Superkind for dunning

In dunning the same work comes back every week: checking open items, sending reminders, writing dunning letters, matching incoming payments. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and no dunning letter goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the dunning Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Dunning Writer knows the open items the Invoice Checker found

One overdue invoice, from due date to payment

How an overdue invoice at Schneider GmbH runs through the four Superkinds

YouSlack

@Superkind Check the open items and take care of everything overdue by more than seven days.

  1. Invoice Checker

    finds every invoice overdue by more than seven days

    Open items list
  2. Reminder Sender

    sends a friendly payment reminder by email

    Reminder With your approval
  3. Dunning Writer

    writes the dunning letter with the deadline and correct amounts

    Dunning letter With your approval
  4. Payment Matcher

    matches incoming payments on the account with the open items

    Reconciliation
Result

The payment is in, the item is cleared.

lexofficeExcelOutlook

Invoice Checker: knows who hasn’t paid yet

Reads the open items in lexoffice every morning, cross-checks them with the Excel list and tells you what is overdue

accounting
You8:30

@Superkind What’s open this week?

Invoice CheckerSuperkind8:31

Three invoices are overdue by more than seven days:

  • INV-2024-0087 €2,400, 12 days
  • INV-2024-0091 €890, 9 days
  • INV-2024-0094 €1,750, 8 days

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Invoice Checker. Check every morning which invoices are past their due date."

  2. Connect lexoffice and the Excel file with open items. Superkind only reads there and changes nothing.

  3. Say when it runs: "Every morning at 8:30 in #accounting." Superkind saves it as a routine.

OutlooklexofficeWord

Reminder Sender: nudges politely about open amounts

Writes the payment reminder with the correct invoice data from lexoffice and queues it in Outlook for your approval

Accounting
You9:15

@Superkind Send a reminder for INV-2024-0087.

Reminder SenderSuperkind9:16

The reminder is ready and waiting for your approval in Outlook.

Payment reminder INV-2024-0087Email in Outlook · Draft

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Reminder Sender for overdue invoices."

  2. Add a template for the payment reminder. Superkind keeps the tone in your company knowledge.

  3. Set what never goes out alone: "Send no reminder without my approval."

WordlexofficeSharePoint

Dunning Writer: clear and correct every time

Creates the dunning letter from the Word template with the amounts from lexoffice and files it in SharePoint

accounting
You11:00

@Superkind INV-2024-0087 didn’t respond to the reminder. Write the first dunning letter.

Dunning WriterSuperkind11:02

The dunning letter is in SharePoint, deadline 14 days, amount €2,400. Waiting for your approval.

  • Dunning INV-2024-0087 €2,400, deadline 14 days Waiting for you
  • Template First dunning letter Done
  • Filed SharePoint Done

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Dunning Writer. Use our Word template."

  2. Connect Word, lexoffice and SharePoint. Superkind pulls the amounts and deadlines from lexoffice.

  3. Confirm the rule: no dunning letter goes out without your approval.

lexofficeExcelSlack

Payment Matcher: spots incoming money right away

Matches the incoming payments in lexoffice against the open items list and reports cleared cases

Accounting
You15:00

@Superkind Did anything come in today?

Payment MatcherSuperkind15:01

Two payments received:

  • INV-2024-0091 €890 received Done
  • INV-2024-0094 €1,750 received Done
  • INV-2024-0087 still open

Set up in three steps

  1. Write in Teams: "@Superkind, check incoming payments every day and tell me what’s cleared."

  2. Connect lexoffice and the Excel list. Superkind reads the bank transactions and matches them.

  3. Say when it runs: "Every day at 3 pm in #accounting." From then on it reports every day.

Frequently asked questions

Does Superkind send dunning letters without me?

Only if you want it to. You decide what a Superkind may do on its own and what needs your approval. It shows you reminders and dunning letters first, in Slack, Teams or by email.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including lexoffice, DATEV, Excel and Outlook. Nobody has to learn a new tool.

Do the Superkinds know about each other?

Yes. What one Superkind learns goes into your company knowledge, and every Superkind uses it. So the Dunning Writer knows the open items the Invoice Checker found.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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