incident.io AI employee
A Superkind AI employee that connects to incident.io and checks incidents, triages alerts, explains causes, and creates follow-ups for you. Message it in Teams or Outlook, it does the work in incident.io and reports back with the result. Sensitive actions wait for your approval.
- Hosted in the EU
- GDPR data processing agreement
- Ready to start today
- Works in Teams, Slack and more
What is a incident.io AI employee?
An incident.io AI employee is an AI that connects to your incident.io account and completes work in it. It does not just check incidents and alerts, it takes the right actions: summarising causes, creating follow-ups, retrieving on-call data, and preparing status pages. Superkind builds this AI employee with your company knowledge and delivers the finished result to wherever your team works.
Unlike workflow builders such as Zapier or Make, there is nothing to configure. No triggers, no zaps, nothing to maintain. You describe the outcome in plain English, the AI employee picks the right incident.io actions, chains them with your other systems, and asks for your approval before sensitive changes.
incident.io is a platform for incident response, on-call, alerts, status pages, follow-ups, and postmortems.
You ask in Teams
Describe what you need about an incident in plain English.
Superkind picks the actions
Selects the right incident.io actions and chains them together.
Superkind works in incident.io
Checks incidents, triages alerts, and creates follow-ups. Your real data.
Superkind reports back
Delivers the finished result to Teams or Outlook.
What can you ask Superkind to do in incident.io?
Messages you would actually send. Copy one, swap in your specifics, and Superkind takes it from there.
“Check this morning's deployment and triage the related alerts in incident.io for me.”
you, to @Superkind“Explain the most likely cause of the payment portal error using the incident timeline and updates.”
you, to @Superkind“Create a Jira ticket for this incident with the cause, impact, and open follow-ups.”
you, to @Superkind“Let me know here as soon as a new critical incident is created, with severity, owner, and affected service.”
you, to @SuperkindHow does Superkind work with incident.io?
- Native integrations and connectors for 1,000+ tools
1Connect your systems
incident.io connects through a managed connector. Teams and the systems your team already uses connect alongside it. Superkind handles the connection and works with the approved permissions.
@Superkind check the payment portal incident in incident.io and create a follow-up for the missing monitoring.
On it. I am checking the incident timeline and preparing the follow-up in incident.io.
2Tell Superkind what you need
Message your AI employee in Teams like a colleague. Ask it to check an incident in incident.io or explain an alert. Plain English is enough, Superkind picks the right actions.
- Incident INC-284 found
- Payment portal: Severity 2
- Follow-up #271 prepared
Follow-up #271Waiting for your approvalCreate follow-up now?3Superkind operates, you approve
Superkind completes the task in incident.io and reports the result in Teams. Changes to incidents, escalations, or status pages wait for your approval. Every step is logged.
What can Superkind do in incident.io?
Ask in plain English from Teams or Outlook. Superkind picks the right incident.io actions, runs the work, and reports back. No workflows to build.
List incidents
Lists incidents by status, severity, incident type, or time period.
Show incident
Shows incident details including status, severity, summary, and incident lead.
Create incident
Creates an incident with name, severity, incident type, and affected service.
Update incident
Changes the summary, severity, status, or custom fields of an incident.
Resolve incident
Moves an incident to the intended closed incident status.
List alerts
Lists alerts with status, priority, alert source, and deduplication key.
Show alert
Shows the payload, status, priority, and attributes of an alert.
Check incident alerts
Shows alerts that are linked to an incident.
Trigger alert
Creates a new alert through an alert source with matching attributes.
List follow-ups
Lists incident follow-ups with owner, status, and due date.
List actions
Shows incident actions with assignee and status.
Get activity log
Reads incident activity log entries in chronological order.
Read incident updates
Reads published incident updates with message and creation time.
List schedules
Lists on-call schedules with teams, time zones, and rotations.
Check schedule entries
Shows who is on-call during a period according to a schedule.
Show escalation paths
Shows the levels, targets, and urgency of an escalation path.
Create schedule override
Creates an override for a period in an on-call schedule.
List status pages
Lists status pages and their current configuration.
List status incidents
Lists status page incidents with state and affected components.
Create status incident
Publishes an incident on a status page with affected components.
Read status updates
Reads updates for a status page incident in chronological order.
Search catalog entries
Finds catalog entries such as services, teams, or components by their attributes.
List users
Lists incident.io users with roles and contact details.
List teams
Lists incident.io teams with members and related catalog entries.
Read postmortem
Reads the content and metadata of a postmortem document for an incident.
Check workflow runs
Shows workflow runs with status, trigger, and related incident.
Superkind AI employees that work with incident.io
Every role brings its expertise and uses incident.io as one of its tools.
Companies working with Superkind
Frequently asked questions
Everything you need to know about your AI employee for incident.io.
Yes. incident.io is an integration that Superkind connects through a managed connector. Once connected, your team can ask the AI employee in Microsoft Teams or Outlook to work in incident.io. There is no workflow builder and no custom code to maintain. The AI employee receives only the permissions required for the agreed tasks.
An admin creates an API key in incident.io with the appropriate account-level or team-scoped permissions. Superkind stores the connection securely and tests it with you. The AI employee can then use the approved incidents, alerts, schedules, and other objects. We configure the exact access for your use case according to the principle of least privilege.
It can find incidents and alerts, summarise timelines and updates, check follow-ups and actions, read on-call schedules, explain escalation paths, prepare status page incidents, and evaluate postmortems. It can also include context from Teams, Outlook, Jira, or GitHub. During onboarding, we agree which actions it should handle for your team.
No. With Zapier or Make, you build triggers, filters, and individual steps, then maintain them when something changes. With the AI employee, you describe the outcome in plain English. Superkind picks the right incident.io actions, connects them with Teams, Jira, or GitHub when needed, and asks when information or approval is required.
Only with your approval. Superkind can read incident data, triage alerts, and prepare drafts independently. Resolving or changing an incident, creating a schedule override, or publishing on a status page waits for approval from a responsible person in Teams. Your team decides which incident.io actions are sensitive and who is allowed to approve them.
Superkind is hosted in the EU and signs a GDPR data processing agreement with you. The AI employee uses minimal incident.io permissions matched to its use case. Your data is not used for training. Access and completed actions are logged so your team can trace which information was read and which changes were made after approval.
incident.io offers a free entry tier. Its publicly listed paid plans start at about 15 US dollars per user per month, with on-call charged separately. Zapier starts at about 20 euros per month and Make at about 10 euros per month, both plus setup time. Superkind is priced per use case, a fraction of a full-time position.