Superkind for plumbing & heating

In a plumbing and heating business the office work goes in circles: scheduling service calls, ordering parts, writing maintenance reports, sending quotes. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the plumbing & heating Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Quote Writer knows the Maintenance Reporter’s findings

One service call, from the phone to the quote

How the annual boiler service at Schneider GmbH runs through the four Superkinds

YouSlack

@Superkind Schneider GmbH calls, the annual boiler service is due. Schedule the appointment and handle everything.

  1. Scheduler

    schedules the appointment and assigns the technician

    Appointment
  2. Parts Orderer

    checks the parts stock and orders what is missing

    Order With your approval
  3. Maintenance Reporter

    creates the maintenance report with all readings

    Maintenance report
  4. Quote Writer

    writes the quote for the recommended repair

    Quote With your approval
Result

The service is documented and the repair quote is with the customer.

Google CalendarOutlookExcel

Scheduler: makes sure no appointment slips through

Checks availability in the calendar, assigns the technician and sends the confirmation to the customer via Outlook

Dispatch
You8:00

@Superkind Schedule the boiler service at Schneider for next week.

SchedulerSuperkind8:02

Appointment set: Tuesday, 9 am, technician Berger. Confirmation sent to Schneider GmbH.

  • Tuesday 9:00 Technician Berger Done
  • Travel time 25 min Done
  • Customer confirmation sent Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Scheduler. Schedule service calls and assign technicians."

  2. Connect Google Calendar and Outlook. Superkind reads availability and sends confirmations.

  3. Say how you schedule: "Technicians by area, no more than four appointments a day." Superkind remembers it.

SAP Business OneOutlookExcel

Parts Orderer: makes sure the part is there

Checks stock in SAP, orders missing parts from the wholesaler via Outlook and updates the list in Excel

warehouse
You9:00

@Superkind Check the parts for the Schneider service.

Parts OrdererSuperkind9:02

Two parts missing. Order sent to SHK-Wholesaler Meier:

  • Burner nozzle 1 pc, ordered Done
  • Gasket DN25 2 pcs, ordered Done
  • Pressure gauge in stock Done

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Parts Orderer. Check stock before every job and order what is missing."

  2. Connect SAP, Outlook and Excel. Superkind checks stock and orders automatically.

  3. Confirm the rule: orders over €200 wait for your approval.

WordSharePointOutlook

Maintenance Reporter: documents every service properly

Creates the report in Word with the technician’s readings, stores it in SharePoint and sends a copy to the customer

Technical
You14:00

@Superkind Create the maintenance report for Schneider.

Maintenance ReporterSuperkind14:02

The report is in SharePoint. Flue gas temperature, CO reading and pressure documented.

Maintenance report Schneider GmbHSharePoint · 8 readings

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Maintenance Reporter. Create the report after every service."

  2. Connect Word and SharePoint. Superkind takes the template and fills in the readings.

  3. Say who gets the copy: "The customer and the customer file." Superkind saves it as a rule.

lexofficeExcelOutlook

Quote Writer: turns findings into quotes

Takes the findings from the maintenance report, prices the repair and creates the quote in lexoffice

sales
You15:00

@Superkind Write a quote for the burner replacement at Schneider.

Quote WriterSuperkind15:03

The quote is a draft in lexoffice. Burner + installation: €1,840. Waiting for your approval.

  • Burner €1,420 Done
  • Installation €420, 6 hrs Done
  • Quote Draft in lexoffice Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Quote Writer. Turn service findings into quotes."

  2. Connect lexoffice, Excel and Outlook. Superkind prices and creates the draft.

  3. Confirm the rule: no quote goes to the customer without your approval.

Frequently asked questions

Does Superkind send quotes without me?

No. Superkind creates the draft and shows it to you. Only after your approval does it send the quote to the customer.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including SAP, lexoffice, Excel and Outlook. Nobody has to learn a new tool.

Do the Superkinds know about each other?

Yes. What one Superkind learns goes into your company knowledge, and every Superkind uses it. So the Quote Writer knows the findings from the maintenance report.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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