Superkind for hospitality

In hospitality every day is the same: taking reservations, answering reviews, planning shifts, ordering supplies. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the hospitality Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Shift Planner knows the Reservation Manager's bookings

An evening at the restaurant, from reservation to review

How a company dinner for Schneider GmbH runs through the four Superkinds

YouMicrosoft Teams

@Superkind Schneider GmbH wants a company dinner for 20 on Friday. Take care of it.

  1. Reservation Manager

    creates the reservation and confirms it to the guest

    Reservation With your approval
  2. Shift Planner

    adjusts the shift plan for Friday

    Shift plan
  3. Supplier Orderer

    orders the extra ingredients from the supplier

    Order With your approval
  4. Review Responder

    answers the review after the evening

    Reply With your approval
Result

The dinner is planned, the team is in place and the review is answered.

Google CalendarOutlookExcel

Reservation Manager: keeps every table in view

Reads reservation requests from the inbox, checks availability in the calendar and sends the confirmation

Restaurant
You10:00

@Superkind Schneider GmbH wants Friday at 7 pm for 20 people.

Reservation ManagerSuperkind10:02

Space is free. Reservation created, the confirmation is waiting for you:

  • Friday 7 pm 20 people, Schneider GmbH Waiting for you
  • Table large hall Done
  • Special requests none stated

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Reservation Manager. Handle every reservation request from the inbox."

  2. Connect the calendar and the inbox. Superkind spots reservation requests automatically.

  3. Set the rule: "Every confirmation to guests waits for my approval."

Google CalendarExcelSlack

Shift Planner: makes sure enough people are there

Reads the reservations, estimates the staffing need and enters the shifts in the calendar

team
You11:00

@Superkind Friday we have 20 extra people. Adjust the shift plan.

Shift PlannerSuperkind11:03

Shift plan adjusted. Two extra servers scheduled:

  • Service +2 staff from 6 pm Done
  • Kitchen as planned Done
  • Bar as planned

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Shift Planner. Adjust shifts to the reservations."

  2. Connect the calendar and the staff list in Excel. Superkind knows the availabilities.

  3. Say when the plan is ready: "Always three days ahead." Superkind plans automatically.

ExcelOutlookSlack

Supplier Orderer: orders what the kitchen needs

Checks the demand against the reservations and the stock list and sends the order to the supplier

Restaurant
You12:00

@Superkind We need more beef and wine for Friday. Order from the supplier.

Supplier OrdererSuperkind12:03

Order prepared. The quantities are based on 20 people:

Order Friday SchneiderSupplier Müller · 3 items

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Supplier Orderer. Order supplies when the stock does not cover the reservations."

  2. Connect the stock list in Excel and the inbox. Superkind compares demand and stock.

  3. Confirm the rule: "Every order over €200 waits for my approval."

Google AnalyticsOutlookSlack

Review Responder: replies to every review

Reads new reviews, writes a personal reply and shows it to you before it goes live

reviews
You9:00

@Superkind We got a new 4-star review. Write a reply.

Review ResponderSuperkind9:03

Reply prepared. I included the thank-you for the dinner and a note about the terrace:

  • Review 4 stars, company dinner
  • Reply personally written Waiting for you
  • Publish after your approval

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Review Responder. Write a friendly reply to every review."

  2. Connect Google and the inbox. Superkind spots new reviews automatically.

  3. Set the rule: "No reply goes out without my approval." From then on you check every reply.

Frequently asked questions

Does Superkind confirm reservations without me?

Only if you want it to. You decide what a Superkind may do on its own and what needs your approval. It shows you confirmations to guests first.

Does it work with my POS system?

Superkind has 1,700+ integrations, including Google Calendar, Excel, Outlook and many reservation systems. It works in the tools you already have.

Does Superkind know my menu and my prices?

Yes. You add the menu and the supplier list to your company knowledge, and every Superkind draws on it. The Supplier Orderer knows the prices and quantities.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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