WhatsApp Business AI employee
A Superkind AI employee answers customer questions, drafts replies, sends approved message templates, and analyses conversations in WhatsApp Business. Message it in Teams or Outlook, it works in WhatsApp Business and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a WhatsApp Business AI employee?
A WhatsApp Business AI employee is an AI that connects to your WhatsApp Business account and completes work in it. It reads new messages, summarises conversations, drafts replies, uses approved message templates, and maintains contacts. Superkind builds this AI employee with your company knowledge, your rules, and your real processes.
Unlike Zapier or Make, there is nothing to configure. No triggers, no zaps, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right WhatsApp Business actions, chains them with your other systems, and asks for your approval before sensitive actions run.
WhatsApp Business is the business solution for customer conversations, message templates, contacts, and automated communication through the WhatsApp Business Platform.
You ask in Teams
Describe what you need in plain English.
Superkind picks the actions
Selects the right WhatsApp Business actions.
Superkind works in WhatsApp Business
Handles conversations, templates, and contacts.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in WhatsApp Business?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Draft replies to the open customer questions from tonight in WhatsApp Business for my review.”
you, to @Superkind“Send the confirmed customers their appointment reminder for tomorrow using the approved WhatsApp Business template.”
you, to @Superkind“Summarise this week’s conversations by topic and list the most common unresolved customer questions.”
you, to @Superkind“Let me know here as soon as a customer writes the word cancellation in WhatsApp Business.”
you, to @SuperkindHow does Superkind work with WhatsApp Business?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
WhatsApp Business via OAuth in one click. Plus Teams, Outlook, and the systems your team already uses. No webhooks, no zaps. Superkind handles the sign-in and gets to work.
@Superkind please prepare tomorrow’s appointment reminders in WhatsApp Business.
On it. I am checking the confirmed appointments and preparing the matching message templates.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to summarise open WhatsApp Business conversations or prepare replies as drafts. Plain English is enough. Superkind picks the right actions.
- 12 confirmed appointments found
- 12 reminders prepared
- Sending scheduled for 10 AM
Appointment remindersWaiting for your approvalSend 12 reminders now?3Superkind operates, you approve
Superkind works in WhatsApp Business and reports the result in Teams. External messages and other sensitive actions wait for your approval. You see what is planned before it happens. Every step is logged.
What can Superkind do in WhatsApp Business?
Ask in plain English from Teams or Outlook. Superkind picks the right WhatsApp Business actions, runs the work, and reports back. No workflows to build.
List new messages
Lists new WhatsApp Business messages with contact, time, and conversation status.
Summarise conversation
Summarises a WhatsApp Business conversation with the request, history, and unresolved points.
Draft reply
Drafts a reply in your company voice using the WhatsApp Business conversation.
Send reply
Sends an approved reply to the contact in the active WhatsApp Business conversation.
Send template message
Sends an approved WhatsApp Business message template with the right variables to a contact.
Schedule reminder
Schedules a WhatsApp Business appointment reminder with an approved template for the requested send time.
Create template draft
Creates a draft WhatsApp Business message template with category, language, and variables.
Submit template for review
Submits a WhatsApp Business message template with its content and category for review.
List approved templates
Lists approved WhatsApp Business message templates with language, category, and status.
Mark conversation done
Marks a completed WhatsApp Business conversation as done.
Assign conversation
Assigns a WhatsApp Business conversation to the right colleague or team.
Add conversation label
Adds an existing label to a WhatsApp Business conversation for further handling.
Search conversations
Searches WhatsApp Business conversations by contact, content, time range, or status.
List conversations by label
Lists WhatsApp Business conversations with a specific label and their current status.
Create contact
Creates a WhatsApp Business contact with name, phone number, and relevant customer data.
Update contact
Updates the name, phone number, or customer data of an existing WhatsApp Business contact.
Opt out contact
Records a WhatsApp Business contact opt-out and stops further outbound messages.
Broadcast to list
Sends an approved WhatsApp Business message template to a selected contact list.
Create delivery report
Creates a report of sent, delivered, read, and failed WhatsApp Business messages.
Create response time report
Calculates response times in WhatsApp Business conversations by team, period, or request.
Create weekly topic digest
Groups the most common topics and unresolved questions from the week’s WhatsApp Business conversations.
Forward conversation to Teams
Forwards a WhatsApp Business conversation with context and unresolved points to Microsoft Teams.
Export chat history
Exports a WhatsApp Business conversation history with messages and timestamps.
Watch for keyword
Watches new WhatsApp Business messages for a defined keyword and reports matches in Teams.
Superkind uses WhatsApp Business together with your other systems
Ask for outcomes that span tools. The AI employee connects WhatsApp Business conversations with customer, appointment, and order data and delivers one finished result.
Superkind AI employees that work with WhatsApp Business
Every role brings its own expertise and uses WhatsApp Business for the right customer communication tasks.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for WhatsApp Business.
Yes. Superkind connects your AI employee to the WhatsApp Business Platform through a managed connector. Your team can then assign work from Microsoft Teams, Slack, or directly in the Superkind platform. It reads conversations, handles requests, and reports results back. It only receives the permissions required for your agreed tasks.
The connection uses OAuth in one click. An admin signs in to the linked Meta Business account, selects the WhatsApp Business account, and confirms the required permissions. The connector is then available to the AI employee. Superkind guides the setup and checks with you which phone numbers, message templates, and tasks should be used.
It can list new messages, summarise conversations, draft replies, send approved message templates, maintain contacts, and prepare appointment reminders. It can also search conversations, add labels, analyse delivery and response times, and report defined keywords in Teams. The actions it actually uses depend on your use case and the permissions you grant.
No. With Zapier or Make, you configure triggers, conditions, and individual steps and maintain them later. With the AI employee, you describe the desired outcome in plain English. Superkind picks the right WhatsApp Business actions itself, connects them to your CRM, shop, or calendar when needed, and asks when information or approval is required.
Only with your approval. Superkind can read conversations, summarise them, and prepare reply drafts. Before an external message, template message, or broadcast to a contact list is sent, the AI employee shows the planned content in Teams. It runs the WhatsApp Business action only after an authorised person approves it. Your rules define what counts as sensitive.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee receives only the minimum permissions for the agreed WhatsApp Business tasks. Your data is not used for training. Access, completed actions, and approvals are logged so your team can always trace what was read, prepared, or sent.
For comparison, the WhatsApp Business Platform charges per conversation, roughly €0.05 to €0.15 in Germany. A messaging tool such as Superchat starts at €79 per month. Zapier or Make often costs €20 to €100 per month. Superkind is priced per use case, a fraction of a full-time hire.