Superkind for opticians

At an optician, the advice comes with plenty of admin: scheduling appointments, tracking supplier orders, reminding customers, filing prescriptions. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the optician Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Order Tracker knows the appointment from the Scheduler

One pair of glasses, from fitting to pick-up

How a progressive lens order at Schneider Optik runs through the four Superkinds

YouMicrosoft Teams

@Superkind Customer was in for a fitting, needs new progressive lenses. Take care of the rest.

  1. Scheduler

    books the fitting appointment and confirms it with the customer

    Appointment in calendar
  2. Order Tracker

    orders the lenses from the supplier and tracks delivery

    Order status With your approval
  3. Customer Reminder

    reminds the customer when the glasses are ready for pick-up

    Reminder email
  4. Record Keeper

    files the prescription and measurements in the customer record

    Record updated
Result

The glasses are picked up and the record is complete.

Google CalendarOutlookHubSpot

Scheduler: keeps your calendar in order

Finds the next free slot, adds it to the calendar and sends the customer a confirmation

Optik
You9:00

@Superkind The customer needs a fitting next week. Book it.

SchedulerSuperkind9:01

Wednesday 2 pm is free. Appointment set and confirmation sent to the customer.

  • Appointment Wed 2:00 pm Done
  • Confirmation to customer Done
  • Reminder day before Waiting for you

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Scheduler. When a customer needs an appointment, find the next free slot and confirm it."

  2. Connect Google Calendar, Outlook and HubSpot. Superkind sees the calendar and customer details.

  3. Say what runs on its own: "Booking appointments is fine, appointment changes you report to me first."

OutlookExcelHubSpot

Order Tracker: knows where the lenses are

Sends the order to the supplier and lets you know when the lenses arrive

optik
You10:00

@Superkind Order the progressive lenses for the customer. Prescription is in the file.

Order TrackerSuperkind10:02

Order sent to Rodenstock. Estimated delivery in four business days. I will let you know when they arrive.

  • Rodenstock Progressive lenses Ordered
  • Delivery 4 business days
  • Status update on arrival Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Order Tracker. Order lenses from the supplier and track delivery."

  2. Connect Outlook, Excel and HubSpot. Superkind reads customer data and supplier prices.

  3. Confirm the rule: orders over €200 only go out with your approval.

OutlookHubSpotGoogle Calendar

Customer Reminder: makes sure nobody is forgotten

Sends the customer an email when the glasses are ready and a reminder the day before the appointment

optik
You14:00

@Superkind The lenses arrived. Let the customer know.

Customer ReminderSuperkind14:01

Email sent: glasses are ready, pick-up available from tomorrow.

  • Pick-up email Glasses are ready Done
  • Appointment reminder day before Done
  • Follow-up email 2 weeks after pick-up Waiting for you

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Customer Reminder. Remind customers about appointments and pick-up."

  2. Connect Outlook, HubSpot and Google Calendar. Superkind sees appointments and customer details.

  3. Set the rule: "Pick-up emails go out on their own, follow-up emails only with my approval."

HubSpotGoogle DriveExcel

Record Keeper: keeps every customer record complete

Files the prescription and measurements in the customer record and marks the glasses as delivered

Optik
You16:00

@Superkind Glasses picked up. File the prescription and measurements.

Record KeeperSuperkind16:01

Prescription and measurements filed, glasses marked as delivered.

  • Prescription archived Done
  • Measurements archived Done
  • Status delivered Done

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Record Keeper. After every pick-up, file the prescription and data in the customer record."

  2. Connect HubSpot, Google Drive and Excel. Superkind reads the measurements and files the documents.

  3. Say what runs on its own: "Filing documents is fine, status changes in the record you report to me."

Frequently asked questions

Does Superkind order lenses without me?

Only if you allow it. You decide for each Superkind what runs on its own and what needs your approval. You can block orders above a certain amount.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including HubSpot, Excel, Google Calendar and Outlook. Nobody has to learn a new tool.

Do the Superkinds know about each other?

Yes. What one Superkind learns goes into your company knowledge. So the Customer Reminder knows the lenses arrived without you saying it again.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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