Superkind for contract logistics

In contract logistics the work runs by agreement: coordinating orders, checking KPIs, flagging deviations, writing reports. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the contract logistics Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Report Writer knows the SLA Checker’s targets

A month on the contract, from order to report

How a month on the Schneider GmbH contract runs through the four Superkinds

YouSlack

@Superkind New month, Schneider contract: coordinate orders, track SLAs, prepare the monthly report.

  1. Order Coordinator

    coordinates incoming orders and distributes them to the teams

    Order overview
  2. SLA Checker

    checks delivery times against the SLAs

    SLA status
  3. Deviation Reporter

    flags deviations and documents the root causes

    Deviation report
  4. Report Writer

    creates the monthly report with all KPIs

    Monthly report With your approval
Result

The monthly report is with the client and the deviations are documented.

SAP Business OneOutlookExcel

Order Coordinator: gets every order on the right track

Reads orders in SAP Business One, checks the priority and routes them to the responsible teams by email

contract-logistics
You8:00

@Superkind What is on the Schneider contract today?

Order CoordinatorSuperkind8:01

Three orders came in. Here is the distribution:

  • Order 4021 Picking, Team A Assigned
  • Order 4022 Packing, Team B Assigned
  • Order 4023 Special packaging, Team A Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Order Coordinator. Route every incoming order to the right team."

  2. Connect SAP Business One and the inbox. Superkind reads the orders and knows the teams.

  3. Say how it works: "Show me special orders before you assign them."

ExcelSAP Business OneOutlook

SLA Checker: keeps the KPIs in check

Reads delivery times from SAP Business One, compares them with the SLAs in Excel and flags breaches immediately

Contract logistics
You11:00

@Superkind How are we doing on the Schneider SLAs?

SLA CheckerSuperkind11:01

Delivery rate 97%, target 95%. One order was tight:

  • Delivery rate 97% (target: 95%) Done
  • Order 3998 1 day over SLA Documented
  • Lead time average 2.1 days Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need an SLA Checker. Compare delivery times against SLAs every day and flag breaches."

  2. Connect Excel and SAP Business One. Superkind knows the SLAs and the actual times.

  3. Say when it reports: "Every day at 11 in #contract-logistics and immediately on a breach."

ExcelSharePointOutlook

Deviation Reporter: documents what went wrong

Logs every deviation in Excel, assigns the root cause and stores the report in SharePoint

contract-logistics
You14:00

@Superkind Order 3998 was a day late. Document it.

Deviation ReporterSuperkind14:01

Logged. Root cause and corrective action are waiting for your approval:

Deviation report 3998Excel · cause: material delay

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Deviation Reporter. Document every SLA breach with root cause and corrective action."

  2. Connect Excel and SharePoint. Superkind stores the reports and knows the cause categories.

  3. Confirm the rule: "No deviation closes without my approval."

ExcelOutlookSharePoint

Report Writer: wraps up the month

Collects KPIs from Excel, summarizes delivery rate, lead time and deviations in the monthly report and sends it

Contract logistics
You9:00

@Superkind The month is done. Create the report for Schneider.

Report WriterSuperkind9:03

The monthly report is ready. Here is the overview:

  • Delivery rate 97% Done
  • Lead time 2.1 days Done
  • Deviations 1 of 48 orders

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Report Writer. Summarize all KPIs at month end and create the report for the client."

  2. Connect Excel and SharePoint. Superkind knows the KPIs and the report template.

  3. Confirm the rule: "The monthly report goes to the client only when I approve it."

Frequently asked questions

Does Superkind send reports without me?

Only if you want it to. You decide what needs your approval. It shows you monthly reports and deviation reports first, in Slack, Teams or by email.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including SAP Business One, Excel, SharePoint and Outlook. Nobody has to learn a new tool.

Do the Superkinds know about each other?

Yes. What one Superkind learns goes into your company knowledge. So the Report Writer knows the SLA Checker’s targets and the Deviation Reporter’s findings.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

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