Superkind for administrative clerks

In administration the same work repeats every day: creating cases, transferring data, drafting notices, updating records. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the admin Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Notice Writer knows the data the Case Creator entered

One case, from request to record

How a warranty claim at Schneider GmbH runs through the four Superkinds

YouMicrosoft Teams

@Superkind Weber AG reports a warranty case for pump P4-0812. Create the case.

  1. Case Creator

    creates the case and enters customer data, serial number and purchase date

    Case GF-2026-47
  2. Data Checker

    checks the warranty terms and flags open items

    Check report
  3. Notice Writer

    drafts the notice with the result of the check

    Notice With your approval
  4. Record Keeper

    files all documents in the record and closes the case

    Record complete With your approval
Result

The case is closed and the record sits cleanly in the system.

ExcelOutlookSharePoint

Case Creator: knows every field in the form

Reads the incoming request in the inbox, creates the case in Excel and stores the attachments in SharePoint

Administration
You8:30

@Superkind New warranty claim from Weber AG, pump P4-0812.

Case CreatorSuperkind8:31

Case GF-2026-47 created. Customer data, serial number and purchase date are filled in.

  • Case GF-2026-47 created in Excel Done
  • Attachments stored in SharePoint Done
  • Warranty period valid until 12/2026

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Case Creator. Create a case from every request in the inbox."

  2. Connect Outlook, Excel and SharePoint. Superkind asks for the three tools, and you click Connect for each.

  3. Set the fields: "Customer number, serial number, purchase date and description." Superkind saves them in your company knowledge.

ExcelSharePointSAP Business One

Data Checker: catches every mistake before you do

Compares the case data with the master data in SAP and the documents in SharePoint and flags any discrepancies

administration
You9:15

@Superkind Check case GF-2026-47.

Data CheckerSuperkind9:16

Checked. Warranty is still valid, one open item: the maintenance log is missing.

  • Customer data matches SAP Done
  • Warranty period valid until 12/2026 Done
  • Maintenance log missing in SharePoint Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Data Checker. Compare every new case with the master data."

  2. Connect Excel, SharePoint and SAP Business One. Superkind only reads there and changes nothing.

  3. Say when it checks: "Right after a case is created." Superkind reports discrepancies in #administration.

WordSharePointOutlook

Notice Writer: drafts the notice by your rules

Takes the check result, fills it into the Word template and shows you the finished notice before it is sent

Administration
You10:45

@Superkind Write the warranty notice for GF-2026-47.

Notice WriterSuperkind10:47

The notice is in Word. Warranty confirmed, replacement approved. Waiting for your approval.

Notice GF-2026-47Word template · Warranty confirmed

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Notice Writer for warranty and goodwill cases."

  2. Store the Word templates in SharePoint. Superkind always picks the current template from your company knowledge.

  3. Confirm the rule: no notice goes out without your approval.

SharePointExcelOutlook

Record Keeper: keeps every record complete

Collects all documents of a case, files them in the right order in SharePoint and tells you when something is missing

administration
You14:00

@Superkind Close the record for GF-2026-47.

Record KeeperSuperkind14:01

Record complete: request, check report, notice and shipping confirmation are in SharePoint.

  • Request filed Done
  • Check report filed Done
  • Notice + shipping filed Done

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Record Keeper. File all documents of a case in SharePoint."

  2. Show the folder structure: Superkind remembers which document goes where.

  3. Say when to archive: "As soon as the notice is approved." Superkind closes the record automatically.

Frequently asked questions

Can Superkind write to our existing system?

Yes. Superkind has 1,700+ integrations, including SAP, Excel, SharePoint and Outlook. It works in the tools you already have.

What happens with incorrect data?

The Data Checker flags every discrepancy right away in Slack or Teams. Only when you clear the open items does the case move on.

Who has access to the records?

Superkind uses your existing SharePoint permissions. It sees only what you see and does not change any access rights.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

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