WATI AI employee
A Superkind AI employee that summarises calls, prepares callbacks, maintains contacts, and organises open conversations in WATI. Message it in Teams or Outlook, it works in WATI and reports back with the result. Sensitive actions such as customer messages or contact data changes wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a WATI AI employee?
A WATI AI employee is an AI that connects to your WATI account and completes work in it. It summarises conversations and WhatsApp calls, prepares callbacks, maintains contacts, and checks campaigns. Superkind builds this AI employee with your company knowledge, so it understands your customer service issues, responsibilities, and rules.
Unlike Zapier or Make, there is nothing to configure. You describe the outcome in plain English, the AI employee picks the right WATI actions and chains them with your other systems. It asks for your approval before customer messages, contact data changes, and other sensitive actions.
WATI is a WhatsApp customer communication platform with a Team Inbox, WhatsApp Business Calling, contacts, campaigns, and automations.
You ask in Teams
Describe what you need for your customer communication in plain English.
Superkind picks the actions
Selects the right WATI actions and chains them with your other systems.
Superkind works in WATI
Checks conversations, call logs, contacts, and campaigns in your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in WATI?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Summarise today’s WATI calls and list every open issue and agreed next step for me.”
you, to @Superkind“Create callbacks for every missed WATI call today and assign them to the customer service team.”
you, to @Superkind“Update the contact from this WATI chat in HubSpot with their issue, lead stage, and latest conversation.”
you, to @Superkind“Let me know here as soon as a WATI call is missed and prepare a callback for the right team.”
you, to @SuperkindHow does Superkind work with WATI?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
We connect WATI with an API token carrying the required permissions. Teams becomes the workplace for your team. Contacts from HubSpot or appointments from Outlook can feed into the work too. Superkind checks the connection and gets started.
@Superkind please check today’s missed WATI calls and prepare callbacks for the customer service team.
On it. I am checking the WATI call logs and preparing the callbacks.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise today’s WATI calls or prepare callbacks. Superkind understands the goal and picks the right WATI actions. You do not need to build a workflow.
- 3 missed WATI calls
- 2 callback notes prepared
- Customer waiting since 8:47 AM
Callback note createdWaiting for your approvalSend template message to customer?3Superkind operates, you approve
Superkind reads the relevant conversations, call logs, and contacts in WATI. The result comes straight back to Teams. Customer messages and contact data changes wait for your approval. Every step is logged.
What can Superkind do in WATI?
Ask in plain English from Teams or Outlook. Superkind picks the right WATI actions, completes the work, and reports back. No workflows to build.
Search conversations
Finds conversations in the Team Inbox by contact, chat status, team, operator, or tag.
Summarise chat history
Summarises messages and private notes from a WATI conversation with its open issues.
Show unread chats
Lists unread Team Inbox chats with contact, wait time, and responsible team.
Assign conversation
Assigns an open WATI conversation to an operator or team.
Update chat status
Sets a WATI conversation to open, pending, or closed.
Get call logs
Reads WATI call logs with timestamp, contact, direction, status, and duration.
Find missed calls
Filters unanswered WhatsApp calls by time range, business number, or responsible team.
Summarise call transcript
Summarises the transcript and summary of a recorded WhatsApp call in WATI.
Create callback note
Creates a private note with callback reason, time, and mentioned operator in the conversation.
Analyse call metrics
Compares call volume, missed calls, connection rate, and average call duration.
Find contact
Finds a WATI contact by name, phone number, Contact ID, or BSUID.
List contacts
Lists WATI contacts with tags, contact attributes, owner, and lead stage.
Read contact attributes
Reads custom contact attributes such as order number, plan, or campaign source.
Update CRM contact
Transfers the issue, lead stage, and latest conversation from WATI to the matching HubSpot contact.
Check contact segments
Shows which WATI segments contain a contact based on attributes and profile signals.
List campaigns
Lists WATI campaigns with target segment, message template, schedule, and status.
Get campaign status
Checks whether a WATI campaign is scheduled, active, completed, or failed.
Analyse delivery report
Summarises sent, delivered, read, replied, and failed campaign messages.
Send campaign
Sends an approved message template to the selected WATI segment.
List templates
Lists WATI message templates with language, category, and approval status.
Check template status
Checks the status of a WhatsApp message template and shows a possible rejection.
Read template variables
Shows the placeholders, header, body, footer, and buttons of a message template.
Create message template
Creates a WATI message template with language, category, body, and buttons.
Get media file
Downloads an image, document, or audio file using the WATI message ID.
List webhooks
Shows WATI webhooks with event type, destination URL, and enabled status.
Check message status
Uses WATI delivery events to check whether a message was sent, delivered, or read.
Superkind uses WATI together with your other systems
Ask for outcomes that span tools. The AI employee connects WATI conversations with contacts, appointments, and knowledge from your stack and delivers one finished result.
Superkind AI employees that work with WATI
Every role brings its expertise and uses WATI as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for WATI.
Yes. Superkind connects WATI through a managed connector. Your team can then put the AI employee to work in WATI from Microsoft Teams or Outlook. It reads conversations, call logs, contacts, campaigns, and templates only within the agreed scope. You do not need your own code or a workflow builder.
A WATI admin creates an API token and selects the required permissions, such as reading or writing contacts. We store the token securely in the connector and test access together with you. WATI is then available to the AI employee in Teams. Permissions can be limited to the agreed tasks and changed at any time.
It can summarise conversations and calls, find missed calls, prepare callbacks, check contacts and contact attributes, analyse campaigns, and read message templates. With your approval, it can also assign conversations, change contact data, or send campaigns. We define which WATI actions your team actually uses together during onboarding.
No. With Zapier or Make, you build triggers, conditions, and individual steps, then maintain them when something changes. With the AI employee, you simply describe the desired result in Teams or Outlook. Superkind picks the right WATI actions, connects them with HubSpot or other systems when needed, and asks if details are missing.
Only with your approval. Superkind can prepare a suitable draft and the right recipients, but it sends a template message or campaign only after a clear yes in Teams. The same applies to changes to contact data or responsibilities. Your team decides which WATI actions are sensitive and who may approve them.
Superkind is hosted in the EU and we sign a GDPR data processing agreement. The WATI API token receives only the minimum permissions required and can be rotated or revoked. Your data is not used for training, and model requests run without retention. Every action is logged so changes and approvals remain traceable.
WATI offers the paid Growth, Pro, and Business plans. Depending on plan, billing, and message volume, the platform is typically in the low hundreds of euros per month, with additional message charges possible. Zapier starts at about 20 euros and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time hire.