Superkind for utilities

At a utility company the same work comes back every quarter: entering meter readings, answering customer questions, preparing bills, passing on outage reports. You hand this work to Superkinds. You describe it once in Slack, Teams or by email, they do it in your tools, and nothing goes out before you approve it.

Superkind Team

Every example is set at Schneider GmbH, a made-up company

Meet the utilities Superkinds

Four Superkinds, each with one clear job. They all share the same company knowledge, so the Billing Assistant knows the Meter Collector's readings

One billing period, start to finish

How the quarterly billing at Schneider GmbH runs through the four Superkinds

YouMicrosoft Teams

@Superkind The Q3 meter readings are due. Take care of the billing.

  1. Meter Collector

    collects meter readings from incoming reports and enters them in the spreadsheet

    Meter reading list
  2. Customer Advisor

    answers the most common customer questions about consumption and tariffs

    Replies With your approval
  3. Billing Assistant

    creates the bills from the meter readings and the current tariffs

    Q3 bills With your approval
  4. Outage Reporter

    reports open outages to the on-call team and documents the status

    Outage report
Result

The bills are sent and open outages are documented.

ExcelOutlookSharePoint

Meter Collector: keeps every reading in sight

Reads incoming reports in the inbox, matches them against the customer list in SharePoint and enters the values in Excel

Utilities
You8:30

@Superkind Are all Q3 meter readings in?

Meter CollectorSuperkind8:31

Three of 120 are still missing. I sent reminders to those three customers.

  • Received 117 of 120 Done
  • Missing reports 3 customers reminded Done
  • Next step Prepare billing Waiting for you

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Meter Collector. Collect all incoming meter readings and enter them in the quarterly spreadsheet."

  2. Connect Outlook, SharePoint and Excel. Superkind reads the reports and writes to the spreadsheet.

  3. Set when reminders go out: "Five days before the deadline, remind everyone who is still missing."

FreshdeskSharePointOutlook

Customer Advisor: answers what customers want to know

Reads incoming requests in Freshdesk, looks up the answer in company knowledge and SharePoint and shows you the draft

customer-service
You10:15

@Superkind A customer is asking why their consumption went up.

Customer AdvisorSuperkind10:16

Consumption is 12% above last year. I prepared a reply referencing the new tariff.

Reply consumption increaseDraft in Freshdesk · tariff reference

Set up in three steps

  1. Write in Slack: "@Superkind, I need a Customer Advisor. Answer questions about consumption and tariffs."

  2. Connect Freshdesk and SharePoint. Superkind reads the customer history and tariff documents there.

  3. Confirm the rule: no reply goes out before you approve it.

ExcelSAP Business OneOutlook

Billing Assistant: calculates, you check

Takes the meter reading list, calculates amounts using the current tariff in SAP and shows you the bills for approval

Utilities
You14:00

@Superkind Create the Q3 bills.

Billing AssistantSuperkind14:02

117 bills are ready and waiting for your approval. Three customers are still pending.

  • Bills created 117 of 120 Done
  • Pending customers 3 without readings
  • Approval Review all 117 Waiting for you

Set up in three steps

  1. Write in Teams: "@Superkind, I need a Billing Assistant. Create quarterly bills from the meter reading list."

  2. Connect Excel and SAP Business One. Superkind reads the meter readings and tariffs.

  3. Set the rule: "Send no bill without my approval." Superkind shows them to you first.

FreshdeskMicrosoft TeamsOutlook

Outage Reporter: passes outages on right away

Detects new outage tickets in Freshdesk, forwards them to the on-call team and summarizes the status every Friday

on-call
You16:30

@Superkind Any open outages this week?

Outage ReporterSuperkind16:31

Two open outages, both forwarded to the on-call team:

  • Pump station east Pressure drop since Monday Forwarded
  • Meter hall 7 No response yet Waiting for you
  • Weekly report Friday 5 pm

Set up in three steps

  1. Write in Slack: "@Superkind, I need an Outage Reporter. Forward new outages to the on-call team right away."

  2. Connect Freshdesk and Teams. Superkind reads new tickets and messages the on-call team.

  3. Say when the weekly report comes: "Every Friday at 5 pm in #on-call."

Frequently asked questions

Does Superkind send bills without me?

Only if you want it to. You decide what a Superkind may do on its own and what needs your approval. It shows you bills and customer replies first, in Slack, Teams or by email.

Which tools do I need?

The ones you already have. Superkind has 1,700+ integrations, including SAP, Excel, Freshdesk and SharePoint. Nobody has to learn a new tool.

Do the Superkinds know about each other?

Yes. What one Superkind learns goes into your company knowledge, and every Superkind uses it. So the Billing Assistant knows the Meter Collector's readings.

What does it cost?

You can try Superkind for free, with up to 150 hours of work and no credit card. Business starts at €50 a month for unlimited users. €1 gets about one hour of work done. Every plan is on the pricing page.

Is my data safe?

Superkind keeps storage and AI models in the EU, is GDPR compliant and aligned with the EU AI Act. No model is trained on your data.

More use cases

The other departments and their Superkinds

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