Superkind for IT system houses

At an IT system house many projects run at once: hardware needs ordering, installations need documenting and maintenance contracts need tracking. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the IT system house Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Contract Manager knows the project details from the Project Planner

An IT project, from order to handover

How the network modernization for Weber AG runs through the four Superkinds

YouSlack

@Superkind Weber AG is modernizing their network. 12 switches, 3 access points, new server rack. Handle the planning and documentation.

  1. Project Planner

    creates the project plan and assigns milestones

    Project plan
  2. Hardware Orderer

    orders the hardware and checks delivery dates

    Order list With your approval
  3. Doc Writer

    documents the installation and creates the handover report

    Documentation With your approval
  4. Contract Manager

    sets up the maintenance contract and schedules the first check

    Maintenance contract
Result

The project is documented, the maintenance contract is in place.

AsanaGoogle CalendarExcel

Project Planner: keeps the project on track

Creates the project plan in Asana, assigns milestones to the team and alerts you when a deadline is at risk

projects
You9:00

@Superkind How is the Weber AG project?

Project PlannerSuperkind9:02

Two milestones done, one open:

  • Planning completed done Done
  • Hardware ordered done Done
  • On-site installation next week Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Project Planner. Create the plan for every new project and track milestones."

  2. Connect Asana and Google Calendar. Superkind creates the plan and books the dates.

  3. Say when the overview comes: "Every Monday at 9 in #projects." From then on it comes every week.

SAP Business OneOutlookExcel

Hardware Orderer: orders the gear, checks the date

Takes the bill of materials from the project plan, orders the hardware from the supplier and checks that delivery dates fit the schedule

Purchasing
You10:00

@Superkind Order the hardware for the Weber AG project.

Hardware OrdererSuperkind10:03

Order is out. Delivery dates match the project plan:

  • 12 × Switch Cisco 2960 arrives Mon Done
  • 3 × Access Point UniFi arrives Mon Done
  • Server rack 42U arrives Wed Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Hardware Orderer. Order hardware from the project plan and check delivery dates."

  2. Connect SAP and the inbox. Superkind reads the bill of materials and orders from the supplier.

  3. Set the rule: "Orders over €5,000 wait for my approval."

SharePointWordGoogle Docs

Doc Writer: documents what was built

Collects installation notes, writes the technical documentation in Word and creates the handover report for the customer

projects
You16:00

@Superkind Write the docs for the Weber AG project.

Doc WriterSuperkind16:05

Documentation and handover report are ready:

Handover report Weber AGNetwork modernization · 12 switches, 3 APs, server rack

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Doc Writer. Document every installation and create the handover report."

  2. Connect SharePoint and Word. Superkind uses the template from your company knowledge.

  3. Set the rule: "No report goes to the customer without my approval."

ExcelOutlookGoogle Calendar

Contract Manager: never forgets a contract

Sets up the maintenance contract after every project, monitors terms and schedules the next check in the calendar

Service
You11:00

@Superkind Which maintenance contracts expire this month?

Contract ManagerSuperkind11:02

Two contracts expire, one is already renewed:

  • Weber AG expires March 31 Waiting for you
  • Kraus KG expires March 28 Waiting for you
  • Möller GmbH renewed until December Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Contract Manager. Monitor all maintenance contracts and tell me what is expiring."

  2. Connect Excel, the inbox and Google Calendar. Superkind reads the contract list and books the deadlines.

  3. Say when it warns: "Four weeks before expiry in #service." From then on the warning comes in time.

Frequently asked questions

Can Superkind configure networks?

No. Superkind handles the work around the project: planning, ordering, documentation and contracts. The technical work stays with your team.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including Asana, SAP Business One, SharePoint and Google Calendar. Nobody has to learn a new tool.

Do the Superkinds know about each other?

Yes. What one Superkind learns goes into your company knowledge. So the Doc Writer knows the order list from the Hardware Orderer and the project plan from the Project Planner.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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