions are logged so your team can trace what was read or changed.
For Germany, Trustpilot lists Starter from about 119 euros, Plus from about 189 euros, and Premium from about 479 euros per month per domain with annual billing. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.