Superkind for purchasing
Checking orders, comparing quotes, rating suppliers and preparing contracts.
Superkind for customer service
In customer service the same questions come in every day in many versions: where is my delivery, how do I change the seal, what does the warranty cover. You hand this work to Superkinds. They sort, prepare replies from your documents and hand over wherever a person is needed.
Superkind Team
Every example is set at Schneider GmbH, a made-up company
Meet the service Superkinds
Four Superkinds, each with one clear job. They all share the same company knowledge, so the Reply Writer knows every fix your team has found before
One complaint, first email to solution
How a complaint from Kraus KG at Schneider GmbH runs through the four Superkinds
You
Microsoft Teams
Microsoft Teams @Superkind From today you look after the service@ inbox. Show me everything important.
- Ticket Sorter
spots Kraus KG’s email as a complaint and opens a ticket
Ticket in Zendesk - Reply Writer
writes the first reply from the manual and past cases
Draft reply With your approval - Complaint Helper
checks the order and warranty and suggests a replacement
Replacement With your approval - Service Reporter
adds the case to the weekly report
Weekly report
Result
Kraus KG has its replacement seal, and your team knows what happened this week.
Ticket Sorter: every request reaches the right person
Reads every new email in the service inbox, opens the ticket in Zendesk, sets topic and urgency and passes it to the right person
You8:05
@Superkind What came in overnight?
Ticket SorterSuperkind8:06
Twelve new requests, all opened as tickets. One is urgent:
- Kraus KG Pump leaking · complaint Urgent
- Möller GmbH Delivery status Answered
- Weber AG Maintenance date To engineering
Set up in three steps
Write in Teams: “@Superkind, I need a Ticket Sorter for the service@ inbox.”
Connect the inbox and your ticket system, Zendesk or Freshdesk.
Say what is urgent: “Complaints and a customer at a standstill come to me right away.” Superkind keeps that in your company knowledge.
Reply Writer: the reply is ready before you open the ticket
Looks for the right answer in manuals, data sheets and solved tickets and puts it into the ticket as a draft
You8:20
@Superkind Prepare the reply to Kraus KG.
Reply WriterSuperkind8:22
The draft is in the ticket. The manual says it is the shaft seal, the swap takes half an hour.
Reply to Kraus KGDraft in Zendesk · P4 manual, p. 42
Set up in three steps
Write in Teams: “@Superkind, write a draft reply for every new ticket.”
Connect the SharePoint folder with manuals and data sheets. Superkind answers only from your documents.
Set what may go out: “Answer questions about delivery status yourself, show me everything else first.”
Complaint Helper: every complaint properly checked
Pulls the order, delivery date and warranty from the ERP, checks the case and suggests a replacement, a credit note or a technician visit
You9:10
@Superkind Is Kraus KG still under warranty?
Complaint HelperSuperkind9:11
Yes. Delivered in March, the warranty runs two years. I suggest a replacement seal by express:
- Order AU-3381 · March
- Warranty until March 2028 Valid
- Replacement seal Express Waiting for you
Set up in three steps
Write in Teams: “@Superkind, check every complaint against the order and warranty.”
Connect your ERP, such as SAP Business One, and the ticket system.
Set what you approve: “Replacements and credit notes only with my okay.”
Service Reporter: on Friday you know what customers care about
Counts the week’s tickets, sums up the most common topics and shows where something keeps coming back
You15:00
@Superkind What happened in service this week?
Service ReporterSuperkind15:01
A calm week. Two customers asked about the same seal, I would add that to the manual:
- Top topic Delivery status
- Repeated P4 shaft seal Check
- Open tickets all under 24 hours Done
Set up in three steps
Write in Teams: “@Superkind, sum up the service week for me every Friday.”
Connect your ticket system. Superkind only reads there and changes nothing.
Say where the report goes: “Fridays at 3 pm in the Service channel.” Superkind saves it as a routine.
Frequently asked questions
Does Superkind answer customers without me?
Only if you want it to. You decide which questions a Superkind may answer itself, such as delivery status, and what it shows you first. Complaints, replacements and credit notes always come to you.
Which tools do I need?
The ones you already have. Superkind has 1,700+ integrations, including Zendesk, Freshdesk, Outlook and SAP. Nobody has to learn a new tool.
How does Superkind know my products?
From your manuals, data sheets and solved tickets. What your team solves once, Superkind keeps in your company knowledge, and every Superkind in your company uses it.
What does it cost?
You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.
Is my data safe?
Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.
More use cases
The other departments and their Superkinds
Superkind for management
Preparing meetings, summarizing reports, collecting signatures and tracking tasks.
Superkind for project management
Collecting status, assigning tasks, meeting deadlines and keeping the team updated.