Superkind for knowledge base & FAQ

A knowledge base only lives if someone maintains it: logging new questions, writing answers, updating stale articles, finding gaps. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and no article is published before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the knowledge base Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Article Updater knows the questions the Question Collector found

One FAQ article, from question to publication

How a new article in the Schneider GmbH knowledge base runs through the four Superkinds

YouSlack

@Superkind Customers keep asking about the P4 maintenance guide. Turn it into an FAQ article.

  1. Question Collector

    collects the most common questions from the inbox and customer service

    Question list
  2. Article Writer

    writes the article with the answers

    Article draft With your approval
  3. Article Updater

    updates the existing maintenance article

    Updated article With your approval
  4. Gap Finder

    checks the entire knowledge base for gaps

    Gap report
Result

The article is published. The knowledge base is up to date.

OutlookZendeskSlack

Question Collector: knows what customers ask

Reads the inquiries from Outlook and Zendesk, spots recurring questions and puts them in a list

knowledge-base
You9:00

@Superkind Which questions come up most in customer service?

Question CollectorSuperkind9:03

The three most common questions from the last four weeks:

  • P4 maintenance guide most frequent
  • Spare parts ordering asked often
  • Warranty conditions asked often

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Question Collector. Check every month which questions come up most in support."

  2. Connect Outlook and Zendesk. Superkind reads the inquiries and spots patterns.

  3. Say when it runs: "First Monday of the month at 9 in #knowledge-base." Superkind saves it as a routine.

SharePointWordZendesk

Article Writer: explains so customers understand

Takes the collected questions, researches the answers in your company knowledge and writes a clear article

Knowledge base
You10:30

@Superkind Write an FAQ article about P4 maintenance.

Article WriterSuperkind10:34

The draft is ready. Three questions with answers from company knowledge:

FAQ: P4 pump maintenanceWord · 3 questions · from company knowledge

Set up in three steps

  1. Write in Teams: "@Superkind, I need an Article Writer. Write FAQ articles from the collected questions."

  2. Connect SharePoint and Word. Superkind uses the article template and your company knowledge as the source.

  3. Confirm the rule: "No article is published without my approval."

SharePointZendeskOutlook

Article Updater: keeps everything current

Compares existing articles with the latest company knowledge and marks passages that are no longer correct

knowledge-base
You13:00

@Superkind The P4 maintenance intervals changed. Update the article.

Article UpdaterSuperkind13:02

The article is updated. One passage changed:

  • Maintenance interval changed from 6 to 12 months Waiting for you
  • Rest of article still current Done
  • Links checked Done

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Article Updater. Check existing articles when something in company knowledge changes."

  2. Connect SharePoint and Zendesk. Superkind compares articles with your company knowledge.

  3. Confirm the rule: "Changes to published articles need my approval."

ZendeskSharePointExcel

Gap Finder: shows where knowledge is missing

Compares the frequent customer inquiries with the existing articles and lists the topics not yet covered

Knowledge base
You15:00

@Superkind Which topics are still missing from our knowledge base?

Gap FinderSuperkind15:02

Two topics without an article found:

  • Spare parts ordering asked often, no article
  • Warranty conditions asked often, no article
  • All other topics covered Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Gap Finder. Show me every month which topics are still missing."

  2. Connect Zendesk, SharePoint and Excel. Superkind compares inquiries with existing articles.

  3. Say when it runs: "First Monday of the month, together with the Question Collector."

Frequently asked questions

Does Superkind publish articles without me?

Only if you want it to. New articles and changes to existing ones go through you first, in Slack, Teams or by email.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including Zendesk, SharePoint, Outlook and Word. Nobody has to learn a new tool.

Can Superkind maintain internal knowledge bases too?

Yes. The Superkinds work with internal articles just like with customer FAQs. Your company knowledge is the shared foundation.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

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