Superkind for customer surveys

Customer surveys take time: writing questions, sending invitations, collecting answers, analyzing results. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and no invitation goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the survey Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Results Analyst knows the questions the Survey Builder wrote

One customer survey, from questionnaire to report

How the satisfaction survey after commissioning at Schneider GmbH runs through the four Superkinds

YouMicrosoft Teams

@Superkind We want to survey our customers after commissioning. Set up a short satisfaction survey.

  1. Survey Builder

    creates a questionnaire with five questions on commissioning

    Questionnaire With your approval
  2. Invitation Sender

    sends invitations to all customers from the past three months

    Invitations With your approval
  3. Results Analyst

    collects and analyzes the responses

    Analysis
  4. Report Writer

    writes the results report with the three key findings

    Report With your approval
Result

The report is ready, the team knows what customers think.

WordSharePointHubSpot

Survey Builder: asks the questions that matter

Writes the questionnaire from the topics you name and saves it in SharePoint, ready for sending

Service
You10:00

@Superkind Create a satisfaction questionnaire for post-commissioning.

Survey BuilderSuperkind10:03

The questionnaire has five questions. Three on commissioning, one on documentation, one open.

Satisfaction Survey CommissioningWord · 5 questions

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Survey Builder for our customer surveys."

  2. Name the topics to cover. Superkind writes the questions from them.

  3. Confirm the rule: the questionnaire only goes out with your approval.

HubSpotOutlookExcel

Invitation Sender: reaches every customer

Fetches the customer list from HubSpot, filters the past three months and sends the invitation by email

service
You11:00

@Superkind Send the survey to all customers with a commissioning in the past three months.

Invitation SenderSuperkind11:02

42 customers found. The invitations are waiting for your approval:

  • 42 customers filtered from HubSpot Waiting for you
  • Email template with survey link
  • Reminder after 7 days

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Invitation Sender for our customer surveys."

  2. Connect HubSpot and Outlook. Superkind fetches the customers and sends the emails.

  3. Set the rule: "No invitation without my approval. Send a reminder after seven days."

ExcelSharePointHubSpot

Results Analyst: turns answers into insights

Collects the responses, calculates satisfaction scores and puts the results in an Excel overview

Service
You14:00

@Superkind How is the survey going?

Results AnalystSuperkind14:02

28 of 42 customers responded. Satisfaction is 4.2 out of 5. One topic stands out:

  • Response rate 67%
  • Satisfaction 4.2 / 5
  • Top topic Documentation Waiting for you

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Results Analyst. Analyze the responses to our surveys."

  2. Connect Excel and SharePoint. Superkind collects the responses and creates the analysis.

  3. Say when you want an update: "Every Friday in #service."

WordExcelSharePoint

Report Writer: sums up what customers say

Takes the analysis and writes the report in Word, with the three key findings and recommendations

service
You10:00

@Superkind Write the results report for the commissioning survey.

Report WriterSuperkind10:05

The report is ready. Three findings, one needs action:

  • Commissioning very satisfied Done
  • Documentation needs improvement Waiting for you
  • Reachability rated well Done

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Report Writer. Write the report after every survey."

  2. Connect Word and SharePoint. Superkind uses the analysis as input.

  3. Confirm the rule: the report only goes to management with your approval.

Frequently asked questions

Does Superkind send the survey without me?

No. Every invitation waits for your approval. Superkind shows you the customer list and the email template in Slack, Teams or by email first.

Which survey tools do I need?

None extra. Superkind has 1,700+ integrations and works with HubSpot, Outlook and Excel. It creates the questionnaire and sends it by email.

Can Superkind analyze open-ended answers?

Yes. Superkind reads the open answers and summarizes the most common topics. You find the individual answers in the Excel overview.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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